Help Desk Technician Jobs in Harrisburg, PA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Sr. Product Support Engineer (Contact Center Experience, Cloud Systems)
- York, PA (16 miles from Harrisburg, PA)
- 6 hours ago
- York, PA (16 miles from Harrisburg, PA)
- 6 hours ago
Job Title: Sr. Product Support Engineer (Contact Center Experience, Cloud Systems) Job Description We're Concentrix. A new breed of tech company - Human-centered. Tech-powered....
- Elizabethtown, PA (16 miles from Harrisburg, PA)
- 1 day ago
- Elizabethtown, PA (16 miles from Harrisburg, PA)
- 1 day ago
Deploy operating system images and install/configure software on College-owned devices....
system issues....
Promptly answer help desk phone Promptly respond to help desk emails Escalate issues to senior staff members by assigning ServiceNow incidents to the appropriate technical resource Perform agency...
Help Desk Analyst Harrisburg, PA Onsite Contractors will work 5 days in the office and 5 days out of the office. They can actually do 8AM - 4:30AM or 8:30AM to 5PM whichever of those two shifts...
system issues....
- Mechanicsburg, PA (7 miles from Harrisburg, PA)
- 3 days ago
- Mechanicsburg, PA (7 miles from Harrisburg, PA)
- 3 days ago
Overview AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test &...
Required 1 Years Basic User & Security Group Active Directory administration Required 1 Years Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365 Required...
Showcasing your knowledge of popular operating systems and applications, you'll make technology hiccups disappear with ease....
Join our team and live the Ollie-tude! : (Ollie’s Core Values) BE A TEAM PLAYER- Associates are expected to be supportive and work together. BE CARING- How do I treat others with courtesy,...
Associate Digital Systems Support Specialist
- Hershey, PA (13 miles from Harrisburg, PA)
- 5 days ago
- Hershey, PA (13 miles from Harrisburg, PA)
- 5 days ago
systems (PC and server) Understanding of virtual machine concepts Understanding of network communications Some knowledge of program languages and database concepts #M1 Ref: #706-IT York...
Systems + - Microsoft Office + - Network Connectivity + - Print Services + - E-Mail and Internet mail + Ability to interact effectively with others + Aptitude to multi-task workloads + Ability to remain...
Systems + - Microsoft Office + - Network Connectivity + - Print Services + - E-Mail and Internet mail + Ability to interact effectively with others + Aptitude to multi-task workloads + Ability to remain...
Associate Digital Systems Support Specialist- West Hershey Plant
- Hershey, PA (13 miles from Harrisburg, PA)
- 6 days ago
- Hershey, PA (13 miles from Harrisburg, PA)
- 6 days ago
systems (PC and server) Understanding of virtual machine concepts Understanding of network communications Some knowledge of program languages and database concepts The Hershey Company is an Equal Opportunity...
Level 2 Desktop Support Technician
- Mechanicsburg, PA (7 miles from Harrisburg, PA)
- 6 days ago
- Mechanicsburg, PA (7 miles from Harrisburg, PA)
- 6 days ago
A large utility company is seeking an experienced Desktop Support Technician to join their team onsite 5 days a week in Mechanicsburg, PA. This candidate will be responsible for taking care of...
Demographic Data for Harrisburg, PA
Moving to Harrisburg, PA? Find some basic demographic data about Harrisburg, PA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Harrisburg, PA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Harrisburg, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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