Help Desk Technician Jobs in Illinois
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Volktek Systems Inc
- Buffalo Grove, IL
- 5 days ago
- Volktek Systems Inc
- Buffalo Grove, IL
- 5 days ago
About Us Volktek Systems Inc., the U.S. arm of Volktek Corporation (Taiwan), is a global leader in industrial Ethernet networking solutions. For over 30 years, we’ve designed rugged,...
The Helpdesk Technician is responsible for providing technical assistance and support related to computer systems, hardware, and/or software to internal users. Responds to service/incident...
Overview** The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and quantity standards. It includes providing prompt,...
You will also maintain inventory of spare devices for the sites and make sure the latest updates and operating systems(OS) are installed on the devices....
Technical Customer Support Analyst (On-site in Orlando, FL or Columbia, MD)
- Springfield, IL
- 23 hours ago
- Springfield, IL
- 23 hours ago
Technical Customer Support Analyst (On-site in Orlando, FL or Columbia, MD) Company: Oracle Location: Springfield, IL Date Posted: 6/28/25, 4:03 AM Job Description Technical Customer Support...
Desktop Support Technician A3 Solutions, Inc. Loves Park, Illinois, United States 3 days ago Quick Job type Full-time Quick Job description Desktop Support Technician 8-5 Monday-Friday, no on call...
The ideal candidate has proven desktop support skills, and strong knowledge of Windows operating systems....
Perinatal Family Support Specialist MSW Perinatal Family Support Center - Days
- Evanston, IL
- 1 day ago
- Evanston, IL
- 1 day ago
Hourly Pay Range: $30.46 - $45.69 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Perinatal Family Support Specialist MSW -...
The Technology Service Desk Technician I works independently and as part of the Service Desk team to support and maintain Echo technology. This role serves as the initial point-of-contact for...
Your Opportunity At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the...
Mac devices/operating systems....
Work Location: 1100 13th Ave East Moline, IL 61244 Additional Information: This is a 3RD Shift, ONSITE position. Candidates should have some flexibility to accommodate shift rotations Metatarsals...
Posting Type Remote Job Overview The Technical Support Specialist provides technical support aligned with a specific product vertical to a mix of technical and non-technical customers by...
systems, and general computer-related issues Experience working with mobile device management - e.g., Intune (Android & iOS) Experience working with Office 365, OneDrive, Active Directory, SerivceNow...
POSITION SUMMARY The IS Helpdesk Technician under general supervision is responsible for providing technical assistance solutions and end user support related to computer and information systems...
Demographic Data for Illinois
Moving to Illinois? Find some basic demographic data about Illinois below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Illinois
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Illinois offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Virus Removal
- Operating Systems
- VPN
- Technical Troubleshooting
- BMC Remedy
- IT Service Management
- Windows Server
- Remote Support
- DHCP
- Windows OS
- Application Support
- DNS
- TCP/IP
- Windows 7
- Mobile Device Management
- Windows 10
- Incident Management
- MacOS
- VoIP
- Network Administration
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Installation
- Customer Support
- Resolution
- Information Technology
- Microsoft Office 365
- General Repair
- Problem Resolution
- Microsoft Active Directory
- Networking
- Customer Satisfaction
- Technical Support
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Interpersonal Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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