Help Desk Technician Jobs in Frederick, MD
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Sykesville, MD (20 miles from Frederick, MD)
- 10 hours ago
- Sykesville, MD (20 miles from Frederick, MD)
- 10 hours ago
Title: Customer Support Specialist Location: USA/Remote Reports to: VP of Delivery Management/IT FLSA Classification: Non-Exempt Full-Time or Part-Time: Full-Time Salary Range: $22 - $32 Starting...
Desktop Support Installation Technician
- Gaithersburg, MD (23 miles from Frederick, MD)
- 10 days ago
- Gaithersburg, MD (23 miles from Frederick, MD)
- 10 days ago
Desktop Support Installation Technician Job#: 2076956 Job Description: Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver...
- Westminster, MD (19 miles from Frederick, MD)
- 19 days ago
- Westminster, MD (19 miles from Frederick, MD)
- 19 days ago
Job Description: Are you a strategic, people-centered learning leader ready to elevate how organizations grow, lead, and transform? We're seeking a visionary Director of Learning & Development to...
Technology Assistant (Student Employee)
- Westminster, MD (19 miles from Frederick, MD)
- 30+ days ago
- Westminster, MD (19 miles from Frederick, MD)
- 30+ days ago
CategoryStudent EmployeeApplication DeadlineOngoing PoolDepartmentInformation TechnologyContact Student Employment - ... Salary The hourly rate of pay for this student employment position is...
Assists with the evaluation of hardware and software performance under various applications, with different operating systems, hardware systems, and various software packages....
Biological Data Computation Support Specialist
- Fort Detrick, MD (6 miles from Frederick, MD)
- 60+ days ago
- Fort Detrick, MD (6 miles from Frederick, MD)
- 60+ days ago
and operating systems....
Job Description Link Solutions is seeking a Help Desk Support Analyst (Senior-Level) to join our team in support of the US Army PEO Soldier Project Manager Soldier Medical Devices (PM SMD) at Ft....
Minimum two (2) years field experience with desktop, mobile and related operating systems troubleshooting and repair....
User Support Specialist - Special Education Augmentative Communication and Technology Team (ACTT)
- Frederick, MD
- 90+ days ago
- Frederick, MD
- 90+ days ago
Familiarity with augmentative communication devices Familiarity with both Windows and Apple devices and operating systems FREDERICK COUNTY PUBLIC SCHOOLS IS AN EQUAL OPPORTUNITY EMPLOYER THIS JOB DESCRIPTION...
Demographic Data for Frederick, MD
Moving to Frederick, MD? Find some basic demographic data about Frederick, MD below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Frederick, MD
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Frederick, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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