Help Desk Analyst Jobs

Identify and help solve technology problems. Helpdesk analysts— also called computer or technical support specialists— may either provide individualized user assistance or troubleshoot and maintain whole computer networks. Those responsible for issues affecting the larger system investigate problems such as network glitches to determine and implement solutions. They also perform regular software upkeep and test existing systems in order to minimize the number of issues that occur.

Other helpdesk analysts provide personalized technology support to internal and/or external customers. Though some may make site visits, these analysts more often work exclusively through email or telephone communication. They pay close attention to the customer’s description of the issue and ask follow-up questions to guide their diagnoses. Communication skills are particularly important for this career, as analysts must also successfully walk users through resolution processes.

Search Help Desk Analyst Jobs

1-15 of 14,735 Jobs

Help Desk Technician

  • Port Logistics Incorporated
  • Chino, CA
  • 3 days ago

science or business related field preferred Knowledge of Microsoft Office applications (Word, Excel, Outlook, etc.)...

Help Desk Technician III Atec

  • Akima Management Services
  • Aberdeen, MD
  • 3 days ago

Experience configuring IT hardware to resolve problems and installing/configuring operating system images and specialty software on customer devices....

Help Desk Technician II Atc

  • Akima Management Services
  • Aberdeen, MD
  • 2 days ago

Experience configuring IT hardware to resolve problems and installing/configuring operating system images and specialty software on customer devices Experience with using Trouble Ticket automated software...

IT Support Analyst

  • CACI International Inc.
  • Silver Spring, MD
  • 2 days ago

IT Support Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: None Type of Travel:...

Senior Technical Support Analyst

  • Exact Sciences
  • Baltimore, MD
  • 2 days ago

systems, with emphasis on O365 application support. 4+ years of experience working with multi-factor authentication end-user administration or similar technology....

IT Help Desk Support

  • Russell Standard Corporation
  • Pittsburgh, PA
  • 2 days ago

Description Summary The IT Help Desk Support role is vital in the Russell Standard's success....

CSD Senior Service Desk Technician Fort Bragg

  • Occam Solutions Inc
  • Fort Bragg, NC
  • 2 days ago

Is an expert with industry standard desktop operating systems and office automation software suites. Must demonstrate excellent verbal and written communication skills....

Help Desk Support

  • Job Cloud Inc.
  • Franklin, WI
  • 2 days ago

Position: Help Desk Support Location: Franklin WI (Milwaukee) Type: Contract, 6+ months Start: ASAP Interview: Video Interview Details: 2-3 years of previous IT troubleshooting experience Helpdesk/Phone...

Help Desk Support Analyst, onsite 877949

  • Revel IT
  • Cambridge, MA
  • 2 days ago

Reference: 877949 Our client in the Boston, MA area has a contract need for a Help Desk Support Analyst. Onsite training for the first 3 weeks and then will transition to remote....

Help Desk Technician (Top Secret Clearance Required)

  • Zachary Piper Solutions, LLC
  • Redmond, WA
  • 3 days ago

Zachary Piper Solutions is currently seeking a Tier 1 Help Desk Technician in Redmond, WA to work on a high-profile Microsoft engagement supporting the intelligence community. DoD Top Secret...

Customer Help Desk Technician Inter University Of

  • University of Michigan
  • Ann Arbor, MI
  • 2 days ago

Customer Help Desk Tech Inter University of Michigan in Ann Arbor, MI Type: Full-Time Posted: 06/23/2022 Application Due: 07/06/2022 Category: Health and Medical Services JOB OPENING ID: 219147...

Remote Work

Service Desk/Help Desk Analyst - Sec - Active Top Secret

  • General Dynamics
  • Washington, DC
  • 2 days ago

REQ#: RQ122074 TRAVEL REQUIRED: 10-25% REQUISITION TYPE: REGULAR GDIT seeks Service Desk Technician Rock Stars! **This service desk is open 24/7/365, shift work may be required Service Desk...

Help Desk Technician I (Secret Clearance required)

  • Akima, LLC
  • Aberdeen, MD
  • 2 days ago

Experience configuring IT hardware to resolve problems and installing/configuring operating system images and specialty software on customer devices....

Application Support Analyst

  • Indianapolis, IN
  • 3 days ago

Application Support Analyst POSITION DETAILS Pinnacle Partners is assisting our client in search for an Application Support Analyst to join their team in the Indianapolis area. This successful...

Help Desk Analyst 7358C , Law - University Of

  • University Of California
  • Berkeley, CA
  • 3 days ago

Helpdesk Analyst (7358C), Berkeley Law - 35928 University of California, Berkeley in Berkeley, CA Type: Full-Time Posted: 06/25/2022 Category: IT Support and Training Helpdesk Analyst (7358C),...

Help Desk Analyst Online Courses and Training Opportunities

Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...

IT Help Desk Professional
Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Lets seeBecause when you want to...

Help Desk - Technician
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...

Title Synonyms

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Salary for Help Desk Analyst Jobs Nationwide

This is the average annual salary for Help Desk Analyst jobs in San Jose, CA as reported by the BLS.


Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts offer the following education background
  • Bachelor's Degree (43.2%)
  • Master's Degree (23.4%)
  • Associate's Degree (14.1%)
  • Vocational Degree or Certification (9.8%)
  • High School or GED (6.6%)
  • Doctorate Degree (1.7%)
  • Some College (1.0%)
  • Some High School (0.3%)

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Analysts
  • 2-4 years (36.5%)
  • Less than 1 year (25.1%)
  • 1-2 years (23.2%)
  • 4-6 years (10.7%)
  • None (3.2%)
  • 6-8 years (0.8%)
  • 10+ years (0.6%)

Top Hiring Companies

Top hiring companies for Help Desk Analyst positions

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