IT Help Desk Agent

Adecco is assisting a local client recruiting IT Help Desk Agent opportunities in Plano, TX(3 day Onsite role 2 Days Remote). This is an excellent opportunity to join a winning culture and get your foot in the door for being known American diversified global insurer and the sixth-largest property and casualty insurer in the world. It ranks 71st on the Fortune 100 list of largest corporations in the United States based on 2020 revenue. If IT Help Desk Agent sounds like something you would be interested in, and you meet the qualifications listed below, apply now!

Responsibilities for IT Help Desk Agent include but are not limited to:

Handle inbound calls, emails, and tickets for IT support

Log, track, and resolve issues using ticketing tools (e.g., ServiceNow)

Troubleshoot basic hardware, software, and network issues

Escalate unresolved issues to higher-level support teams

Maintain accurate documentation and meet SLA requirements

Candidates for IT Help Desk Agent must meet the following requirements to be considered:

Basic understanding of IT systems and troubleshooting

Strong communication and customer service skills

Experience with ticketing systems preferred

Ability to work independently and in a fast-paced environment

Whats this IT Help Desk Agent position for you?

Pay: $ 20.00/hr.

Shift: Multiple Shifts

Plano, TX(3 day Onsite role 2 Days Remote)

Weekly paycheck

Dedicated Onboarding Specialist & Recruiter Access to Adeccos Aspire Academy with thousands of free upskilling courses.

This IT Help Desk Agent is being recruited by one of our Centralized Delivery Team and not your local Branch. For instant consideration for this IT Help Desk Agent position and other opportunities Plano, TX(3 day Onsite role 2 Days Remote) apply today!

Pay Details: $20.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.