TFDM Technical Triage Manager AIMS & Help Desk

Leidos is seeking a TFDM Triage Manager for AIMs and Help Desk Tickets, who will support the Federal Aviation Administration (FAA)s Terminal Flight Data Manager (TFDM) program. TFDM is a management system that will improve aircraft runway and terminal congestion. Nationwide congestion is increasing, and the need for efficient aircraft traffic planning is critical. The Federal Aviation Administration (FAA) Terminal Flight Data Manager (TFDM) is the surface management solution that will provide NextGen Air Traffic Control capabilities to improve air traffic operations in the National Airspace System (NAS). TFDM will provide efficiencies for both the airport surface and terminal airspace by providing a new and comprehensive integrated surface traffic control and management system.

Triage Manager responsibilities:

• Staffing and hiring activities to meet workload needs for the Test team, Includes interviewing and evaluation candidate new hires.

• Position may have direct reports and be responsible for appraisals, development plans, succession planning, and staffing.

• Ensure AIMs and Help Desk Tickets are working based on priority order
• Ensure status updates are occurring based on priority of tickets
• Work with engineering org to ensure timely updates to tickets, and appropriate staffing for workload

• Create metrics on ticket resolution times, categories of tickets being opened, number of tickets per site, etc
• Assist in debugging tickets
  
  Qualifications:
  Requires Bachelors degree and minimum of 8+ years of prior relevant experience or Masters with 6+ years of prior relevant experience.
  Demonstrated understanding of full software development life cycle.
  Demonstrated ability in debugging AIMs/Help Desk Tickets
  Demonstrated ability to multi-task background and application experience with Software engineering
  Proven experience with supporting highly critical customer missions.
  Excellent verbal and written communication skills Ability to demonstrate a commitment to personal and corporate excellence, ethical behavior and integrity.
  Experience with execution under Waterfall and/or Agile development methodologies
  Familiarity with the National Air Space and FAA NextGen Air Traffic control programs is desired but not required.

ATMC

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.