Help Desk Technician Jobs in Maryland
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
We are looking for End User Support Specialist for our client in Baltimore, MD Job Title: End User Support Specialist Job Location: Baltimore, MD Job Type: Contract Job Overview: Pay Range: $50/hr...
In Person- Data Computer Corp America
- Ellicott City, MD
- 4 hours ago
- Ellicott City, MD
- 4 hours ago
Key Task (Major duties and responsibilities): · Help Desk Specialist · Provide Tier 1 help desk support by phone and email · Provide general technical support · Gather call metrics and provide reporting...
In PersonIT Support Engineer I, Ops Tech Solutions (OTS)
- Amazon
- Sparrows Point, MD
- 4 hours ago
- Sparrows Point, MD
- 4 hours ago
About The Role As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems...
In PersonAnalytic Objectivity and Process Survey Support Specialist
- Leidos
- Glen Echo, MD
- 10 hours ago
- Glen Echo, MD
- 10 hours ago
Description Job Description Leidos has a new and exciting opportunity for an Analytic Objectivity and Process Survey Support Specialist in our Intel Sector Analysis Solutions Business Area (ASBA)....
In PersonSilverBlaze, a division of Harris; is seeking a Level 2 Support Specialist who is a self-directed problem solver, is comfortable working with users at every level, and is committed to delivering...
In Person- Bering Straits Native Corporation
- Aberdeen, MD
- 1 day ago
- Aberdeen, MD
- 1 day ago
About Bering Straits Professional Services, LLC Bering Straits Professional Services (BSPS) is committed to world-class management of global logistics, training and procurement services for U.S....
In PersonWith your fantastic attention to detail and follow-through, you will provide Tier 1 help desk support with PC, network, and telecommunication users....
In PersonIT Desktop Support Technician Full Time
- Meritus Health
- Hagerstown, MD
- 1 day ago
- Hagerstown, MD
- 1 day ago
systems and applications according to Meritus Health standards Maintain working knowledge of Microsoft Office, Windows OS, graphical user interfaces, and advanced application features (e.g., macros...
In Person Full TimeTFDM Technical Triage Manager AIMS & Help Desk
- Leidos
- Gaithersburg, MD
- 1 day ago
- Gaithersburg, MD
- 1 day ago
Leidos is seeking a TFDM Triage Manager for AIMs and Help Desk Tickets, who will support the Federal Aviation Administration (FAA)s Terminal Flight Data Manager (TFDM) program. TFDM is a...
In Personsystem installation, configuration, and troubleshooting (3 years) Hands-on experience with PC/laptop imaging using tools such as Microsoft Deployment Toolkit (MDT), SCCM/MECM, or similar imaging solutions...
In PersonGEOINT Technical Field Support Specialist (Onsite)
- RTX
- Fort Meade, MD
- 2 days ago
- Fort Meade, MD
- 2 days ago
systems, network connectivity, and networking hardware such as routers and switches Design, develop, and maintain software applications using Python and Java for complex systems and applications Troubleshoot...
In PersonAssociate IT Customer Support Analyst
- KBR
- Lexington Park, MD
- 2 days ago
- Lexington Park, MD
- 2 days ago
Title: Associate IT Customer Support Analyst KBR Delivering Solutions, Changing the World. KBR is a global leader in delivering science, technology, and engineering solutions to governments and...
In Person- Navitas Business Consulting Inc
- Baltimore, MD
- 2 days ago
- Baltimore, MD
- 2 days ago
Server operating systems. 3+ years providing user and infrastructure support within a Help Desk or Service Desk environment....
In PersonPosition: Help Desk Support Location: Annapolis, MD (Onsite) Duration: 6+ Months and Extendable Client: State of MD ( Anne Arundel County Dept of Health ) Description: JOB DESCRIPTION: Anne Arundel...
In PersonWe are seeking a dependable, hands-on Desktop Support to support a fast-paced hardware refresh initiative. You will image, configure, and deploy new Dell laptops, desktops, and workstations,...
In PersonDemographic Data for Maryland
Moving to Maryland? Find some basic demographic data about Maryland below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Maryland
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Maryland offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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