Help Desk Technician Jobs in Pennsylvania
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Our Help Desk Technician will make $46k, plus opportunity for an annual Bonus....
Sr. Product Support Engineer (Contact Center Experience, Cloud Systems)
- York, PA
- 1 hour ago
- York, PA
- 1 hour ago
Job Title: Sr. Product Support Engineer (Contact Center Experience, Cloud Systems) Job Description We're Concentrix. A new breed of tech company - Human-centered. Tech-powered....
Description Under the direction of management and more senior members of the team, the Help Desk Support Analyst - Associate will provide day to day support remotely by telephone and chat, for the UPMC...
Installation: Install hardware, software, operating systems and office applications including: Unpacking new equipment and installing and removing options in PCs Installing and configuring software...
IT Help Desk / Support Specialist - Collegeville, PA
- Collegeville, PA
- 16 hours ago
- Collegeville, PA
- 16 hours ago
Overview GCG is currently seeking an IT Support Specialist to join our team within our Collegeville, PA office! As an integral member of our IT Support team, you will leverage technical know-how...
Entertainment Technology Assistant Employer Bucknell University Location Pennsylvania, United States Salary Salary Not specified Date posted Apr 24, 2025 View more categories Job Details Company...
IT Help Desk Analyst 1 (day shift) - HYBRID (2 days per week onsite)
- Newtown Square, PA
- 22 hours ago
- Newtown Square, PA
- 22 hours ago
Skip to main content Saved jobs(0) - IT Help Desk Analyst 1 (day shift) - HYBRID (2 days per week onsite) This job is available in 2 locations See all Category Business Administration Job Id...
Deploy operating system images and install/configure software on College-owned devices....
Job Description Distribution Center Help Desk 1225 Mid Valley Dr, Jessup, PA 18434 PA100 Distribution Center Part-time Shift(s): MON TUE WED THU 2:00pm - 6:00pm FRI 1:00pm - 5:00pm Up to 28...
HELP DESK ANALYST Location: Youngwood, PA JOB DESCRIPTION: Job Opening: Help Desk Analyst Salary: $50,000 - $55,000 We're seeking a skilled IT Systems & Network Administrator to lead the planning,...
. - Intermediate proficiency in infrastructure support, including:- Standard desktop tools and utilities - Server operating systems and management tools - IT networks and voice services - IT security...
Information technology Support Specialist CONSOL Energy, 275 Technology Drive Suite 101, Canonsburg, Pennsylvania, United States of America Req #29 Sunday, April 27, 2025 Privacy Policy - Core...
Overview/ Job Responsibilities Sev1Tech is looking for a Field Support Technician. The selected candidate will perform tactical radio field support and be independently responsible for...
system issues....
Promptly answer help desk phone Promptly respond to help desk emails Escalate issues to senior staff members by assigning ServiceNow incidents to the appropriate technical resource Perform agency...
Demographic Data for Pennsylvania
Moving to Pennsylvania? Find some basic demographic data about Pennsylvania below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Pennsylvania
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Pennsylvania offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- DNS
- IT Service Management
- Remote Support
- Windows 10
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Technician Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »