Help Desk Technician Jobs in Chicago, IL
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Orland Park, IL (23 miles from Chicago, IL)
- 4 days ago
- Orland Park, IL (23 miles from Chicago, IL)
- 4 days ago
Join Our Team as a Software Support Specialist! Seeking a skilled Software -Customer Support Specialist for phone and online support to join our team. Be able to provide technical assistance and...
In Person- TEKsystems c/o Allegis Group
- Oak Park, IL (7 miles from Chicago, IL)
- 6 hours ago
- Oak Park, IL (7 miles from Chicago, IL)
- 6 hours ago
Troubleshoot and support desktop operating systems, applications, and peripheral devices including printers, scanners, and mobile equipment....
In Person ContractEcosystem Technical Support Specialist (Hybrid)
- Motorola Solutions
- Chicago, IL
- 15 hours ago
- Chicago, IL
- 15 hours ago
Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer...
HybridTechnical Support Administrator
- Cooper's Hawk Winery
- Downers Grove, IL (20 miles from Chicago, IL)
- 15 hours ago
- Downers Grove, IL (20 miles from Chicago, IL)
- 15 hours ago
systems, network components, and software applications Troubleshoot connectivity (internet, telephony, network) and system performance issues Escalation & Vendor Coordination Escalate complex issues...
Hybridsystems, and end-user productivity tools throughout the manufacturing plant Interface with corporate IT and business owners to prioritize improvement efforts Support Plant Floor Systems and Corporate...
In PersonEndpoint Support Specialist Chicago
- TEKsystems c/o Allegis Group
- Chicago, IL
- 1 day ago
- Chicago, IL
- 1 day ago
Strong troubleshooting skills across hardware, software, and various operating systems. Experience supporting Microsoft Office 365....
In Person ContractUnderstanding of PC/Mac software, operating systems and applications, networks, and hardware. Understanding of Microsoft Office Suite, email clients, and browsers....
In Person- SCHLUTER SYSTEMS L.P.
- Northlake, IL (11 miles from Chicago, IL)
- 3 days ago
- Northlake, IL (11 miles from Chicago, IL)
- 3 days ago
As part of a global IT Team, the IT Service Desk Agent acts as the single point of contact for end users, applying customer service and technical skills to document, manage and fulfill user...
In PersonProvide IT support to 175+ internal clients, resolving hardware, software, phone, and operating system issues promptly....
In Personsystems and applications Support Microsoft Office and enterprise applications Diagnose and resolve VPN, wireless, and broadband connectivity issues Install and configure local/network printers and...
In PersonGerman Speaking Service Desk Agent
- 4iG Nyrt
- Countryside, IL (13 miles from Chicago, IL)
- 4 days ago
- Countryside, IL (13 miles from Chicago, IL)
- 4 days ago
Join our team at Rheinmetall 4iG Digital Services (R4), a fast-growing international IT services company where innovation, impact, and opportunity come together! R4 was founded by Rheinmetall, a...
In Person- LifeStance Health
- Park Ridge, IL (12 miles from Chicago, IL)
- 4 days ago
- Park Ridge, IL (12 miles from Chicago, IL)
- 4 days ago
systems (Windows 10/11, macOS), Microsoft 365, and basic networking Experience with Active Directory, Exchange, VPNs, and remote access tools (e.g., TeamViewer, RDP) Excellent troubleshooting, analytical...
In PersonGerman Speaking Service Desk Agent - Entry Level (On-Call duty)
- 4iG Nyrt
- Countryside, IL (13 miles from Chicago, IL)
- 4 days ago
- Countryside, IL (13 miles from Chicago, IL)
- 4 days ago
Join our team at Rheinmetall 4iG Digital Services (R4), a fast-growing international IT services company where innovation, impact, and opportunity come together! R4 was founded by Rheinmetall, a...
In PersonTechnical Support Representative, Tier 3 (USA Remote)
- Turnitin, LLC
- Chicago, IL
- 4 days ago
- Chicago, IL
- 4 days ago
Company Description When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and...
RemoteSenior Manager User Support Services, Des Plaines and Help Desk
- Oakton College
- Des Plaines, IL (15 miles from Chicago, IL)
- 4 days ago
- Des Plaines, IL (15 miles from Chicago, IL)
- 4 days ago
Category: : Staff Subscribe: : Department: : Information Technology Locations: : Des Plaines, IL Posted: : May 28, 2026 Closes: : Jun 25, 2026 - 11:59 PM EDT Type: : Full Time Staff Position ID: :...
HybridDemographic Data for Chicago, IL
Moving to Chicago, IL? Find some basic demographic data about Chicago, IL below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Chicago, IL
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Chicago, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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