Help Desk Technician Jobs in Illinois
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Working knowledge and ability to speak intelligently about operating systems (windows 10, 11, Mac OS), networking (IP address spaces, DNS, ports), network storage (SAN, NAS), on prem Servers, cloud,...
Ensuring all operating systems are up to date. Providing AV support during team all hand meetings Pay and Benefits The pay range for this position is $25.00 - $34.00/hr....
LaSalle Network is hiring a Help Desk Technician to support hospitals, clinics, and medical offices by ensuring their technology runs smoothly....
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared...
Computer Support Analyst (INFORMATION SYSTEMS ANALYST I, OPT C)
- Springfield, IL
- 1 day ago
- Springfield, IL
- 1 day ago
Working knowledge of Mac Operating Systems configuration including setup, troubleshooting, and software management....
Technical Support Engineer Location: Chicago 60604 Salary: Competitive Who are we? Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of...
Duties Actively address help desk tickets, prioritize, and communicate their resolution. Troubleshoot, maintain, and repair computer systems. Assist with inventory tracking. Provide technical...
Remote - Technology Technical Support Representative
- Oak Brook, IL
- 2 days ago
- Oak Brook, IL
- 2 days ago
. + Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration. + Demonstrate advanced product knowledge and he ability...
Remote WorkTransmission Support Engineer/Technician Protection Communications Field Support This posting serves to fill one Engineer/Technician position within the TM&S (Transmission Maintenance and Support)...
Support Specialist I ID 2025-13862 Category Information Technology Position Type Regular Full-Time Overview Support Specialist I Location: Quincy, IL Pay Range: $18.66 - $27.99 per hour | Based on...
Advanced skills in Microsoft desktop operating system / applications installation and support (Microsoft Office and Outlook) experience. HP Desktop and Laptop Certification preferred....
Advanced skills in Microsoft desktop operating system / applications installation and support (Microsoft Office and Outlook) experience. HP Desktop and Laptop Certification preferred....
Company Description Job Description NIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the...
Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution....
Be detail-oriented Show experience with Windows operating systems, Office 365, and general desktop applications Demonstrate the ability to multi-task Have the ability to lift and/or carry up to 35 lbs...
Demographic Data for Illinois
Moving to Illinois? Find some basic demographic data about Illinois below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Illinois
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Illinois offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- DNS
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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