Help Desk Analyst Jobs
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Taft Stettinius & Hollister LLP
- West Palm Beach, FL
- 1 day ago
- Taft Stettinius & Hollister LLP
- West Palm Beach, FL
- 1 day ago
Taft is seeking an IT Service Analyst to join our team in our West Palm Beach office. We are seeking an IT Service Analyst for our West Palm Beach office. This role provides Level 1 “White Glove”...
- Advanced Technology Services
- Augusta, GA
- 6 days ago
- Advanced Technology Services
- Augusta, GA
- 6 days ago
Principal Duties/Responsibilities: · Repairs entry-level equipment at component level. · Works to improve technical skills through on-the-job technical training, technical projects and...
- TicketManager
- Calabasas, CA
- 9 days ago
- TicketManager
- Calabasas, CA
- 9 days ago
Live events are fun. Concerts, sporting events, festivals….we make lifelong memories enjoying live events with friends and family. Companies spend over $600 billion each year taking clients and...
NESD Help Desk Agent II - $24/hr - Bossier City
- Bossier City, LA
- 45+ days ago
- Bossier City, LA
- 45+ days ago
Desk Support, IT Service Desk, Troubleshooting Certifications: None Experience: 2 + years of related experience US Citizenship Required: Yes Job Description: We are GDIT....
Enterprise IT Support Officer (EITSO) - Location Support Center (LSC)
- Tysons, VA
- 6 days ago
- Tysons, VA
- 6 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Location Support Center (LSC) to join our team in Tysons, VA. In this role, you will provide...
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Installer (Switch Technician / VIST) to join our team in Herndon, VA. In this role, you will support...
Enterprise IT Support Officer - Location Support Center
- Herndon, VA
- 12 days ago
- Herndon, VA
- 12 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Location Support Center (LSC) to join our team in Herndon, VA. In this role, you will provide...
Enterprise IT Support Officer (EITSO) Equipment & Video Installation Technician
- Herndon, VA
- 14 days ago
- Herndon, VA
- 14 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment & Video Installation Technician to join our team in Herndon, VA. In this role, you serve on...
Enterprise IT Support Officer Equipment and Telephony Installer
- Herndon, VA
- 12 days ago
- Herndon, VA
- 12 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment and Telephony Installer to join our team in Herndon, VA. In this role, you support a...
System Mobile Device Support (Android, iPhone) Application Security Permissions Salesforce, Google Apps, Bankway Browser, Active Directory preferred Certificates, Licenses, and Registrations: None...
- Annapolis Junction, MD
- 60+ days ago
- Annapolis Junction, MD
- 60+ days ago
We are looking for someone who provides 24x7 Help Desk Support as defined by first response/Tier 1/Level 1 support....
Provides phone and help-desk support for local and off-site users. Maintains current knowledge of relevant technology as assigned. Participates in special projects as required....
Information Technology Support Specialist (TS/SCI w Poly)
- Annapolis Junction, MD
- 8 days ago
- Annapolis Junction, MD
- 8 days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None...
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None...
- Annapolis Junction, MD
- 60+ days ago
- Annapolis Junction, MD
- 60+ days ago
We are looking for someone who provides 24x7 Help Desk Support as defined by first response/Tier 1/Level 1 support....
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs Nationwide
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- WAN Design / Implementation
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- DNS
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Troubleshooting
- Implementation
- Military Background
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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