Identify and help solve technology problems. Helpdesk analysts— also called computer or technical support specialists— may either provide individualized user assistance or troubleshoot and maintain whole computer networks. Those responsible for issues affecting the larger system investigate problems such as network glitches to determine and implement solutions. They also perform regular software upkeep and test existing systems in order to minimize the number of issues that occur.
Other helpdesk analysts provide personalized technology support to internal and/or external customers. Though some may make site visits, these analysts more often work exclusively through email or telephone communication. They pay close attention to the customer’s description of the issue and ask follow-up questions to guide their diagnoses. Communication skills are particularly important for this career, as analysts must also successfully walk users through resolution processes.
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Achievement Centers for Children
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Cleveland, OH
We have an immediate Information Technology Help Desk Analyst opening....
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2 days ago
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Schellman
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Tampa, FL
Our ideal candidate for this job (is): An Associate's or Bachelor's degree in Computer Science or a related field preferred, but relevant experience may be substituted for education 3+ years of experience...
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2 days ago
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Maricopa County, Arizona
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Phoenix, AZ
Our Preferred Candidate has An Associate's degree in Computer Science or a related field Five (5) or more years of related experience with troubleshooting Windows 7 /10 computer peripherals Three (3...
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2 days ago
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Manatee County Sheriff's Office
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Bradenton, FL
General Description of Duties Provides a variety of computer and network connectivity support to assist Manatee CountySheriff's Officeusers with agency supported technology, including hardware,...
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2 days ago
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QED National
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New York, NY
Category: Customer/Technical Support Location: New York, New York QED National has an urgent need for an experienced Help Desk Technician for a 12 month contract. This role is onsite in Brooklyn,...
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2 days ago
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Printpack
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Lithia Springs, GA
The Help Desk Representative I or II, depending on qualifications, is a first-contact, technical solutions provider serving a critical function within the Printpack's IT Technical Support team....
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2 days ago
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Printpack
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Jackson, TN
The Help Desk Representative I or II, depending on qualifications, is a first-contact, technical solutions provider serving a critical function within the Printpack's IT Technical Support team....
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2 days ago
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Apex Analytix
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Greensboro, NC
Required Experience: Bachelor's degree in Information Technology, Computer Science, Business, Finance, Accounting or related field Prefer candidate with experience in or exposure to Accounts Payable...
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2 days ago
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Caregiver Homes
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Providence, RI
desk support experience Associate's degree or equivalent experience Proven App-based software troubleshooting skills (desktop and mobile device) Light coding/scripting experience Ability to communicate...
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2 days ago
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Augusta, GA
systems and applicationsQualificationsDesirable Skills / Experience:Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc.Interact with customers...
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2 days ago
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Prent Corporation
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Janesville, WI
Job Information PRENT CORPORATION IT Help Desk Analyst in JANESVILLE, Wisconsin JOB REQUIREMENTS: About your new company: For the past 50 years, family owned and operated Prent Corporation has been...
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2 days ago
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Medline Industries, Inc.
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Mundelein, IL
IT Help Desk, Employee Support (Finance) HELP DESK ANALYST - (Systems Support for Medline employees) Medline Industries located in North Suburban Mundelein, IL is seeking a driven, creative and hard-working...
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2 days ago
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JAC Products
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Grand Rapids, OH
Requirements and Qualifications: Operating System and application knowledge of: MS Windows desktop and server environments; Veeam, Hyper-V, Symantec antivirus, Windows 10, MS Office Technical knowledge...
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2 days ago
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JAC Products
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Wauseon, OH
Requirements and Qualifications: Operating System and application knowledge of: MS Windows desktop and server environments; Veeam, Hyper-V, Symantec antivirus, Windows 10, MS Office Technical knowledge...
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2 days ago
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JAC Products
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Malinta, OH
Requirements and Qualifications: Operating System and application knowledge of: MS Windows desktop and server environments; Veeam, Hyper-V, Symantec antivirus, Windows 10, MS Office Technical knowledge...
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2 days ago
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This is the average annual salary for Help Desk Analyst jobs in Ashburn, VA as reported by the BLS.
Required or preferred licenses and certifications for Help Desk Analyst positions.
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