Digital Support Specialist

Digital Support Specialist

Department:Aftermarket / Service Technicians

Location:Geneva, IL

Offering an opportunity to be part of a high-performance team, enjoy exceptional benefits, and a supportive work-life balance, the Gordon Flesch Company is an employer of choice throughout WI, IL, IN, IA and OH. The Gordon Flesch Company strives to recognize and appreciate our associate's commitment, creativity, and the results they deliver every day for our customers and the community. Salary for this position is based on level of experience.

In this role you will:

Conduct product installation/customer training on core products:

Install and connect Multi-Functional Devices, printers, and local scanners to the network or workstation and configure devices including embedded applications

Maintain knowledge of device functionalities, software capabilities, network certifications, and industry standards

Install software drivers on customer servers and workstations

Customize print drivers as required by customer's SOW

Provide end-user and Admin training on networking features: print, scan, send, fax from desktop

Assist in the installations and support 3rd party applications including, but not limited to Uniflow, Equitrac, Paper Cut, Prisma and EFi controllers

Troubleshoot remotely utilizing various connection methods

Provide post sales support for escalated network and connectivity issues

Assist Business Analysts in pre and post Sales activity as needed

Gather customer network data required for device installations as needed

Responsible for device cloning on most installations

Organize, maintain, and update files, utilities, and software on corporate resources

Complete accurate daily activity, mileage logs and other reports as required

Continuously update foundational knowledge of OEM hardware and software cybersecurity

Mentor and train Field Technicians for back-up capabilities

You should have:

High school diploma or equivalent

General understanding of Microsoft networking technology

Excellent organizational skills

Experience with various business applications

Versed in Windows OS and MAC OS with the ability to troubleshoot related issues

Excellent presentation and communications skills

Strong commitment to customer satisfaction

Valid driver's license and appropriate auto insurance as dictated by state requirements

Ability to pass drug screenings and background checks as required

Access to reliable transportation

Ability to lift 75 pounds

Preferred Qualifications:

Associates degree

Net+ certification or 1 - 2 years network administration experience

Microsoft Certified Professional or Microsoft Certified Technical Specialist certification(s)

The Gordon Flesch Company offers Medical, Dental, Personal Time, Vacation Time, 401(k) and 401(k) match, a Wellness Program and many benefits! For full details of our Benefits Program please go to: www.gflesch.com/careers.

Gordon Flesch Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)