Help Desk Technician Jobs in Schaumburg, IL
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- TEKsystems c/o Allegis Group
- Oak Park, IL (17 miles from Schaumburg, IL)
- 6 hours ago
- Oak Park, IL (17 miles from Schaumburg, IL)
- 6 hours ago
Troubleshoot and support desktop operating systems, applications, and peripheral devices including printers, scanners, and mobile equipment....
In Person ContractEcosystem Technical Support Specialist (Hybrid)
- Motorola Solutions
- Chicago, IL (23 miles from Schaumburg, IL)
- 15 hours ago
- Chicago, IL (23 miles from Schaumburg, IL)
- 15 hours ago
Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer...
Hybrid- CoreLogic
- Hampshire, IL (21 miles from Schaumburg, IL)
- 15 hours ago
- Hampshire, IL (21 miles from Schaumburg, IL)
- 15 hours ago
At Cotality, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched...
HybridTechnical Support Administrator
- Cooper's Hawk Winery
- Downers Grove, IL (15 miles from Schaumburg, IL)
- 15 hours ago
- Downers Grove, IL (15 miles from Schaumburg, IL)
- 15 hours ago
systems, network components, and software applications Troubleshoot connectivity (internet, telephony, network) and system performance issues Escalation & Vendor Coordination Escalate complex issues...
HybridIT Operations Support Specialist
- Chicago, IL (23 miles from Schaumburg, IL)
- 1 day ago
- Chicago, IL (23 miles from Schaumburg, IL)
- 1 day ago
systems, and end-user productivity tools throughout the manufacturing plant Interface with corporate IT and business owners to prioritize improvement efforts Support Plant Floor Systems and Corporate...
In PersonEndpoint Support Specialist Chicago
- TEKsystems c/o Allegis Group
- Chicago, IL (23 miles from Schaumburg, IL)
- 1 day ago
- Chicago, IL (23 miles from Schaumburg, IL)
- 1 day ago
Strong troubleshooting skills across hardware, software, and various operating systems. Experience supporting Microsoft Office 365....
In Person Contract- MultiPlan
- Naperville, IL (18 miles from Schaumburg, IL)
- 2 days ago
- Naperville, IL (18 miles from Schaumburg, IL)
- 2 days ago
at MultiPlan in Naperville, Illinois, United States Job Description At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend...
In Person Temporary- University of Chicago
- Chicago, IL (23 miles from Schaumburg, IL)
- 2 days ago
- Chicago, IL (23 miles from Schaumburg, IL)
- 2 days ago
Understanding of PC/Mac software, operating systems and applications, networks, and hardware. Understanding of Microsoft Office Suite, email clients, and browsers....
In Person- Elevity
- Geneva, IL (17 miles from Schaumburg, IL)
- 2 days ago
- Geneva, IL (17 miles from Schaumburg, IL)
- 2 days ago
Digital Support Specialist Department:Aftermarket / Service Technicians Location:Geneva, IL Offering an opportunity to be part of a high-performance team, enjoy exceptional benefits, and a...
In Person- SCHLUTER SYSTEMS L.P.
- Northlake, IL (12 miles from Schaumburg, IL)
- 3 days ago
- Northlake, IL (12 miles from Schaumburg, IL)
- 3 days ago
As part of a global IT Team, the IT Service Desk Agent acts as the single point of contact for end users, applying customer service and technical skills to document, manage and fulfill user...
In Person- Insight2Profit
- Chicago, IL (23 miles from Schaumburg, IL)
- 3 days ago
- Chicago, IL (23 miles from Schaumburg, IL)
- 3 days ago
Provide IT support to 175+ internal clients, resolving hardware, software, phone, and operating system issues promptly....
In Person- Follett Software
- McHenry, IL (24 miles from Schaumburg, IL)
- 4 days ago
- McHenry, IL (24 miles from Schaumburg, IL)
- 4 days ago
at Follett Software in McHenry, Illinois, United States Job Description Company Overview: Everything we do is for educators. We're partnering with them to advance a bold vision for education that...
RemoteDesktop / Field Support Technician
- Teceze Ltd
- Chicago, IL (23 miles from Schaumburg, IL)
- 4 days ago
- Chicago, IL (23 miles from Schaumburg, IL)
- 4 days ago
systems and applications Support Microsoft Office and enterprise applications Diagnose and resolve VPN, wireless, and broadband connectivity issues Install and configure local/network printers and...
In PersonGerman Speaking Service Desk Agent
- 4iG Nyrt
- Countryside, IL (21 miles from Schaumburg, IL)
- 4 days ago
- Countryside, IL (21 miles from Schaumburg, IL)
- 4 days ago
Join our team at Rheinmetall 4iG Digital Services (R4), a fast-growing international IT services company where innovation, impact, and opportunity come together! R4 was founded by Rheinmetall, a...
In Person- LifeStance Health
- Park Ridge, IL (12 miles from Schaumburg, IL)
- 4 days ago
- Park Ridge, IL (12 miles from Schaumburg, IL)
- 4 days ago
systems (Windows 10/11, macOS), Microsoft 365, and basic networking Experience with Active Directory, Exchange, VPNs, and remote access tools (e.g., TeamViewer, RDP) Excellent troubleshooting, analytical...
In PersonDemographic Data for Schaumburg, IL
Moving to Schaumburg, IL? Find some basic demographic data about Schaumburg, IL below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Schaumburg, IL
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Schaumburg, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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