Identify and help solve technology problems. Helpdesk analysts— also called computer or technical support specialists— may either provide individualized user assistance or troubleshoot and maintain whole computer networks. Those responsible for issues affecting the larger system investigate problems such as network glitches to determine and implement solutions. They also perform regular software upkeep and test existing systems in order to minimize the number of issues that occur.
Other helpdesk analysts provide personalized technology support to internal and/or external customers. Though some may make site visits, these analysts more often work exclusively through email or telephone communication. They pay close attention to the customer’s description of the issue and ask follow-up questions to guide their diagnoses. Communication skills are particularly important for this career, as analysts must also successfully walk users through resolution processes.
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Randstad Technologies
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New York, NY
owledge of, and ability to use, a corporate HelpDesk ticketing system. Knowledge of Microsoft Operating Systems, specifically Windows NT, 2000, XP & 7 Excellent oral and written skills to interface with...
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2 days ago
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Las Vegas, NV
abase, proprietary applications, Active Directory, PC hardware and Software, Windows 7, and 10 operating systems, Microsoft Office, and Office 365. Will work with a team on IT asset management, IT inven...
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2 days ago
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Robert Half Corporate
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Norfolk, VA
Robert Half Technology is currently seeking a Help Desk technician here in Norfolk, VA. Send resumes directly to ... Technology doesn't change the world. People do. As a technology staffing firm,...
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2 days ago
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CSRA Inc.
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Bossier City, LA
and becoming a CSRA employee.) Desired Only: Experience working with company products and operating systems Experience with solving computer-related problems DoD 8570 compliance or information assura...
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2 days ago
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First Choice Dental
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Madison, WI
The Help Desk Analyst will maintain and monitor end-user workstations and productivity on local area network. Perform a variety of maintenance, software installation, end-user support and training ...
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2 days ago
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Mesquite Gaming, Llc
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Mesquite, NV
accomplish goals. Perform a variety of complicated tasks. ESSENTIAL JOB FUNCTIONS: Answers Help desk support calls, opens tickets, and responds to non-emergency calls. Routes emergency calls directly...
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2 days ago
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Robert Half Corporate
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Newport News, VA
Support or IT Help-desk background. Solid knowledge of Windows 7 and Windows 8 and Windows 10 operating systems. Good working knowledge of Active Directory, Microsoft Office. Excellent customer service...
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2 days ago
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Apex Systems, Inc
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Norfolk, VA
Apex Systems is actively hiring for Service Desk Technician's in the Norfolk, Virginia area. Service Desk Technician Contract: 1 YR with possible extension Location: Norfolk, VA Job Description:...
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2 days ago
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Cushman & Wakefield
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Tempe, AZ
Job Title Application Support Analyst Job Description Summary The Application Support Analyst is responsible to manage and provide Yardi client support and technical issue resolution in a timely...
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2 days ago
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InfiCare Technologies
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Tulsa, OK
Title: Help Desk Support Location: Tulsa, OK Duration: Full Time General Responsibilities: This is an entry level role, you will be trained in specific help desk function as needed. Log, validate a...
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2 days ago
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Tableau
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Seattle, WA
What youll be doing The IT Help Desk Specialist will provide outstanding IT customer service while being the day to day contact point between employees, management, customers, partners, and...
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2 days ago
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TEKsystems, Inc.
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Irving, TX
Job Description The Service Desk Analyst has a very wide array of tasks all surrounding in-bound phone calls, emails, and web chats. This role is responsible for supporting end users in a 24x7...
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2 days ago
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Advanced Online
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Coppell, TX
pressure and a tight schedule Strong documentation skills Knowledge of Microsoft SQL Server, Windows Server 2008-2016, IIS Web Server, HTML Strong technical documentation & writing skills Ability to i...
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2 days ago
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Louisiana Economic Development
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Slidell, LA
CDIT seeks a Service Desk Specialist. Job Description: IT Service Desk specialists follow all documented processes and procedures related to call handling, call escalation, data capturing, closure...
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2 days ago
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ECS, Inc.
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Norman, OK
New Search Help Desk Support Coordinator Location: Norman, OK Req #: 4008 # of openings: 1 Job Category: Information Technology Description ECS is seeking a Helpdesk Support Coordinator to work in our...
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2 days ago
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A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs
Your...
To assist an individual seeking employment as a Help Desk manager, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...
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