Help Desk Technician Jobs
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Join Our Team as a Software Support Specialist! Seeking a skilled Software -Customer Support Specialist for phone and online support to join our team. Be able to provide technical assistance and...
In Person
Associate Technology Support Representative
- HermanMiller
- Yaphank, NY
- 4 days ago
- HermanMiller
- Yaphank, NY
- 4 days ago
Why join us? Our purpose is design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of HermanMiller means being a part of something larger than...
In PersonMANTECH seeks a skilled and mission-focused Cloud Support Engineer (CSE) to join our team in Tysons, VA. The Cloud Support Engineer will support hybrid cloud infrastructure operations by providing...
In PersonDeep knowledge of Operating System internals, L2/L3/L4 networking, and Storage appliance internals....
In PersonMANTECH seeks a motivated, career and customer-oriented Dedicated IT Support Technician to join our team in McLean, VA. In this role, you will deliver concierge-level IT support to VIP and...
HybridMANTECH seeks a motivated, career-oriented, and customer-focused Enterprise IT Support Technician to join our team in McLean, VA, with occasional travel to Chantilly. In this role, you will...
In PersonThe IT Enterprise Service Desk supports a wide array of systems, applications, and services spanning desktop operating systems (OSs), desktop and web-based applications, and unified communications (...
In PersonProficiency in installing, configuring, and troubleshooting Windows operating systems. Experience with Active Directory and remote desktop tools....
In PersonThe IT Help Desk Support is responsible for handling various technology issues related to a transit environment and supporting corporate infrastructure....
In PersonMaintenance Help Desk Representative
- Forward Air
- Groveport, OH
- 12 days ago
- Groveport, OH
- 12 days ago
systems is a plus Transportation industry knowledge and experience is a plus Forward Air is an Equal Opportunity employer....
In PersonRemote Network Support Technician
- Allied Universal Event Services
- Las Vegas, NV
- 7 days ago
- Las Vegas, NV
- 7 days ago
for future review QUALIFICATIONS (MUST HAVE): High school diploma or equivalent Minimum of three (3) years of experience in each of the following: Managing, configuring, and troubleshooting Windows operating...
RemoteTraining Support Specialist - Information Technology - Dallas
- Winstead PC
- Dallas, TX
- moments ago
- Dallas, TX
- moments ago
Position Summary The Trainer is responsible for delivering and measuring high-quality technology training to firm staff and attorneys. This role focuses on hands-on instruction, developing clear...
In PersonUser Support Specialist - Information Technology - Dallas
- Winstead PC
- Dallas, TX
- moments ago
- Dallas, TX
- moments ago
Under general supervision, in an in-bound call center environment, User Support Specialists provide technical software problem resolution to end users through troubleshooting and step-by-step...
In PersonTechnical support in infrastructure - (Kalamazoo, MI ON SITE)
- DXC Technology
- Kalamazoo, MI
- moments ago
- Kalamazoo, MI
- moments ago
Job Description: Responsibilities Assists in investigating and resolving complex installations and maintenance matters of significance. Provides on-site field support to customers including...
In PersonService Desk Technician Tier II
- Varsity Brands
- Farmers Branch, TX
- moments ago
- Farmers Branch, TX
- moments ago
Systems in a support role 5+ years of hands-on experience with end-user support processes for workstations, servers, mobile devices, and peripherals Adeptness with Microsoft Office 365 and productivity...
In PersonHelp Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs Nationwide
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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