IT Support Analyst- IMTO

Department: IMTO

Sub-Department: Service Desk & Desktop Support

Location: Main Courthouse- East Wing

Address: 1 Courthouse Sq, Carlisle, PA 17013

Pay Grade: 110

Salary: $52,708.50 - $65,812.50 (depending on experience)

FLSA Status: Exempt

Employment Status: Full Time

Reports to: Senior IT Manager- Service Desk & Desktop Support

Supervises: N/A

Job Summary:

To support, install, configure, monitor, and maintain desktop hardware and software, provide 2nd-tier Service Desk support, and manage mobile devices.

Essential Job Functions:

• Provide Tier 2 support for the Service Desk through phone and field operations.
• Support and maintain desktop hardware and peripherals, including lifecycles, driver/firmware updates, and functional troubleshooting.
• Maintain and support end user software through license management, application lifecycle, security updates, version/feature updates, and compatibility verification.
• Manage and maintain mobile phones and data devices through procurement, asset management, billing, and troubleshooting.
• Maintain and support the Service Desk management applications and systems.
• Work with the Bureau of Elections in support of Election Day processes.
• Participate in training, seminars, and meetings as required.
• Perform other related duties and assignments as required.

Minimum Requirements to Perform the Work:

Education:

• Associate's degree in Information Technology, Computer Science, or related field is required.
• Certifications or 5-10 years of work experience in technical support or information technology will be considered.

Work Experience:

• 2-4 years of work experience in a technical support role.