Help Desk Technician Jobs
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Volktek Systems Inc
- Buffalo Grove, IL
- 1 day ago
- Volktek Systems Inc
- Buffalo Grove, IL
- 1 day ago
About Us *** This is an IN-PERSON only position. Candidates who cannot come into the office will NOT be considered. *** Volktek Systems Inc., the U.S. arm of Volktek Corporation (Taiwan), is a...
- Memphis Light, Gas and Water
- Memphis, TN
- 2 days ago
- Memphis Light, Gas and Water
- Memphis, TN
- 2 days ago
systems, relational database management systems, utilities, and related software....
- TicketManager
- Calabasas, CA
- 2 days ago
- TicketManager
- Calabasas, CA
- 2 days ago
Patterns desirable Experience with MySQL or similar relational databases An understanding of JavaScript fundamentals including DOM manipulation Experience with AWS, GCP, or Azure Creative and efficient...
- Taft Stettinius & Hollister LLP
- Indianapolis, IN
- 3 days ago
- Taft Stettinius & Hollister LLP
- Indianapolis, IN
- 3 days ago
Taft is currently seeking an IT Service Analyst to join our team in Indianapolis. We are seeking an IT Service Analyst for our Indiana office. IT Service Analysts serve clients by providing...
Enterprise IT Support Officer - Equipment and Network Installer
- Chantilly, VA
- 27 days ago
- Chantilly, VA
- 27 days ago
MANTECH seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment & Network Installer to join our team in Chantilly, VA. In this role, serve on a team of IT...
MICRO CENTER is the nations leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most...
MICRO CENTER is the nations leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most...
MICRO CENTER is the nations leading computer and electronic device retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most...
MICRO CENTER is the nations leading computer and electronic device retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most...
Field Support Technician - Reliability Centered Maintenance (RCM) Specialist
- Virginia Beach, VA
- 4 days ago
- Virginia Beach, VA
- 4 days ago
Description Field Support Technician Reliability Centered Maintenance (RCM) Specialist Location : Virginia Beach, VA Clearance Required: US Citizen; Active DoD Top Secret Mission Overview Join the...
Description The National Security Sector of Leidos has an upcoming opportunity for an IT Hardware Technician at the Pentagon, Arlington, VA. The IT Hardware Technician will be part of a dynamic...
Description Field Support Technician Surveillance Towed Array Sensor System (SURTASS) Location: Virginia Beach, VA Clearance Required: US Citizen; Currently possess an Active DoD Top Secret...
Senior Computer User Support Specialist (Active TS/SCI Clearance)
- Tampa, FL
- 2 hours ago
- Tampa, FL
- 2 hours ago
systems....
SAP Senior Support Specialist Come Join Us! From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams...
Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems....
Help Desk Technician Online Courses and Training Opportunities
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Salary for Help Desk Technician Jobs Nationwide
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Software Installation
- Systems Center Configuration Manager
- LAN
- Virus Removal
- Technical Troubleshooting
- Operating Systems
- VPN
- DNS
- IT Service Management
- DHCP
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- ITIL
- Apple iOS
- Mac Skills
- Installation
- Resolution
- Customer Support
- General Repair
- Information Technology
- Microsoft Office 365
- Problem Resolution
- Networking
- Microsoft Active Directory
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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