Help Desk Analyst Jobs

Identify and help solve technology problems. Helpdesk analysts— also called computer or technical support specialists— may either provide individualized user assistance or troubleshoot and maintain whole computer networks. Those responsible for issues affecting the larger system investigate problems such as network glitches to determine and implement solutions. They also perform regular software upkeep and test existing systems in order to minimize the number of issues that occur.

Other helpdesk analysts provide personalized technology support to internal and/or external customers. Though some may make site visits, these analysts more often work exclusively through email or telephone communication. They pay close attention to the customer’s description of the issue and ask follow-up questions to guide their diagnoses. Communication skills are particularly important for this career, as analysts must also successfully walk users through resolution processes.

Search Help Desk Analyst Jobs

1-15 of 12,093 Jobs
Willis Towers Watson - Manila, AR
The CompanyWillis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis...
2 days ago
Kforce - Bellevue, WA
Kforce has a client in search of a L2 Technical Support Analyst in Bellevue, Washington (WA).Summary:The Retail Support Team provides exceptional technical and functional support with a commitment...
2 days ago
BTAS, Inc. - San Antonio, TX
BTAS Job Posting Job Title: Clearance Requirement: Service Desk-Help Desk Support Secret Work Location: Position Type / Standard Work Hours: Randolph AFB, San Antonio, TX Full-time / 40 hours...
2 days ago
Hudson Valley Federal Credit Union - Poughkeepsie, NY
Consistently named one of the Best Companies to work for in New York, Hudson Valley Federal Credit Union is a community chartered financial institution serving members in the Dutchess, Orange,...
2 days ago
Calnet - Oklahoma City, OK
Founded in 1989, CALNET, Inc. is a privately held company in the Technology, Intelligence Analysis, and Language Services consulting arena. Headquartered in Reston, VA and with a branch office in...
2 days ago
Robert Half Technology - Phoenix, AZ
Looking for a Help-Desk/Technical support individual CALL CENTER ENVIROMENT Contract to hire, Pays $18-$22 per hour depending on experience Needs to be strong with: -Active directory -Exchange...
2 days ago
Federated Investors - Warrendale, PA
Since 1955, millions of investors in the United States and around the globe have relied on Federated Investors, Inc. (NYSE: FII) for world-class investment management. Federated has grown to...
2 days ago
Nesco Resource - Madison, IL
Job Description Job Title: Help Desk Support Specialist Position Type: Full-time Location: Madison, IL Hours: 3rd shift (11PM - 7AM) Job Responsibilities of the Help Desk Support Associate: Taking...
2 days ago
Kelly IT Resources - Orlando, FL
Help Desk IT Technical Support Representative Analyst Kelly IT Resources - Orlando, FL Kelly Services is seeking Technical Support Analysts to service incoming calls and provide IT solutions for...
2 days ago
Central Business Solutions - Newark, CA
Position Role/Tile: Application Support Analyst Location: Boston, MA . Description: 8-10 yrs overall experience. .NET Web Apps, MVC, WCF, Web APIs Experience on ECMs like SiteCore, if SiteFinity...
2 days ago
KBRwyle - Lexington Park, MD
This Full time position is with the Information Technology department at KBRWyle. The successful candidate will be a Level 1 Call Center Technician as part of the IT Service Desk Team. The primary...
2 days ago
System One - Windsor Mill, MD
Help Desk Specialist Windsor Mill, MD US Citizens only Major Duties and Responsibilities: Provide triage of inbound requests; Customer facing point of contact to IT Support; Create tickets in the...
2 days ago
UMass Memorial Health Care - Worcester, MA
Position at UMass Memorial Health Care Requisition #: 172852 Title: Break/fix Mac Analyst, End User Computing Department: Information Services Location: UMass Memorial Medical Center 67 Millbrook...
2 days ago
Ignis & Devorat - Provo, UT
In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the...
1 day ago
Aetna - Tampa, FL
Req ID: 46324BR We currently have an exciting opportunity at Aetna for an Application Support Analyst - BizTalk Administrator with our Meritain Health team. This role will be responsible for...
1 day ago

Help Desk Analyst Online Courses and Training Opportunities

IT Help Desk Professional

Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let’s see

Because when...

Front Desk Safety and Security

This course is designed to help those of us working the front desk, reception, records, campus information, night auditors, lobby staff, and volunteer service positions to understand how to...

Rails Partials and Helpers
Ruby on Rails has a number of features to help split up your templates in to more manageable chunks. In this course we'll learn how to use two of those features: partials and helpers.

Title Synonyms

Users interested in this job title also searched for the following job title

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Salary for Help Desk Analyst jobs nationwide

**Data source: Bureau of Labor Statistics

Top Hiring Companies

Top hiring companies for Help Desk Analyst positions

Help Desk Analyst Related Career Advice Articles

Switching to a Career in Technology

As the hot field nationwide, technology is drawing in new people from all stages in their careers. If you’re interested in breaking into the industry, this simple four-step guide is for you.