Desktop Support

We are seeking an experienced Desktop Support for a cross-team position fulfilling critical duties within our Security and Helpdesk teams. This role balances everyday technical support with active network monitoring and vulnerability management.

Location: Harrisburg, PA 17101

Work Arrangement: Hybrid (Minimum 2 days per week onsite/in-office)

Interview Process: Either Webcam or In-Person

Core Focus of the Position

• Dual-Team Support: Act as the bridge between the Helpdesk and Information Security teams.
• Incident Management: Respond to technical support tickets while documenting and managing security vulnerabilities.
• Network Monitoring: Read security logs, run testing tools, and ensure compliance with regulatory guidelines.

Highlighted Skills & Requirements

• Helpdesk Support: Minimum 2+ years of technical troubleshooting and ticketing system experience.
• Information Security: Minimum 2+ years of security-related support or network monitoring.
• Mandatory Tools: Hands-on experience with Splunk and Tenable .
• Systems: Strong familiarity with Microsoft Server & Workstation OS and O365 products.
• Education: Associate's degree OR active, current IT/Cybersecurity certifications.
• Availability: Ability to respond promptly to urgent/emergency technical issues outside of standard hours if needed.