Help Desk Analyst Jobs

Identify and help solve technology problems. Helpdesk analysts— also called computer or technical support specialists— may either provide individualized user assistance or troubleshoot and maintain whole computer networks. Those responsible for issues affecting the larger system investigate problems such as network glitches to determine and implement solutions. They also perform regular software upkeep and test existing systems in order to minimize the number of issues that occur.

Other helpdesk analysts provide personalized technology support to internal and/or external customers. Though some may make site visits, these analysts more often work exclusively through email or telephone communication. They pay close attention to the customer’s description of the issue and ask follow-up questions to guide their diagnoses. Communication skills are particularly important for this career, as analysts must also successfully walk users through resolution processes.

Search Help Desk Analyst Jobs

1-15 of 8,496 Jobs
Flood and Peterson - Greeley, CO
You'll be providing help desk support and more for over 100 employees at Flood and Peterson, Colorado's premier insurance broker....
2 days ago
Poet Energy - Sioux Falls, SD
Provide routine and emergency support to team members in-person, over the telephone, and/or through remote support systems. Travel to remote sites as necessary to support operations....
2 days ago
Spherion - Gainesville, GA
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install computer peripherals for users....
2 days ago
Liberty Personnel - Philadelphia, PA
Job Details: ServiceNow Help Desk Analyst My client is seeking a candidate with 2+ years experience to support their help desk/Service desk team....
2 days ago
Svb Leerink Llc - Boston, MA
Provide backup help desk support to the San Francisco, Charlotte, and New York offices Technical Skills: PC, Mac iOS, Phone (Mitel), Hoot, Blackberry Work and general mobile device management (Intune...
2 days ago
Icon Government And Public Health Solutions - Gaithersburg, MD
. - Utilize remote management software to provide support of teleworker hardware - Assist with deployments of new hardware such as computers, IP phones, network devices, wireless LAN devices, security...
2 days ago
Los Angeles, CA
... 21 hours IT51 - Help Desk Level 1 Kelly Services Los Angeles, CA 90006 Add to Favorites Share Job Apply Now **Kelly Technology** is recruiting for a **Help Desk Support Technician** with a growing...
2 days ago
Uplight, Inc. - Boston, MA
systems Track end-user requests in a service request ticket tracking system such as Zendesk, for hardware/software problems by opening cases and keeping case histories current and complete Verify with...
1 day ago
TEKsystems, Inc - Columbus, OH
Service to callers will include hardware problem diagnosis, LAN connectivity support, and comprehensive support for proprietary applications....
1 day ago
IBM Corporation - Austin, TX
Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just...
2 days ago
EDTS, LLC - Centreville, MD
The purpose of the Service Desk Technician 1 is to provide client-centered, efficient, and effective level 1 remote support to Corsica clients....
2 days ago
Nebraska Medicine - Omaha, NE
Shift: First Shift (United States of America) Help Desk Analyst - Academic Medical Center **Must temporarily be able to work remotely within Omaha area** ***Please Include both Resume and Cover Letter...
2 days ago
Kelly Services - Brooklyn Park, MN
Call Center_Helpdesk Analyst** The Call Center_Helpdesk Analyst position serves as a first point of contact for our clients Clients from the State, District and School level. This position is...
2 days ago
North Country HealthCare - Flagstaff, AZ
Windows 7& 10, Microsoft Office Suite. MS Active Directory maintenance, MS Exchange 2010. PC hardware, printers, scanners, computer peripherals, Mobile devices (iOS, Android)....
2 days ago
GOJO Industires - Akron, OH
Coaches junior help desk analysts on troubleshooting procedures, internal processes, and customer service....
1 day ago

Help Desk Analyst Online Courses and Training Opportunities

Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...

Help Desk Analyst: Tier 1 Support Specialist

The computer support industry is one of the fastest-growing fields, and there is every indication that this growth will continue. This course uniquely prepares you to work as a support...

Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this programaims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Title Synonyms

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Salary for Help Desk Analyst Jobs in Ashburn, VA

This is the average annual salary for Help Desk Analyst jobs in Ashburn, VA as reported by the BLS.


Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts offer the following education background
  • Bachelor's Degree (42.9%)
  • Master's Degree (23.5%)
  • Associate's Degree (13.8%)
  • Vocational or Certification (9.9%)
  • High School or GED (6.9%)
  • Doctorate Degree (1.7%)
  • Some College (1.0%)
  • Some High School (0.3%)

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Analysts
  • 2-4 years (36.5%)
  • Less than 1 year (25.1%)
  • 1-2 years (23.2%)
  • 4-6 years (10.7%)
  • None (3.2%)
  • 6-8 years (0.8%)
  • 10+ years (0.6%)

Top Hiring Companies

Top hiring companies for Help Desk Analyst positions

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