Help Desk Technician Jobs in Evanston, IL
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- TEKsystems c/o Allegis Group
- Oak Park, IL (12 miles from Evanston, IL)
- 6 hours ago
- Oak Park, IL (12 miles from Evanston, IL)
- 6 hours ago
Troubleshoot and support desktop operating systems, applications, and peripheral devices including printers, scanners, and mobile equipment....
In Person ContractEcosystem Technical Support Specialist (Hybrid)
- Motorola Solutions
- Chicago, IL (10 miles from Evanston, IL)
- 15 hours ago
- Chicago, IL (10 miles from Evanston, IL)
- 15 hours ago
Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer...
HybridTechnical Support Administrator
- Cooper's Hawk Winery
- Downers Grove, IL (23 miles from Evanston, IL)
- 15 hours ago
- Downers Grove, IL (23 miles from Evanston, IL)
- 15 hours ago
systems, network components, and software applications Troubleshoot connectivity (internet, telephony, network) and system performance issues Escalation & Vendor Coordination Escalate complex issues...
HybridIT Operations Support Specialist
- Chicago, IL (10 miles from Evanston, IL)
- 1 day ago
- Chicago, IL (10 miles from Evanston, IL)
- 1 day ago
systems, and end-user productivity tools throughout the manufacturing plant Interface with corporate IT and business owners to prioritize improvement efforts Support Plant Floor Systems and Corporate...
In PersonEndpoint Support Specialist Chicago
- TEKsystems c/o Allegis Group
- Chicago, IL (10 miles from Evanston, IL)
- 1 day ago
- Chicago, IL (10 miles from Evanston, IL)
- 1 day ago
Strong troubleshooting skills across hardware, software, and various operating systems. Experience supporting Microsoft Office 365....
In Person Contract- University of Chicago
- Chicago, IL (10 miles from Evanston, IL)
- 2 days ago
- Chicago, IL (10 miles from Evanston, IL)
- 2 days ago
Understanding of PC/Mac software, operating systems and applications, networks, and hardware. Understanding of Microsoft Office Suite, email clients, and browsers....
In Person- SCHLUTER SYSTEMS L.P.
- Northlake, IL (13 miles from Evanston, IL)
- 3 days ago
- Northlake, IL (13 miles from Evanston, IL)
- 3 days ago
As part of a global IT Team, the IT Service Desk Agent acts as the single point of contact for end users, applying customer service and technical skills to document, manage and fulfill user...
In Person- Insight2Profit
- Chicago, IL (10 miles from Evanston, IL)
- 3 days ago
- Chicago, IL (10 miles from Evanston, IL)
- 3 days ago
Provide IT support to 175+ internal clients, resolving hardware, software, phone, and operating system issues promptly....
In PersonDesktop / Field Support Technician
- Teceze Ltd
- Chicago, IL (10 miles from Evanston, IL)
- 4 days ago
- Chicago, IL (10 miles from Evanston, IL)
- 4 days ago
systems and applications Support Microsoft Office and enterprise applications Diagnose and resolve VPN, wireless, and broadband connectivity issues Install and configure local/network printers and...
In PersonGerman Speaking Service Desk Agent
- 4iG Nyrt
- Countryside, IL (20 miles from Evanston, IL)
- 4 days ago
- Countryside, IL (20 miles from Evanston, IL)
- 4 days ago
Join our team at Rheinmetall 4iG Digital Services (R4), a fast-growing international IT services company where innovation, impact, and opportunity come together! R4 was founded by Rheinmetall, a...
In Person- LifeStance Health
- Park Ridge, IL (7 miles from Evanston, IL)
- 4 days ago
- Park Ridge, IL (7 miles from Evanston, IL)
- 4 days ago
systems (Windows 10/11, macOS), Microsoft 365, and basic networking Experience with Active Directory, Exchange, VPNs, and remote access tools (e.g., TeamViewer, RDP) Excellent troubleshooting, analytical...
In PersonGerman Speaking Service Desk Agent - Entry Level (On-Call duty)
- 4iG Nyrt
- Countryside, IL (20 miles from Evanston, IL)
- 4 days ago
- Countryside, IL (20 miles from Evanston, IL)
- 4 days ago
Join our team at Rheinmetall 4iG Digital Services (R4), a fast-growing international IT services company where innovation, impact, and opportunity come together! R4 was founded by Rheinmetall, a...
In PersonTechnical Support Representative, Tier 3 (USA Remote)
- Turnitin, LLC
- Chicago, IL (10 miles from Evanston, IL)
- 4 days ago
- Chicago, IL (10 miles from Evanston, IL)
- 4 days ago
Company Description When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and...
RemoteSenior Manager User Support Services, Des Plaines and Help Desk
- Oakton College
- Des Plaines, IL (9 miles from Evanston, IL)
- 4 days ago
- Des Plaines, IL (9 miles from Evanston, IL)
- 4 days ago
Category: : Staff Subscribe: : Department: : Information Technology Locations: : Des Plaines, IL Posted: : May 28, 2026 Closes: : Jun 25, 2026 - 11:59 PM EDT Type: : Full Time Staff Position ID: :...
Hybrid- TEKsystems
- North Chicago, IL (20 miles from Evanston, IL)
- 5 days ago
- North Chicago, IL (20 miles from Evanston, IL)
- 5 days ago
Key Responsibilities Provide support for IT warehouse operations, including fulfillment, inventory management, and hardware distribution. Process and manage tickets through an IT service...
In Person ContractDemographic Data for Evanston, IL
Moving to Evanston, IL? Find some basic demographic data about Evanston, IL below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Evanston, IL
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Evanston, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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