Help Desk Analyst Jobs

Identify and help solve technology problems. Helpdesk analysts— also called computer or technical support specialists— may either provide individualized user assistance or troubleshoot and maintain whole computer networks. Those responsible for issues affecting the larger system investigate problems such as network glitches to determine and implement solutions. They also perform regular software upkeep and test existing systems in order to minimize the number of issues that occur.

Other helpdesk analysts provide personalized technology support to internal and/or external customers. Though some may make site visits, these analysts more often work exclusively through email or telephone communication. They pay close attention to the customer’s description of the issue and ask follow-up questions to guide their diagnoses. Communication skills are particularly important for this career, as analysts must also successfully walk users through resolution processes.

Search Help Desk Analyst Jobs

1-15 of 8,632 Jobs
Chaska, MN
11205026 Job Location: How to Apply: To see employer contact information, log in or register. Job Title: Help Desk Technician lvl1 Work Type: Work Days: Work Vary: No, Shift: First (Day), Hours...
2 days ago
SAIC - Oak Ridge, TN
NEW! Service Desk Agent (IT Service Desk Support Specialist I) SAIC, Oak Ridge, TN 10 hours ago Apply Now Create Alert Save ToggleDropdown Email Create Alert Save ToggleDropdown Email --> Apply...
2 days ago
Torrid - City of Industry, CA
WHAT YOU NEED: 3+ years IT Service Desk experience Microsoft Windows Desktop, Windows Server, Office/M365, and Active Directory Apple Mac, MacBook, and MacOS IOS and Android Mobile Device experience...
2 days ago
Amerisave Mortgage - Scottsdale, AZ
AmeriSave Mortgage Corporation is searching for an IT Help Desk professional to join our IT team and provide internal tier 1 technical and procedural assistance. The ideal candidate is someone who...
2 days ago
KeyStaff, Inc - Tamarac, FL
OVERVIEW Provide Technical/Customer assistance to users regarding use of the software configuration and/or hardware issues. Act as first level of technical support for clients and always portray a...
2 days ago
Kelly Services - Tampa, FL
Located in East Tampa. This is an overnight shift. Troubleshoots technical computing problems and provides end-user support and problem ticket resolution for internal users. Handles end-user...
2 days ago
Central Lakes College Brainerd - Brainerd, MN
Knowledge, Skills and Abilities -Passion for technology and desire to help user of technology -Knowledge and experience working with and troubleshooting Microsoft Operating Systems, Microsoft Office...
2 days ago
San Diego, CA
Level 1 IT Support Desk Volt San Diego, CA Full-Time Apply Now Create Job Alert. Get similar jobs sent to your email Save Job Details Company Overview Typical projects/duties: more project...
2 days ago
Astadia Inc - Jacksonville, FL
Astadia has built its reputation over the last three decades by providing the most innovative solutions in the area of Managed Services and Legacy Mainframe Modernization. Our solutions focus on...
2 days ago
Dental Care Alliance Llc - Sarasota, FL
growth companies on Florida's Gulf Coast, is currently hiring an IT Help Desk Support - Tier II....
2 days ago
Robert Half - Gardena, CA
Job Requirements Top Skills: Imaging and Deploying Laptops Windows environment 3 years hands on experience Preferred Skills : Maraki Switches Windows Server Troubleshooting Experience BS Degree ***For...
2 days ago
General Dynamics Information Technology - Shaw AFB, SC
Will receive trouble requests via walk-ups, calls, or through email and enter requests into a trouble ticket tracking system Must possess strong troubleshooting skills for Microsoft Operating systems...
3 days ago
The Bay Family of Companies - Green Bay, WI
In this role, you will provide maintenance of the mostly virtualized computer desktop environment by resolving problems, installing hardware and software solutions, and supporting our end users...
3 days ago
Abacus Service Operation - Hartford, CT
Help Desk Analyst for a sizable laptop deployment over a period of two months....
2 days ago
SC Fuels - Orange, CA
Server experience is a plus) Good knowledge of LAN/WAN networks, TCP/IP protocols, Cabling, Wireless, VPN, and Network technologies....
2 days ago

Help Desk Analyst Online Courses and Training Opportunities

Help Desk Analyst: Tier 1 Support Specialist

Help Desk Analyst: Tier 1 Support Specialist


Become a Marketing Analyst

In this program, you’ll learn foundational data skills, gain an in-depth understanding of Google Analytics and marketing analytics. You’ll learn to analyze data and...


IBM Cybersecurity Analyst
A growing number of exciting, well-paying jobs in today's security industry do not require a college degree. This 8-course Professional Certificate will give you the technical skills to become...

Title Synonyms

Users interested in this job title also searched for the following job title

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Help Desk Analyst Related Career Advice Articles

5 IT Jobs to Help You Get Started in the Technology Industry

Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.


Switching to a Career in Technology

As the hot field nationwide, technology is drawing in new people from all stages in their careers. If you’re interested in breaking into the industry, this simple four-step guide is for you.