Identify and help solve technology problems. Helpdesk analysts— also called computer or technical support specialists— may either provide individualized user assistance or troubleshoot and maintain whole computer networks. Those responsible for issues affecting the larger system investigate problems such as network glitches to determine and implement solutions. They also perform regular software upkeep and test existing systems in order to minimize the number of issues that occur.
Other helpdesk analysts provide personalized technology support to internal and/or external customers. Though some may make site visits, these analysts more often work exclusively through email or telephone communication. They pay close attention to the customer’s description of the issue and ask follow-up questions to guide their diagnoses. Communication skills are particularly important for this career, as analysts must also successfully walk users through resolution processes.
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Symbioun Technologies, Inc
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Whitehouse Station, NJ
§ Help Desk Core Competencies § Escalation and Performance § Basic knowledge of business application system architecture § Global Terminal Server § Microsoft Suite § Mainframe Access Issues (for...
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3 days ago
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Tierpoint, Llc
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Bellevue, NE
Job Information TierPoint, LLC Help Desk Support Engineer in Bellevue, Nebraska The Help Desk Support Engineer is responsible for providing a quality customer experience to all HDS and Internal customers...
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3 days ago
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Saalex Solutions
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Corona, CA
Server 2012, Windows 2008 R2, Client/Server, HyperV, Active Directory, Network backup and disaster recovery, LAN, WAN, Networking, Information Security, Monitoring Tools Management / Maintenance of...
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3 days ago
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Collabera
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Lake Mary, FL
Job Details: Job Title: Customer Service Representative (Work from home) Job Location: Lake Mary, FL 32746 Shift hours: Shift Timings: Any 8 hours in a day in a week---Working day5 Working - Day a...
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3 days ago
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Baptist Health
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Jacksonville, FL
systems Considerable knowledge of and experience supporting Microsoft Office products including Access, PowerPoint, Word, Excel, and Outlook (Microsoft Exchange Office Productivity Applications Experience...
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3 days ago
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CRG
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Mooresville, NC
Strong IT help desk experience desired supporting Windows 7/10 operating systems, installing new software/hardware on wireless devices Basic Knowledge of Unix/AIX Servers highly desired SQL Executing...
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3 days ago
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The Huffington Post
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Framingham, MA
Level I - Minimum Answer direct and escalated support incidents and provide remote support by troubleshooting and resolving hardware, software, printer, connections, phone and messaging systems issues...
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3 days ago
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Apex Systems
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Winston Salem, NC
Help Desk Location : Winston-Salem, NC **SEVERAL POSITIONS WITH VARYING SHIFTS...REFER A FRIEND/COLLEAGUE!** CLIENT IS HIRING NOW and in need of additional support resources to help with the...
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3 days ago
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IDC Technologies
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Pueblo, CO
Job Title: Help Desk Specialist Location: Pueblo, CO Duration : Contract Job Summary The Helpdesk Support Specialist is responsible for Tier I and Tier II levels of help desk support in a three-tiered...
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3 days ago
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Leidos
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Reston, VA
Handles problems that the first-tier of help desk support is unable to resolve....
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3 days ago
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Syntagma Group
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Washington, DC
Help Desk Analyst Syntagma Group Washington, DC Full-Time 0 Apply Now Create Job Alert....
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3 days ago
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integrityjobs.com
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Solon, OH
Technical Support Associate / Help Desk / Electro-mechanical Technician - Solon, Ohio - JOB 19-00538 Salary Range: $40 - $45k Permanent Position with Benefits. Only U.S. Citizens or persons with a...
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3 days ago
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Immedion, LLC
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Spartanburg, SC
/WAN, network infrastructure concepts, and the OSI model A degree or completed coursework in the fields of Cyber Security, Information Technology Computer science or closely related field....
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2 days ago
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Mitchell Martin Inc
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Whitehouse Station, NJ
Our client, one of the world’s largest publicly traded property and casualty insurer, is seeking a Helpdesk Analyst-1 Location: Whitehouse Station, NJ Position Type: Contract Major Roles and...
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2 days ago
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Inserso
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Chandler, AZ
Proficient with Windows 10 operating system....
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2 days ago
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