Help Desk Technician Jobs in Illinois
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Summary: Our Platform Support Engineer is part of a team that is responsible for: 1. Performing daily administration and general monitoring to keep the applications within their portfolio running...
Customer Support Specialist (M-F 9am-5:30pm & 1 Saturday per month 8am-5pm CST)
- Aurora, IL
- 10 hours ago
- Aurora, IL
- 10 hours ago
Aurora, IL | Hybrid | United States Schedule: Monday -Friday 9am-5:30pm, 1 Saturday per month 8am-5pm Customer Support Specialist In a life without sound, our work provides meaning. As a leading...
Customer Support Specialist ( M-F 9am to 5:30pm, 1 Saturday per month 8am to 5pm CST)
- Aurora, IL
- 10 hours ago
- Aurora, IL
- 10 hours ago
Aurora, IL | Hybrid | United States Schedule: Monday - Friday 9am to 5:30pm and 1 Saturday per month 8am to 5pm CST Customer Support Specialist In a life without sound, our work provides meaning....
Customer Support Specialist Part Time (8am - 12pm M,T,W,F 8am - 5pm Saturday)
- Aurora, IL
- 10 hours ago
- Aurora, IL
- 10 hours ago
Aurora, IL | Hybrid | United States Schedule: Monday, Tuesday, Wednesday, Friday 8am-12pm & Saturday 8am-5pm, CST Customer Support Specialist In a life without sound, our work provides meaning. As...
Customer Support Specialist ( M-TH 10:30am-7pm, F 10am-6:30pm, 1 Sat per month 8am-5pm CST)
- Aurora, IL
- 10 hours ago
- Aurora, IL
- 10 hours ago
Aurora, IL | Hybrid | United States Schedule: Monday -Thursday 10:30am-7pm, Friday 10am-6:30pm, 1 Saturday per month 8am-5pm CST Customer Support Specialist In a life without sound, our work...
Duties Responsibilities Use a help desk ticketing system to intake, triage, document, and troubleshoot issues Troubleshoot and resolve user issues, escalating where appropriate Make use of, and...
Must have at least 5 to 8 years of experience in managing IT Service Management operations primarily in End User Computing and Deskside support services. High Level understanding of the Desktop...
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses...
IT Service Desk Technician Pay from $24 to $30 per hour with significant growth and earning potential! Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Uncover your full...
IT Senior Support Technician: Database Systems Specialist / Trainer
- Crete, IL
- 1 day ago
- Crete, IL
- 1 day ago
Position Type: Technology/ Application Specialist Date Posted: 3/19/2025 Location: Crete-Monee Technology Center Date Available: Immediately Closing Date: Until filled Starting Salary...
Nexagen Networks is a trusted partner to the Department of Defense (DoD) and other federal agencies, including the Army, Air Force, Marine Corps, Navy, and DHS. With more than 20 years of industry...
Minimum of 2-3 years of experience with Windows Administration and Desktop Support Proficient knowledge of Mac & Windows Operating Systems, working knowledge of Microsoft O365....
Basic understanding of computer hardware, operating systems, and software applications....
Install, expand, and configure operating systems, software applications, utilities, and service packs based on end-user needs....
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Demographic Data for Illinois
Moving to Illinois? Find some basic demographic data about Illinois below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Illinois
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Illinois offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Systems Center Configuration Manager
- Remote Desktop Protocol
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- BMC Remedy
- DHCP
- IT Service Management
- Remote Support
- Application Support
- Windows 10
- DNS
- TCP/IP
- Windows OS
- Windows 7
- MacOS
- Mobile Device Management
- Incident Management
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Microsoft Active Directory
- Customer Support
- Resolution
- Information Technology
- Installation
- Problem Resolution
- General Repair
- Engineering
- Microsoft Office 365
- Technical Support
- Networking
- Affirmative Action
- Microsoft Windows
- Troubleshooting
- Implementation
- Military Background
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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