Help Desk Technician Jobs
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Taft Stettinius & Hollister LLP
- West Palm Beach, FL
- 1 day ago
- Taft Stettinius & Hollister LLP
- West Palm Beach, FL
- 1 day ago
Taft is seeking an IT Service Analyst to join our team in our West Palm Beach office. We are seeking an IT Service Analyst for our West Palm Beach office. This role provides Level 1 “White Glove”...
- Advanced Technology Services
- Augusta, GA
- 7 days ago
- Advanced Technology Services
- Augusta, GA
- 7 days ago
Principal Duties/Responsibilities: · Repairs entry-level equipment at component level. · Works to improve technical skills through on-the-job technical training, technical projects and...
- TicketManager
- Calabasas, CA
- 10 days ago
- TicketManager
- Calabasas, CA
- 10 days ago
Live events are fun. Concerts, sporting events, festivals….we make lifelong memories enjoying live events with friends and family. Companies spend over $600 billion each year taking clients and...
NESD Help Desk Agent II - $24/hr - Bossier City
- Bossier City, LA
- 45+ days ago
- Bossier City, LA
- 45+ days ago
Our work depends on a Help Desk Technician II joining our team to support the Department of the Navy Enterprise Service Desk (NESD) activities at our Bossier City, LA facility....
Enterprise IT Support Officer (EITSO) - Location Support Center (LSC)
- Tysons, VA
- 6 days ago
- Tysons, VA
- 6 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Location Support Center (LSC) to join our team in Tysons, VA. In this role, you will provide...
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Installer (Switch Technician / VIST) to join our team in Herndon, VA. In this role, you will support...
Enterprise IT Support Officer - Location Support Center
- Herndon, VA
- 12 days ago
- Herndon, VA
- 12 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Location Support Center (LSC) to join our team in Herndon, VA. In this role, you will provide...
Enterprise IT Support Officer (EITSO) Equipment & Video Installation Technician
- Herndon, VA
- 14 days ago
- Herndon, VA
- 14 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment & Video Installation Technician to join our team in Herndon, VA. In this role, you serve on...
Enterprise IT Support Officer Equipment and Telephony Installer
- Herndon, VA
- 12 days ago
- Herndon, VA
- 12 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment and Telephony Installer to join our team in Herndon, VA. In this role, you support a...
System Mobile Device Support (Android, iPhone) Application Security Permissions Salesforce, Google Apps, Bankway Browser, Active Directory preferred Certificates, Licenses, and Registrations: None...
- Annapolis Junction, MD
- 60+ days ago
- Annapolis Junction, MD
- 60+ days ago
Desk Technician Level I Transform technology into opportunity as a Help Desk Technician with GDIT....
As a Help Desk Technician supports and manages the responsibilities of the successful completion of all tasks in assigned projects....
Information Technology Support Specialist (TS/SCI w Poly)
- Annapolis Junction, MD
- 8 days ago
- Annapolis Junction, MD
- 8 days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None...
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None...
- Annapolis Junction, MD
- 60+ days ago
- Annapolis Junction, MD
- 60+ days ago
Desk Support, Remote Support, Technical Support, Troubleshooting Certifications: None Experience: 7 + years of related experience US Citizenship Required: Yes Job Description: Help Desk Technician...
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs Nationwide
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- WAN Design / Implementation
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Troubleshooting
- Implementation
- Military Background
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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