Help Desk Analyst Jobs

Identify and help solve technology problems. Helpdesk analysts— also called computer or technical support specialists— may either provide individualized user assistance or troubleshoot and maintain whole computer networks. Those responsible for issues affecting the larger system investigate problems such as network glitches to determine and implement solutions. They also perform regular software upkeep and test existing systems in order to minimize the number of issues that occur.

Other helpdesk analysts provide personalized technology support to internal and/or external customers. Though some may make site visits, these analysts more often work exclusively through email or telephone communication. They pay close attention to the customer’s description of the issue and ask follow-up questions to guide their diagnoses. Communication skills are particularly important for this career, as analysts must also successfully walk users through resolution processes.

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1-15 of 9,927 Results
Vancouver, WA
compensation: Competitive employment type: full-time QR Code Link to This Post Job description The Application Support Analyst is first level technical resource for BBSI's time and attendance...
2 days ago
DWR - Stamford, CT
assist with the support and maintenance of a wide array of systems with a primary focus on help desk support and general end user system troubleshooting. Job Responsibilities: On site software installs...
2 days ago
General Dynamics IT - Fort Meade, MD
d support. 6. Participates in the administration of e-mail systems. 7. Provides phone and help-desk support for local and off-site users. 8. Provides guidance and work leadership to less-experienced...
3 days ago
Agile - Atlanta, GA
Senior Audio Visual Help Desk Specialist (Cisco WebEx) Skills: Cisco WebEx, Audio Visual, Cisco Camera's, Help Desk Summary: We are seeking a Senior Audio Visual Help Desk Specialist (Cisco WebEx)...
3 days ago
TEKsystems, Inc - Chandler, AZ
The centralized Help Desk that supports the 280,000 end users, and 300,000 devices is in need of a professional that is fluent in French. This is an opportunity supporting non domestic end users....
2 days ago
Laredo, TX
simultaneous tasks * Technical knowledge and understanding of PC hardware * Experience with MS Operating Systems (Windows XP & Windows 7) * Experience with MS Office Suite * Excellent Oral and Written commu...
3 days ago
Crystal Clear Technologies, Inc - Washington, DC
resolves 15,000 tickets monthly through the Remedy 9.1 service management software. The IT Help Desk supports a 10,000 user community within the Department of Homeland Security (DHS). Duties and Respo...
2 days ago
Marlborough, MA
Do you have client servicing experience? Do you have experience with Our client is the leading provider of investor communications and technology-driven solutions for wealth...
2 days ago
San Francisco, CA
375 Beale Street compensation: DOE employment type: full-time QR Code Link to This Post We're looking for a collegial professional to join us as a Help Desk Coordinator. For this entry-level...
2 days ago
GDIT - Montgomery, AL
ing and support. 6. Assists in the administration of e-mail systems. 7. Provides phone and help-desk support for local and off-site users. 8. Maintains current knowledge of relevant technologies as assig...
3 days ago
Fastenal - Jessup, PA
Distribution Center Help Desk Part-Time Position Available Monday - Friday 1PM-6PM, Max 25 hours/week 1225 Mid Valley Dr., Jessup, PA 18434 The Fastenal Company would like to invite ambitious,...
3 days ago
CSRA - Annapolis Junction, MD
Help Desk Technical Support Requisition ID: 160079D Job Category: Customer Services Job Type: Regular Primary Location: USA-MD: MARYLAND-ANNAPOLIS JUNCTION Schedule: Full-time Remote Work...
3 days ago
Fastenal - Winona, MN
IT Support Analyst Part-Time Position Available working flexible hours between Monday - Friday 7am and 6pm 2001 THEURER BLVD, Winona, MN 55987 The Fastenal Company would like to invite ambitious,...
3 days ago
Cornerstone OnDemand Inc. - Santa Monica, CA
his role you will... Configure client systems Help maintain inventory of corporate systems Help desk support (phone, email, ticketing system) Work with vendors to support corporate systems Support HR...
3 days ago - El Segundo, CA
Help Desk SpecialistCategory Information TechnologyOverview: The Help Desk Specialist is a role that combines customer service with technical understanding. This position is integral to the...
2 days ago

Help Desk Analyst Online Courses and Training Opportunities

Data Visualization for Data Analysts
As a data analyst, you probably already know how to build visualizations and use tools like Excel and Illustrator. This course challenges you to go beyond the data, beyond the software, and start...

IT Service Desk: Customer Service Fundamentals
Put the "help" in help desk and the "support" in support specialist by implementing proven techniques that both resolve issues and increase customer satisfaction. In this course, join Fancy Mills...

Insights from a Business Analyst
Explore the career of business analysis, in this interview-style course with experienced analyst Haydn Thomas. Learn how business analysis fits in with project and change management and how...

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Salary for Help Desk Analyst jobs nationwide

**Data source: Bureau of Labor Statistics

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