Identify and help solve technology problems. Helpdesk analysts— also called computer or technical support specialists— may either provide individualized user assistance or troubleshoot and maintain whole computer networks. Those responsible for issues affecting the larger system investigate problems such as network glitches to determine and implement solutions. They also perform regular software upkeep and test existing systems in order to minimize the number of issues that occur.
Other helpdesk analysts provide personalized technology support to internal and/or external customers. Though some may make site visits, these analysts more often work exclusively through email or telephone communication. They pay close attention to the customer’s description of the issue and ask follow-up questions to guide their diagnoses. Communication skills are particularly important for this career, as analysts must also successfully walk users through resolution processes.
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HeplerBroom
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Edwardsville, IL
Job Description HeplerBroom LLC is seeking a Help Desk analyst to help support our litigation teams. This position is located in our Edwardsville, IL office....
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2 days ago
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Wipro Limited
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Irving, TX
IT Help Desk Clerk : JC# 1232378 1 year contract on W2 with benefits Salary - Upto 62,000 ( depends on experience) Location : Irving,TX Provide first line support services via the service desk...
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2 days ago
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CRG
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Winston Salem, NC
IT Help desk support 1 year+ contract possible right to hire for an IT Help desk specialist. Candidates must have 1-4 years IT help desk experience....
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2 days ago
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SAIC
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Denver, CO
system and internet browser issues Support desktops, laptops, mobile devices, printers, scanners and other hardware Support wired and wireless network connections Support network infrastructure issues...
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2 days ago
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Marriott International
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Bethesda, MD
JOB SUMMARY As a member of the Help Desk Support organization, the analyst provides first level hotel operations, functional, and some technical troubleshooting support for Marriott business and property...
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2 days ago
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ReqRoute, Inc.
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Phoenix, AZ
Resolve technical problems with Local Area Networks (LAN) Install computer peripherals for users. Follow up with customers to ensure issue has been resolved....
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2 days ago
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Integration Innovation, Inc.
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Huntsville, AL
Familiarity and expertise in various operating systems (Windows 10, MacOS.) Familiarity and expertise in mobile devices (Apple iOS, Android, etc.)...
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2 days ago
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University of Denver
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Denver, CO
Support at the Help Center may include in-person, over the phone, email/web, and remote support during business, evening hours, and/or weekends....
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2 days ago
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Testa search partners
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Madison, WI
Our Madison WI client is seeking a long-term contract Help Desk professional that provides help desk support over the phone and using remote support tools, focusing on first call resolution....
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1 day ago
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Department of Legislative Services
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Annapolis, MD
Qualifications: Bachelor's Degree from an accredited college or university in Computer Information Technology, Computer Science, Management Information Systems or other information technology related...
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1 day ago
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MetroStar Systems
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Washington, DC
systems, including the ability to learn new software applications quickly You have a minimum of a Bachelors Degree You have an active Interim Secret security clearance Well REALLY love you if....
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1 day ago
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Xerox
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Round Rock, TX
Xerox (NYSE: XRX) makes every day work better. We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage...
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1 day ago
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Ilitch
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Detroit, MI
Job Description Job Summary: First level of Help Desk support responsible for providing troubleshooting assistance and support related to specific software and peripherals in support of the Caesar Vision...
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2 days ago
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Conn's, Inc.
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The Woodlands, TX
Microsoft Certification (MCSA/MOS) and Network+ Certification preferred Experience with Enterprise mobile devices, tablet operating systems and devices such as iPhone/iOS and Android preferred Experience...
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1 day ago
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The Hertz Corporation
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Estero, FL
Proficient with computer hardware repair and can troubleshoot/resolve software and operating system issues....
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1 day ago
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