Help Desk Technician Jobs in Maryland
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Help Desk Tech - MIDS - TS/SCI w. CI Polygraph
- Annapolis Junction, MD
- 8 days ago
- Annapolis Junction, MD
- 8 days ago
into opportunity as a Help Desk Technician with GDIT....
Help Desk Technician - SWINGS Shift - TS/SCI w. CI Polygraph
- Annapolis Junction, MD
- 15 days ago
- Annapolis Junction, MD
- 15 days ago
Desk Technician Swings: 1400-2200 Transform technology into opportunity as a Help Desk Technician with GDIT....
F-35 Help Desk Specialist Secret clearance
- Patuxent River, MD
- 29 days ago
- Patuxent River, MD
- 29 days ago
May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems....
Helpdesk Technician - Tier V - TS/SCI w. Polygraph
- Elkridge, MD
- 45+ days ago
- Elkridge, MD
- 45+ days ago
Performs hardware and software installations and upgrades to operating systems and layered software packages....
Help Desk Technician - TS/SCI W/ poly
- Annapolis Junction, MD
- 60+ days ago
- Annapolis Junction, MD
- 60+ days ago
Desk Technician III Transform technology into opportunity as a Help Desk Technician with GDIT....
Title: Customer Support Specialist Location: USA/Remote Reports to: VP of Delivery Management/IT FLSA Classification: Non-Exempt Full-Time or Part-Time: Full-Time Salary Range: $22 - $32 Starting...
- Annapolis Junction, MD
- 15 hours ago
- Annapolis Junction, MD
- 15 hours ago
Job Type Full-time Description Welcome to Interclypse, where innovation meets passion. Every team member is a vital piece of our success story. We are not just a company, but a dynamic community...
Position Description: We are seeking a Desktop Support Technician, Associate to join a highly skilled team providing technical support to hardware, software, and operating systems in an inter-networked...
ARSIEM is looking for a Help Desk Technician to provide technical support for computers and associated networks. This position will support one of our Government clients in Columbia, MD....
ARSIEM is looking for a Senior Help Desk Technician to provide technical support for computers and associated networks. This position will support one of our Government clients in Columbia, MD....
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
Graduate Administrative Assistant - Desktop Support Assistant
- College Park, MD
- 1 day ago
- College Park, MD
- 1 day ago
Summary & Additional Information Organization's Summary Statement: The Educational Technology Services (ETS), located in the Benjamin Building, supports the University of Marylands College of...
Position: Service Desk Technician II Hours of Work: Full-time, Non-Exempt Supervisory Responsibility: None In This Role, You Will… Provide second-level functions and escalation support for the IT...
DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and...
Remote WorkRequisition #: 971 Job Title: IT/Helpdesk Support Specialist II | Exempt Job Title for Careers Page: Enterprise Service Desk Technician Location: 2800 Powder Mill Road Adelphi, Maryland 20783...
Demographic Data for Maryland
Moving to Maryland? Find some basic demographic data about Maryland below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Maryland
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Maryland offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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