German Speaking Service Desk Agent

Join our team at Rheinmetall 4iG Digital Services (R4), a fast-growing international IT services company where innovation, impact, and opportunity come together! R4 was founded by Rheinmetall, a leading international systems supplier in the defence industry, and 4iG, Hungary's leading integrated service provider in telecommunications, systems integration, space and defence industry. Besides delivering high-impact IT projects and services to Rheinmetall's subsidiaries worldwide, 2026 marks an exciting new chapter, as we extend our reach beyond the global Rheinmetall IT organisation and enter the broader market, offering our expertise to external customers as well. Headquartered in Budapest, we combine the stability of a large international enterprise with the agility of a delivery-focused organisation. Built on strong foundations and guided by clear strategic goals, we are continuously expanding our service portfolio. Backed by two major industry groups and shaped by an international outlook, we offer an inspiring work environment with challenging assignments, international collaboration, and long-term career opportunities for talented professionals.

In order to achieve our common goals, we count on you

• Processing of incoming service requests and incidents based on SLA, KPI, FCR. via phone, mail, ticketing system.
• On-call duty
• Ticket creation, categorization, resolution, documentation.
• Interface to system specialists & departments
• Control, monitor and delegate tickets according to SLAs.
• Documentation of solution descriptions and maintenance of the knowledge database
• Ensure training for the new joiners
• Qualified customer-oriented support for end users and assistance with questions about the use of IT applications and systems
• Processing of major incidents and their correspondence to Mgmt/departments
• Remote troubleshooting for end users.

What you will need for successful work

• Completed training as an IT specialist or professional experience
• High service and customer orientation
• Excellent language skills in Hungarian, German and English language skills required
• Good knowledge of current PC architectures, hardware and software technologies,
• Active Directory
• Experience with remote desktop tools
• Quality and solution-oriented way of working
• Capable of working in a team, strong communication skills, resilient
• Strong service and customer orientation - ideally experience in retail

What we offer

• Take over an important and challenging role with high visibility
• Become part of the unique growth stories of Rheinmetall and 4iG, which offer outstanding development and career opportunities
• Gain insight into the defence and automotive industry
• Make use of the broad network with over 40.000 great colleagues at Rheinmetall and 4iG worldwide
• Benefit from various professional trainings and events
• Enjoy our international and flexible work environment with an official office in Budapest but up to 100% mobile work

What we are happy about

• ITSM process skills
• Experience with ServiceNow
• ITIL certification