German Speaking Service Desk Agent - Entry Level (On-Call duty)

Join our team at Rheinmetall 4iG Digital Services (R4), a fast-growing international IT services company where innovation, impact, and opportunity come together! R4 was founded by Rheinmetall, a leading international systems supplier in the defence industry, and 4iG, Hungary's leading integrated service provider in telecommunications, systems integration, space and defence industry. Besides delivering high-impact IT projects and services to Rheinmetall's subsidiaries worldwide, 2026 marks an exciting new chapter, as we extend our reach beyond the global Rheinmetall IT organisation and enter the broader market, offering our expertise to external customers as well. Headquartered in Budapest, we combine the stability of a large international enterprise with the agility of a delivery-focused organisation. Built on strong foundations and guided by clear strategic goals, we are continuously expanding our service portfolio. Backed by two major industry groups and shaped by an international outlook, we offer an inspiring work environment with challenging assignments, international collaboration, and long-term career opportunities for talented professionals.

In order to achieve our common goals, we count on you

• Analyze requests received by the Service Desk through various channels (hotline, email, ticketing system) in accordance with troubleshooting guidelines, defined objectives, and SLAs, while adhering to relevant policies and procedures.
• Act as the first point of contact for IT users, providing immediate first-level support and solutions to end users.
• Accept, categorize, and process incidents and service requests, resolving simpler tickets independently.
• Perform password resets and account activation/deactivation.
• Handle and resolve issues related to email accounts.
• Maintain the knowledge base to ensure it remains accurate and up to date.
• Process incidents and escalate them in writing to experienced colleagues and the Functional Lead when necessary.
• Carry out basic application installations and assign user permissions.
• Provide support to Service Desk Agent colleagues.

What you will need for successful work

• You enjoy helping others solve problems (at work, in school, with family & friends)
• You can stay calm and friendly even when someone is stressed or frustrated
• You can explain tech in simple language, without jargon
• You're curious and not afraid to say "I don't know yet, but I'll find out"
• Basic comfort with computers (Windows, browsers, Office/M365 or similar)
• Excellent language skills in German and English language skills required
• Proficiency in basic IT concepts and operations from an end-user perspective.

What we offer

• Take over an important and challenging role with high visibility
• Become part of the unique growth stories of Rheinmetall and 4iG, which offer outstanding development and career opportunities
• Gain insight into the defence and automotive industry
• Make use of the broad network with over 30.000 great colleagues at Rheinmetall and 4iG worldwide
• Benefit from various professional trainings and events
• Enjoy our international and flexible work environment with an official office in Budapest but up to 100% mobile work
• Full training: structured onboarding with shadowing, checklists, and hands-on practice
• Buddy program: you get a named "senior sidekick" for your first 3 months
• Paid certifications: we support your first IT certificate (e.g., ITIL / Microsoft fundamentals)
• Learning time: dedicated hours for training, not "if you find time"
• Real career paths

What we are happy about

• Experience in customer service (retail, hospitality, call center, etc.)
• Any hands-on tech interest: gaming setups, school IT projects, Discord/moderation, helping others with tech issues
• Basic understanding of what a network, VPN, or remote work setup is