Help Desk Analyst Jobs

Identify and help solve technology problems. Helpdesk analysts— also called computer or technical support specialists— may either provide individualized user assistance or troubleshoot and maintain whole computer networks. Those responsible for issues affecting the larger system investigate problems such as network glitches to determine and implement solutions. They also perform regular software upkeep and test existing systems in order to minimize the number of issues that occur.

Other helpdesk analysts provide personalized technology support to internal and/or external customers. Though some may make site visits, these analysts more often work exclusively through email or telephone communication. They pay close attention to the customer’s description of the issue and ask follow-up questions to guide their diagnoses. Communication skills are particularly important for this career, as analysts must also successfully walk users through resolution processes.

Search Help Desk Analyst Jobs

1-15 of 11,460 Jobs
HeplerBroom - Edwardsville, IL
Job Description HeplerBroom LLC is seeking a Help Desk analyst to help support our litigation teams. This position is located in our Edwardsville, IL office....
2 days ago
Wipro Limited - Irving, TX
IT Help Desk Clerk : JC# 1232378 1 year contract on W2 with benefits Salary - Upto 62,000 ( depends on experience) Location : Irving,TX Provide first line support services via the service desk...
2 days ago
CRG - Winston Salem, NC
IT Help desk support 1 year+ contract possible right to hire for an IT Help desk specialist. Candidates must have 1-4 years IT help desk experience....
2 days ago
SAIC - Denver, CO
system and internet browser issues Support desktops, laptops, mobile devices, printers, scanners and other hardware Support wired and wireless network connections Support network infrastructure issues...
2 days ago
Marriott International - Bethesda, MD
JOB SUMMARY As a member of the Help Desk Support organization, the analyst provides first level hotel operations, functional, and some technical troubleshooting support for Marriott business and property...
2 days ago
ReqRoute, Inc. - Phoenix, AZ
Resolve technical problems with Local Area Networks (LAN) Install computer peripherals for users. Follow up with customers to ensure issue has been resolved....
2 days ago
Integration Innovation, Inc. - Huntsville, AL
Familiarity and expertise in various operating systems (Windows 10, MacOS.) Familiarity and expertise in mobile devices (Apple iOS, Android, etc.)...
2 days ago
University of Denver - Denver, CO
Support at the Help Center may include in-person, over the phone, email/web, and remote support during business, evening hours, and/or weekends....
2 days ago
Testa search partners - Madison, WI
Our Madison WI client is seeking a long-term contract Help Desk professional that provides help desk support over the phone and using remote support tools, focusing on first call resolution....
1 day ago
Department of Legislative Services - Annapolis, MD
Qualifications: Bachelor's Degree from an accredited college or university in Computer Information Technology, Computer Science, Management Information Systems or other information technology related...
1 day ago
MetroStar Systems - Washington, DC
systems, including the ability to learn new software applications quickly You have a minimum of a Bachelors Degree You have an active Interim Secret security clearance Well REALLY love you if....
1 day ago
Xerox - Round Rock, TX
Xerox (NYSE: XRX) makes every day work better. We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage...
1 day ago
Ilitch - Detroit, MI
Job Description Job Summary: First level of Help Desk support responsible for providing troubleshooting assistance and support related to specific software and peripherals in support of the Caesar Vision...
2 days ago
Conn's, Inc. - The Woodlands, TX
Microsoft Certification (MCSA/MOS) and Network+ Certification preferred Experience with Enterprise mobile devices, tablet operating systems and devices such as iPhone/iOS and Android preferred Experience...
1 day ago
The Hertz Corporation - Estero, FL
Proficient with computer hardware repair and can troubleshoot/resolve software and operating system issues....
1 day ago

Help Desk Analyst Online Courses and Training Opportunities

A/B Testing for Business Analysts
About this Course

The A/B Testing course provides students with the foundational knowledge to design and analyze A/B tests to create business insights and support decision making. You will...

Data Analytics Bootcamp: Become a Data Analyst. Job Guaranteed.
Learn both technical and business thinking skills, and get career support to get hired.

Structured to fit into your life, guaranteed to get you a job. Learn at your own pace with 1-on-1...

Help! I just Found Out My Client Hasn’t Paid their Payroll Taxes. Now What?

Help! I Just Found Out My Client Hasn’t Paid Their Payroll Taxes. Now What?

Deep breath. Learn about the IRS field collection agent’s role and responsibilities in the collection process...

Title Synonyms

Users interested in this job title also searched for the following job title

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Top Hiring Companies

Top hiring companies for Help Desk Analyst positions

Help Desk Analyst Related Career Advice Articles

5 IT Jobs to Help You Get Started in the Technology Industry

Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.

Switching to a Career in Technology

As the hot field nationwide, technology is drawing in new people from all stages in their careers. If you’re interested in breaking into the industry, this simple four-step guide is for you.