Help Desk Technician Jobs in Harrisburg, PA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Camp Hill, PA (2 miles from Harrisburg, PA)
- 23 hours ago
- Camp Hill, PA (2 miles from Harrisburg, PA)
- 23 hours ago
Core Function: This position will require the use of remote tools to resolve open issues or complete outstanding requests that involve new functionality of PC hardware, software and peripherals....
Regional Systems Support Specialist II
- Mechanicsburg, PA (7 miles from Harrisburg, PA)
- 1 day ago
- Mechanicsburg, PA (7 miles from Harrisburg, PA)
- 1 day ago
Responsibilities Respond to help desk-referred trouble tickets; provide for or assist in providing end user support for network software, operating system, hardware, and peripheral equipment, and troubleshoot...
- Annville, PA (17 miles from Harrisburg, PA)
- 3 days ago
- Annville, PA (17 miles from Harrisburg, PA)
- 3 days ago
Technology Support Specialist Annville-Cleona School District Annville-Cleona District Office - Annville, Pennsylvania This job is also posted in Annville-Cleona School District Job Details Job...
systems, and standards Excellent technical knowledge of PCs, printers, and desktop hardware Preferred Experience and Qualifications: General warehouse safety awareness Conveyor/assembly line maintenance...
- Mechanicsburg, PA (7 miles from Harrisburg, PA)
- 7 days ago
- Mechanicsburg, PA (7 miles from Harrisburg, PA)
- 7 days ago
Prior knowledge of the application development lifecycle is a plus. EIO2024 At Leidos, we dont want someone who "fits the mold"we want someone who melts it down and builds something better....
Business Systems Support Specialist I - Corporate
- Mechanicsburg, PA (7 miles from Harrisburg, PA)
- 11 days ago
- Mechanicsburg, PA (7 miles from Harrisburg, PA)
- 11 days ago
Position: Salesforce Administrator- Support Specialist Location: Mechanicsburg, PA (ONSITE) Schedule: Monday-Friday, 8:00AM-5:00PM (Full-Time) Who We Are: West Shore Home is a technology-driven...
Urgent need System Admin / Desktop Analyst at Harrisburg, PA
- Harrisburg, PA
- 12 days ago
- Harrisburg, PA
- 12 days ago
Our Fortune 500 client is looking for a System Administrator to work on their project based out of Harrisburg, PA / Onsite. Job Title: System Administrator Location: Harrisburg, PA / Onsite...
They may come into the office while they are in training though and once they get up to speed, then will be put in the telework mix. The Help Desk Analyst is doing call center work. They are...
Level 2 Desktop Support Technician
- Mechanicsburg, PA (7 miles from Harrisburg, PA)
- 15 days ago
- Mechanicsburg, PA (7 miles from Harrisburg, PA)
- 15 days ago
A large utility company is seeking an experienced Desktop Support Technician to join their team onsite 5 days a week in Mechanicsburg, PA. This candidate will be responsible for taking care of...
- York, PA (16 miles from Harrisburg, PA)
- 21 days ago
- York, PA (16 miles from Harrisburg, PA)
- 21 days ago
Required Skills Problem-solving skills. Analytical skills. Customer service experience. Patience. Excellent communication skills, written and verbal. Preferred Skills Responsibilities: providing...
IT Service Desk Analyst On Site
- Mechanicsburg, PA (7 miles from Harrisburg, PA)
- 22 days ago
- Mechanicsburg, PA (7 miles from Harrisburg, PA)
- 22 days ago
Overview COME BUILD YOUR CAREER WITH VIBRA HEALTHCARE! We are seeking an IT Service Desk Analyst to join our team! Responsibilities The Service Desk Analyst is responsible for supporting the Vibra...
Onsite IT Support Engineer - Etters, PA
- Etters, PA (8 miles from Harrisburg, PA)
- 30+ days ago
- Etters, PA (8 miles from Harrisburg, PA)
- 30+ days ago
Essential Job Functions Troubleshoot problems relating to computer equipment operating system software, application software, and hardware Maintain hardware and software inventory for responsible facilities...
Experience using a Contact Center Solution Minimum of 5 years’ supervisory experience in Help Desk support....
- Elizabethtown, PA (16 miles from Harrisburg, PA)
- 45+ days ago
- Elizabethtown, PA (16 miles from Harrisburg, PA)
- 45+ days ago
Knowledge of Windows and UNIX operating systems Knowledge of networking Knowledge of SFTP and SSH Knowledge of SSO Knowledge of VPN Excellent customer service skills Ability to work in a fast-paced...
IT Operations Analyst Associate
- York, PA (16 miles from Harrisburg, PA)
- 45+ days ago
- York, PA (16 miles from Harrisburg, PA)
- 45+ days ago
Operates and maintains a large array of systems at multiple data centers in accordance with established procedures. Interfaces with data center computers by using system commands and messages to...
Demographic Data for Harrisburg, PA
Moving to Harrisburg, PA? Find some basic demographic data about Harrisburg, PA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Harrisburg, PA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Harrisburg, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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