Help Desk Technician Jobs in Frederick, MD
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Student Worker, IT Help Desk Technician --...
- Westminster, MD (19 miles from Frederick, MD)
- 1 day ago
- Westminster, MD (19 miles from Frederick, MD)
- 1 day ago
Student Worker, IT Help Desk Technician -- Work Study and Campus Employment Category:Student Worker Subscribe:New Job Alerts RSS Job Feed Department:Instructional Design & Tech Locations:Westminster...
- Hagerstown, MD (23 miles from Frederick, MD)
- 2 days ago
- Hagerstown, MD (23 miles from Frederick, MD)
- 2 days ago
As a Service Desk Specialist, you will provide support via telephone and e-mail, as well as desk-side support, for all computer hardware, software, and peripherals. This includes providing support...
Remote WorkL2 Support Engineer Digital Product Suite
- Gaithersburg, MD (24 miles from Frederick, MD)
- 2 days ago
- Gaithersburg, MD (24 miles from Frederick, MD)
- 2 days ago
Were seeking a highly motivated and technically versatile L2 Support Engineer to join our team supporting a dynamic suite of digital products. This is a critical role that ensures our customers...
Student Worker, IT Help Desk Technician -- Work Study and Campus Employment - McDaniel College
- Westminster, MD (19 miles from Frederick, MD)
- 5 days ago
- Westminster, MD (19 miles from Frederick, MD)
- 5 days ago
Position: Help Desk Technician Revision Dates: 8/17 Reports to: Wes Yerkes Department: Information Technology Salary: Maryland Minimum Wage FSLA Status: Non-exempt Location of Position: Hoover Library...
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid...
A+ certification Familiarity with both Windows and Macintosh hardware and operating systems....
L2 Support Engineer - Digital Product Suite
- Gaithersburg, MD (23 miles from Frederick, MD)
- 27 days ago
- Gaithersburg, MD (23 miles from Frederick, MD)
- 27 days ago
Company Description Job Description We're seeking a highly motivated and technically versatile L2 Support Engineer to join our team supporting a dynamic suite of digital products. This is a...
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.You'll work with visionaries across multiple industries to improve the hybrid...
Requisition Number: AS894P Job Title: Data and Decision Support Specialist Pay Rate: $73,425 - $80,768 annually Position Type: Administrative Position Summary: Position Summary: The Data and...
A+ certification Familiarity with both Windows and Macintosh hardware and operating systems....
Assists with the evaluation of hardware and software performance under various applications, with different operating systems, hardware systems, and various software packages....
Biological Data Computation Support Specialist
- Fort Detrick, MD (6 miles from Frederick, MD)
- 90+ days ago
- Fort Detrick, MD (6 miles from Frederick, MD)
- 90+ days ago
and operating systems....
Demographic Data for Frederick, MD
Moving to Frederick, MD? Find some basic demographic data about Frederick, MD below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Frederick, MD
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Frederick, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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