Help Desk Technician Jobs in Illinois

A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.

Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.

1-15 of 236 Jobs

Platform Support Engineer

  • Chicago, IL
  • 6 days ago
  • Chicago, IL
  • 6 days ago

Summary: Our Platform Support Engineer is part of a team that is responsible for: 1. Performing daily administration and general monitoring to keep the applications within their portfolio running...

Aurora, IL | Hybrid | United States Schedule: Monday -Friday 9am-5:30pm, 1 Saturday per month 8am-5pm Customer Support Specialist In a life without sound, our work provides meaning. As a leading...

Aurora, IL | Hybrid | United States Schedule: Monday - Friday 9am to 5:30pm and 1 Saturday per month 8am to 5pm CST Customer Support Specialist In a life without sound, our work provides meaning....

Aurora, IL | Hybrid | United States Schedule: Monday, Tuesday, Wednesday, Friday 8am-12pm & Saturday 8am-5pm, CST Customer Support Specialist In a life without sound, our work provides meaning. As...

Aurora, IL | Hybrid | United States Schedule: Monday -Thursday 10:30am-7pm, Friday 10am-6:30pm, 1 Saturday per month 8am-5pm CST Customer Support Specialist In a life without sound, our work...

Tier 1 Help Desk Technician

  • South Holland, IL
  • 10 hours ago
  • South Holland, IL
  • 10 hours ago

Duties Responsibilities Use a help desk ticketing system to intake, triage, document, and troubleshoot issues Troubleshoot and resolve user issues, escalating where appropriate Make use of, and...

Desktop Support Engineer

  • Moline, IL
  • 10 hours ago
  • Moline, IL
  • 10 hours ago

Must have at least 5 to 8 years of experience in managing IT Service Management operations primarily in End User Computing and Deskside support services. High Level understanding of the Desktop...

IT Systems Support Analyst

  • Waukegan, IL
  • 20 hours ago
  • Waukegan, IL
  • 20 hours ago

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses...

IT Service Desk Technician

  • Wadsworth, IL
  • 1 day ago
  • Wadsworth, IL
  • 1 day ago

IT Service Desk Technician Pay from $24 to $30 per hour with significant growth and earning potential! Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Uncover your full...

Position Type: Technology/ Application Specialist Date Posted: 3/19/2025 Location: Crete-Monee Technology Center Date Available: Immediately Closing Date: Until filled    Starting Salary...

Service Desk Support Specialist

  • Rock Island, IL
  • 1 day ago
  • Rock Island, IL
  • 1 day ago

Nexagen Networks is a trusted partner to the Department of Defense (DoD) and other federal agencies, including the Army, Air Force, Marine Corps, Navy, and DHS. With more than 20 years of industry...

IT Support

  • Buffalo Grove, IL
  • 1 day ago
  • Buffalo Grove, IL
  • 1 day ago

Minimum of 2-3 years of experience with Windows Administration and Desktop Support Proficient knowledge of Mac & Windows Operating Systems, working knowledge of Microsoft O365....

Desktop Support Intern

  • Milan, IL
  • 1 day ago
  • Milan, IL
  • 1 day ago

Basic understanding of computer hardware, operating systems, and software applications....

End User Support Analyst V

  • Arlington Heights, IL
  • 1 day ago
  • Arlington Heights, IL
  • 1 day ago

Install, expand, and configure operating systems, software applications, utilities, and service packs based on end-user needs....

Digital Support Engineer - Europe

  • Chicago, IL
  • 1 day ago
  • Chicago, IL
  • 1 day ago

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Demographic Data for Illinois

Moving to Illinois? Find some basic demographic data about Illinois below.


Local
National
12,812,477
319,486

Help Desk Technician Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Help Desk - Technician
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...
IT Help Desk Technician Interview MCQ
Are you ready to ace your IT Help Desk Technician interview? This comprehensive practice test is designed to help you prepare with over 150+ real-world questions and detailed explanations covering...
Help Desk Essentials
This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...

Title Synonyms

Users interested in this job title also searched for the following job title


Salary for Help Desk Technician Jobs in Illinois

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Technician positions.



Highest Education Level

Help Desk Technicians in Illinois offer the following education background
Bachelor's Degree
43.7%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Technicians in Illinois
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%



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