Identify and help solve technology problems. Helpdesk analysts— also called computer or technical support specialists— may either provide individualized user assistance or troubleshoot and maintain whole computer networks. Those responsible for issues affecting the larger system investigate problems such as network glitches to determine and implement solutions. They also perform regular software upkeep and test existing systems in order to minimize the number of issues that occur.
Other helpdesk analysts provide personalized technology support to internal and/or external customers. Though some may make site visits, these analysts more often work exclusively through email or telephone communication. They pay close attention to the customer’s description of the issue and ask follow-up questions to guide their diagnoses. Communication skills are particularly important for this career, as analysts must also successfully walk users through resolution processes.
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TalentBridge
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Charlotte, NC
Responsible for providing essential workstation support Managing inquires from 500 internal employees regarding technical issues The workstations are made up of 1/2 Mac operating systems and 1/2 Mac...
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3 days ago
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Signature HealthCARE
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Louisville, KY
As IT Help Desk Analyst, you will be responsible for maintaining and monitoring end-user workstations and productivity on local area network....
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3 days ago
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Codeworks, L.L.C.
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Madison, WI
Category : Help Desk/Service Desk Location/City : WI - Madison Job Type : Contract Description: The service to be performed includes providing Identity and Account Management (IAM). The primary...
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3 days ago
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Robert Half Technology
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Jupiter, FL
Seeking someone bright and energetic to provide technical support to onsite staff and telecommuters in the region via phone, email, remote control tool or desk-side visits. Requirements Required:...
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3 days ago
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BAI Incorporated
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Camp Pendleton, CA
BAI, Inc. is currently looking for an Enterprise Service Desk Mid to join our team. The qualified individual will: Under broad direction, oversee operations in support of the Enterprise Service...
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3 days ago
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Forsythe Technology, Inc.
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San Antonio, TX
Other Position Requirements Experience with Windows PC set up Experience troubleshooting problems with printers, desktops / laptops, Windows desktop operating systems, MS Office, VoIP phones, VPN Experience...
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3 days ago
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Downers Grove, IL
This resource will need to have excellent customer service skills and ability to communicate with non-technical users required. This is a high ticket environment where 50% of tickets are over the...
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2 days ago
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Aequor Healthcare Services, Llc.
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Malvern, PA
Siebel Help Desk Analyst We have an urgent need for a Siebel Help Desk Analyst to support a customer on a full time basis for the next 2-3 weeks. Previous Siemens experience is key....
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2 days ago
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San Diego, CA
Experience with Hardware/Software troubleshooting. Experienced in basic network troubleshooting (TCP IP). Excellent customer service/customer interaction skills....
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2 days ago
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Washington, DC
NW compensation: DOE employment type: full-time Global Development Management Consulting Firm is looking for a Help Desk Analyst to add to its busy team!...
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2 days ago
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Enterprise Information Services Incorporated
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Norfolk, VA
Help Desk Analyst NTCSS OOMA in Norfolk , Virginia The SPAWARSYSCEN ATLANTIC is responsible for supporting legacy Navy personnel and pay systems and providing support for Program Executive Office Enterprise...
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2 days ago
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University of Miami
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Miami, FL
Knowledge, Skills, and Abilities: (KSA) * Macintosh Operating system and application experience a plus. * "Team Player" attitude with excellent communication, verbal and written skills * Strong technical...
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3 days ago
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Comcast
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Everett, WA
We are currently hiring for our Help Desk / Technical Support Associates in your area. This is a fun and fast paced job. The main responsibilities will be to support our Comcast field technicians...
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2 days ago
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Insource Inc
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Madison, NJ
Help Desk Analyst Madison, NJ 3-6 months Contract, likely to go perm after the contract Pay: $20.00/hr Years Exp: 2 5 Provides first level IT support for all end-users via telephone, email or chat....
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2 days ago
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Brooksource
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Madison, NJ
IT Help Desk Analyst Madison, NJ 2-3 month contract $17/hr Shifts: 8 AM-5PM; 3 PM-Midnight As a Technical Support Specialist, you will be providing remote technical support handling incoming calls and...
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2 days ago
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English is the main language of international communication and is essential for people working in the tourist industry. This course introduces the English vocabulary necessary for working at a...
Silicon Valley, just outside San Francisco in the US, is known world-wide to inventors, entrepreneurs and investment bankers looking to make money on their technological products and investment...
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