Identify and help solve technology problems. Helpdesk analysts— also called computer or technical support specialists— may either provide individualized user assistance or troubleshoot and maintain whole computer networks. Those responsible for issues affecting the larger system investigate problems such as network glitches to determine and implement solutions. They also perform regular software upkeep and test existing systems in order to minimize the number of issues that occur.
Other helpdesk analysts provide personalized technology support to internal and/or external customers. Though some may make site visits, these analysts more often work exclusively through email or telephone communication. They pay close attention to the customer’s description of the issue and ask follow-up questions to guide their diagnoses. Communication skills are particularly important for this career, as analysts must also successfully walk users through resolution processes.
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Certec Consulting Inc
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Columbia, SC
Intellectual Capitol is seeking a Technical Support resource to support an enterprise application developed by our internal development team. The role will be a Help Desk / Application Support...
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3 days ago
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Kforce Technology Staffing
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Hollywood, FL
RESPONSIBILITIES: Kforce has a client seeking a Help Desk Technician in Hollywood, Florida (FL). The Help Desk Technician responsibilities are as follows but no limited to: * Provide basic...
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3 days ago
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SOUND TRANSIT
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Seattle, WA
Workstation hardware, networking, software components, printer, and desktop peripheral operating systems. Help desk tracking systems. Principles and practices of customer service....
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3 days ago
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IBM
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Daytona Beach, FL
Bachelors Degree preferred in one of the following areas: Biomedical Engineering, Computer Science, Software Engineering, Computer Engineering or Medical Informatics About Business Unit IBM Watson Health...
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3 days ago
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PepsiCo Inc.
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Saint Paul, MN
7 by evaluating and troubleshooting issues including running in-depth diagnostics - Assign user-name, password and access right permissions for multiple proprietary applications, as well as client...
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3 days ago
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ePlus Technology Inc
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Philadelphia, PA
WE WILL ONLY CONSIDER DIRECT APPLICANTS FOR THIS ROLE: ePlus is seeking a resource to assist in the roll out of 2,500 systems (1,500 will be VDI). Our staffed resource will be responsible to work...
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3 days ago
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HCL Axon
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Pennsylvania Furnace, PA
SR Number C3I/C3I/2019/******* Designation Analyst -Help Desk Location Pennsylvania Job Description (Posting). To resolve assigned tickets in adherence to agreed SLA and quality standards of the...
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3 days ago
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IBM
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Austin, TX
Apply Now IBM IBM researches, develops, manufactures, and markets technology products ranging from mainframe computers to cognitive solutions, always with a core drive to innovate and explore new...
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3 days ago
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Kforce Technology Staffing
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Doral, FL
Systems (Windows 10, Mac OS, iOS, etc.) * Strong Active Directory, Office Applications, and Office 365 * Expert at diagnostic and problem resolution using ITIL framework * Excellent verbal communications...
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3 days ago
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Affinity Resources
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Saint Louis, MO
Job Description Client is seeking a Desktop Support Analyst to join their team in St. Louis, MO. This individual will work on-site at one of the nation's leading Group Purchasing Organizations....
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3 days ago
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AlixPartners
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New York City, NY
Additional responsibilities as identified Qualifications/Requirements: Actively enrolled in or recently completed an IT related program Interest in Microsoft applications and operating systems (Windows...
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3 days ago
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General Dynamics
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Arlington, VA
Help Desk Technical Support II (Tier 1) - Arlington, VA General Dynamics Information Technology Arlington, VA Full-Time $104,972.00 (Careerbuilder est.) What is the Careerbuilder Estimated Salary?...
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3 days ago
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Irvine, CA
Help Desk Support Advantex Professional Services Irvine, CA $58,254.00 (Careerbuilder est.) What is the Careerbuilder Estimated Salary?...
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3 days ago
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Excell
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Southlake, TX
Migration Help Desk Support Specialist (Win10 / O365) eXcell Southlake, TX Contractor $79,522.00 (Careerbuilder est.) What is the Careerbuilder Estimated Salary?...
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3 days ago
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Charlotte, NC
HELP DESK ANALYST - I Kelly IT Resources Charlotte, NC Full-Time $62,012.00 (Careerbuilder est.) What is the Careerbuilder Estimated Salary?...
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3 days ago
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The A/B Testing course provides students with the foundational knowledge to design and analyze A/B tests to create business insights and support decision making. You will...
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