Help Desk Analyst Jobs

Identify and help solve technology problems. Helpdesk analysts— also called computer or technical support specialists— may either provide individualized user assistance or troubleshoot and maintain whole computer networks. Those responsible for issues affecting the larger system investigate problems such as network glitches to determine and implement solutions. They also perform regular software upkeep and test existing systems in order to minimize the number of issues that occur.

Other helpdesk analysts provide personalized technology support to internal and/or external customers. Though some may make site visits, these analysts more often work exclusively through email or telephone communication. They pay close attention to the customer’s description of the issue and ask follow-up questions to guide their diagnoses. Communication skills are particularly important for this career, as analysts must also successfully walk users through resolution processes.

Search Help Desk Analyst Jobs

1-15 of 11,782 Jobs
Achievement Centers for Children - Cleveland, OH
We have an immediate Information Technology Help Desk Analyst opening....
2 days ago
Schellman - Tampa, FL
Our ideal candidate for this job (is): An Associate's or Bachelor's degree in Computer Science or a related field preferred, but relevant experience may be substituted for education 3+ years of experience...
2 days ago
Maricopa County, Arizona - Phoenix, AZ
Our Preferred Candidate has An Associate's degree in Computer Science or a related field Five (5) or more years of related experience with troubleshooting Windows 7 /10 computer peripherals Three (3...
2 days ago
Manatee County Sheriff's Office - Bradenton, FL
General Description of Duties Provides a variety of computer and network connectivity support to assist Manatee CountySheriff's Officeusers with agency supported technology, including hardware,...
2 days ago
QED National - New York, NY
Category: Customer/Technical Support Location: New York, New York QED National has an urgent need for an experienced Help Desk Technician for a 12 month contract. This role is onsite in Brooklyn,...
2 days ago
Printpack - Lithia Springs, GA
The Help Desk Representative I or II, depending on qualifications, is a first-contact, technical solutions provider serving a critical function within the Printpack's IT Technical Support team....
2 days ago
Printpack - Jackson, TN
The Help Desk Representative I or II, depending on qualifications, is a first-contact, technical solutions provider serving a critical function within the Printpack's IT Technical Support team....
2 days ago
Apex Analytix - Greensboro, NC
Required Experience: Bachelor's degree in Information Technology, Computer Science, Business, Finance, Accounting or related field Prefer candidate with experience in or exposure to Accounts Payable...
2 days ago
Caregiver Homes - Providence, RI
desk support experience Associate's degree or equivalent experience Proven App-based software troubleshooting skills (desktop and mobile device) Light coding/scripting experience Ability to communicate...
2 days ago
Augusta, GA
systems and applicationsQualificationsDesirable Skills / Experience:Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc.Interact with customers...
2 days ago
Prent Corporation - Janesville, WI
Job Information PRENT CORPORATION IT Help Desk Analyst in JANESVILLE, Wisconsin JOB REQUIREMENTS: About your new company: For the past 50 years, family owned and operated Prent Corporation has been...
2 days ago
Medline Industries, Inc. - Mundelein, IL
IT Help Desk, Employee Support (Finance) HELP DESK ANALYST - (Systems Support for Medline employees) Medline Industries located in North Suburban Mundelein, IL is seeking a driven, creative and hard-working...
2 days ago
JAC Products - Grand Rapids, OH
Requirements and Qualifications: Operating System and application knowledge of: MS Windows desktop and server environments; Veeam, Hyper-V, Symantec antivirus, Windows 10, MS Office Technical knowledge...
2 days ago
JAC Products - Wauseon, OH
Requirements and Qualifications: Operating System and application knowledge of: MS Windows desktop and server environments; Veeam, Hyper-V, Symantec antivirus, Windows 10, MS Office Technical knowledge...
2 days ago
JAC Products - Malinta, OH
Requirements and Qualifications: Operating System and application knowledge of: MS Windows desktop and server environments; Veeam, Hyper-V, Symantec antivirus, Windows 10, MS Office Technical knowledge...
2 days ago

Help Desk Analyst Online Courses and Training Opportunities

Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...

Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this programaims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

IT Help Desk for Beginners
Areyou looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that canassist you with learning the basics of what IT Help Desk technicians shouldknow?...

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Help Desk Analyst Jobs in Ashburn, VA

This is the average annual salary for Help Desk Analyst jobs in Ashburn, VA as reported by the BLS.

$51,544

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts offer the following education background
  • Bachelor's Degree (43.1%)
  • Master's Degree (23.4%)
  • Associate's Degree (13.9%)
  • Vocational or Certification (9.9%)
  • High School or GED (6.8%)
  • Doctorate Degree (1.7%)
  • Some College (1.0%)
  • Some High School (0.3%)

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Analysts
  • 2-4 years (36.5%)
  • Less than 1 year (25.1%)
  • 1-2 years (23.2%)
  • 4-6 years (10.7%)
  • None (3.2%)
  • 6-8 years (0.8%)
  • 10+ years (0.6%)

Top Hiring Companies

Top hiring companies for Help Desk Analyst positions

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