Desktop Support Specialist

Job Description

This team serves as the primary line of defense for all end-user support there is no escalation layer beyond them for most hardware and software issues. This role requires a highly responsive, customer-focused individual who can troubleshoot and resolve issues efficiently to ensure minimal disruption to the business.

The position supports a dynamic, high-volume environment, combining both onsite and remote support across multiple locations.

Key Responsibilities:

Provide Tier 2 support for hardware and software issues, including installations, break/fix, and troubleshooting

Manage and resolve tickets through ServiceNow, prioritizing incidents (break/fix) before service requests

Support Active Directory administration (user creation, permissions, access management)

Deliver high-touch customer service to a diverse user base, including corporate, field, and retail-facing employees

Troubleshoot and support mobile devices, desktops, and end-user systems

This role requires the candidate to be onsite 5 days a week!

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ... learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

3-5 years of experience in Help Desk (minimum Tier 2 support)

Hands on experience with Active Directory, Windows OS, and Microsoft Office Suite, SharePoint / OneDrive

Strong troubleshooting skills across hardware, software and user access issues

Excellent communication skills across various stakeholders PowerShell scripting for process improvement and automation

College Degree / Certifications