Help Desk Technician Jobs in Illinois
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Volktek Systems Inc
- Buffalo Grove, IL
- 5 days ago
- Volktek Systems Inc
- Buffalo Grove, IL
- 5 days ago
About Us Volktek Systems Inc., the U.S. arm of Volktek Corporation (Taiwan), is a global leader in industrial Ethernet networking solutions. For over 30 years, we’ve designed rugged,...
About G2 - The Company When you join G2, you're joining the team that helps businesses reach their peak potential by powering decisions and strategies with trusted insights from real software...
Key Responsibilities Project planning and implementation Run Management Operating System IT strategy development Budget and resource allocation Provide project updates Educate business on project status...
Intermediate knowledge of various operating systems including but not limited to Windows, ChromeOS, and iOS Intermediate knowledge of office productivity software and other industry standards....
Hourly Pay Range: $26.36 - $39.54 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Position Highlights: Position: IT Service...
Remote WorkOne year work experience providing end-user technical support or related help-desk support specifically supporting the configuration and maintenance of Microsoft Windows operating systems (experience...
Trading Application Support Analyst Trading Application Support Analyst Location - LOCAL/ NON-LOCAL (preference) : Local only work location Chicago, IL Onsite/hybrid: 3 Days Onsite Must Have...
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
A firm understanding of both Windows and MacOS operating systems. The ability to ask purposeful questions, break down problems and document the resolutions....
Department Crown NCS Data Strategy and Innovation About the Department ABOUT THE DIVISION As one of the first schools of social work in the United States, the Crown Family School of Social Work,...
Collins is an ENR Top 500 Design Firm. We have opportunities for you. Collins Engineers, Inc., is looking for a self-motivated Computer Support Specialist to join our Chicago, Illinois, office....
Position Summary Arrow International is hiring two Help Desk technicians in support of corporate, US, Canada, and UK locations in addition to distributors and manufacturing locations....
Department: MCC Information Technology Salary/Grade: ITS/79 Job Summary: This role is responsible for managing and coordinating IT support for multiple departments within the McCormick School of...
Desk Technician is required to have a level of technical expertise that will enable them to research, analyze, resolve, and respond to intermediate-to-complex PC software, network and hardware questions...
Provide daily service to building staff through service requests, by way of the Altiris Help Desk System. 3. Manage service request assignments to resolve incidents in a timely manner. 4....
Demographic Data for Illinois
Moving to Illinois? Find some basic demographic data about Illinois below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Illinois
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Illinois offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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