Help Desk Analyst Jobs in Frisco, TX

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 101 Jobs

Service Desk Technician Tier II

  • Varsity Brands
  • Farmers Branch, TX (18 miles from Frisco, TX)
  • 9 hours ago
  • Farmers Branch, TX (18 miles from Frisco, TX)
  • 9 hours ago

Systems in a support role 5+ years of hands-on experience with end-user support processes for workstations, servers, mobile devices, and peripherals Adeptness with Microsoft Office 365 and productivity...

In Person

Production Support Engineer

  • LTIMindtree
  • Plano, TX (11 miles from Frisco, TX)
  • 20 hours ago
  • Plano, TX (11 miles from Frisco, TX)
  • 20 hours ago

Production Support Engineer Job Title: Production Support Engineer Key Responsibilities Provide L2L3 production support for business-critical applications. Monitor and manage batch jobs using...

In Person

Ecosystem Technical Support Specialist (Hybrid)

  • Motorola Solutions
  • Allen, TX (15 miles from Frisco, TX)
  • 20 hours ago
  • Allen, TX (15 miles from Frisco, TX)
  • 20 hours ago

Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer...

Hybrid

Software Support Engineer

  • KION Group
  • Plano, TX (11 miles from Frisco, TX)
  • 21 hours ago
  • Plano, TX (11 miles from Frisco, TX)
  • 21 hours ago

Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking....

In Person

IT Help Desk Agent

  • Adecco US, Inc.
  • Plano, TX (11 miles from Frisco, TX)
  • 1 day ago
  • Plano, TX (11 miles from Frisco, TX)
  • 1 day ago

Adecco is assisting a local client recruiting IT Help Desk Agent opportunities in Plano, TX(3 day Onsite role 2 Days Remote). This is an excellent opportunity to join a winning culture and get...

In Person

Senior Technical Support Engineer - Avigilon Alta (Hybrid)

  • Motorola Solutions
  • Allen, TX (15 miles from Frisco, TX)
  • 1 day ago
  • Allen, TX (15 miles from Frisco, TX)
  • 1 day ago

Systems to systematically inspect backend platform directories, scripts, and diagnostic system outputs Professional Experience Time Management to prioritize workload effectively between engineering...

Hybrid

Cross-Functional IT Support Coordinator

  • University of North Texas System
  • Denton, TX (17 miles from Frisco, TX)
  • 1 day ago
  • Denton, TX (17 miles from Frisco, TX)
  • 1 day ago

Knowledge and experience with Windows Server operating systems. Practical experience with scripting and automation techniques on Windows and/or Mac OS X platforms....

In Person

Application Support Analyst

  • University of North Texas System
  • Denton, TX (17 miles from Frisco, TX)
  • 1 day ago
  • Denton, TX (17 miles from Frisco, TX)
  • 1 day ago

Title: Application Support Analyst Employee Classification: Application Support Analyst Campus: University of North Texas Division: UNT-Information Technology SubDivision-Department:...

In Person

Data Center - Hardware Technician

  • AppleOne
  • Plano, TX (11 miles from Frisco, TX)
  • 2 days ago
  • Plano, TX (11 miles from Frisco, TX)
  • 2 days ago

Join Our Team! Looking to start your career in IT or data center operations? This is a great entry-level opportunity to gain hands-on experience working with hardware, logistics, and a supportive...

In Person

Component Manufacturing Implementation & Support Specialist - Truss Design

  • Simpson Manufacturing Company, Inc.
  • McKinney, TX (14 miles from Frisco, TX)
  • 3 days ago
  • McKinney, TX (14 miles from Frisco, TX)
  • 3 days ago

Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate...

In Person

36975 Campus Technology Assistant

  • Garland Independent School District
  • Garland, TX (21 miles from Frisco, TX)
  • 4 days ago
  • Garland, TX (21 miles from Frisco, TX)
  • 4 days ago

Systems Proficient with the use of Microsoft Office Suite Ability to prioritize work and meet deadlines Effective communication and interpersonal skills Ability to use the Command Prompt to verify...

In Person

Desktop Engineer

  • Nelson Mullins
  • Plano, TX (11 miles from Frisco, TX)
  • 4 days ago
  • Plano, TX (11 miles from Frisco, TX)
  • 4 days ago

Overview Nelson Mullins, an AmLaw 100 Law Firm, is seeking a Desktop Engineer to support the IT team. In this role, you'll be responsible for executing and maintaining best practices for desktop,...

In Person

Desktop Support Specialist

  • Insight Global
  • Grapevine, TX (21 miles from Frisco, TX)
  • 5 days ago
  • Grapevine, TX (21 miles from Frisco, TX)
  • 5 days ago

Job Description This team serves as the primary line of defense for all end-user support there is no escalation layer beyond them for most hardware and software issues. This role requires a highly...

In Person

Technical Support Technician

  • Spectraforce
  • Lucas, TX (20 miles from Frisco, TX)
  • 5 days ago
  • Lucas, TX (20 miles from Frisco, TX)
  • 5 days ago

systems Familiarity with networking concepts including routers, switches, VLANs, VPNs, TCP/IP, DNS, and DHCP Experience with SQL Server queries and updates Understanding of virtualization technologies...

In Person

IT Support Analyst - onsite Plano, TX - MS365/Teams, MDM (iPhones and iPads) & Jira

  • Welltower, Inc
  • Plano, TX (11 miles from Frisco, TX)
  • 5 days ago
  • Plano, TX (11 miles from Frisco, TX)
  • 5 days ago

Windows 10 and 11 operating systems experience Hardware support for laptops, desktops, printers, and peripherals Mobile Device Management (MDM) for iOS devices (iPhones and iPads) Microsoft 365 services...

In Person

Demographic Data for Frisco, TX

Moving to Frisco, TX? Find some basic demographic data about Frisco, TX below.

Local
National
210,825
6,114
Large

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
QA
Help Desk Essentials
This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...
QA
SDI Service Desk Analyst - SDA
Excellent Service Desk support is vital to ensure a company consistently delivers the required IT service levels. The responsibilities of the support analyst are many and constantly evolving,...
Udacity
Data Analyst Nanodegree Program
Clean up messy data, uncover patterns and insights, and communicate your findings. You'll start with an introduction to data analysis tools, including Jupyter Notebook, NumPy, pandas, and...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Help Desk Analyst Jobs in Frisco, TX

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts in Frisco, TX offer the following education background
Bachelor's Degree
43.8%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.2%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Frisco, TX
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Analyst position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Help Desk Analyst Related Career Advice Articles

group of IT professionals working on a software program
5 IT Jobs to Help You Get Started in the Technology Industry

Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.

Read article »
How to become a software developer
How to Become a Software Developer

Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.

Read article »
employee creating a tech portfolio
How to Create a Tech Portfolio for Your Next Job Interview

Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.

Read article »