Help Desk Analyst Jobs

Identify and help solve technology problems. Helpdesk analysts— also called computer or technical support specialists— may either provide individualized user assistance or troubleshoot and maintain whole computer networks. Those responsible for issues affecting the larger system investigate problems such as network glitches to determine and implement solutions. They also perform regular software upkeep and test existing systems in order to minimize the number of issues that occur.

Other helpdesk analysts provide personalized technology support to internal and/or external customers. Though some may make site visits, these analysts more often work exclusively through email or telephone communication. They pay close attention to the customer’s description of the issue and ask follow-up questions to guide their diagnoses. Communication skills are particularly important for this career, as analysts must also successfully walk users through resolution processes.

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1-15 of 9,455 Results
AOL - Chantilly, VA
ing and support. 6. Assists in the administration of e-mail systems. 7. Provides phone and help-desk support for local and off-site users. 8. Maintains current knowledge of relevant technologies as assig...
19 hours ago
AOL - Chantilly, VA
d support. 6. Participates in the administration of e-mail systems. 7. Provides phone and help-desk support for local and off-site users. 8. Provides guidance and work leadership to less-experienced...
19 hours ago
Robert Half - Trenton, NJ
A prestigious organization located in Trenton, New Jersey is in need of a Desktop Support Specialist! The Desktop Support Specialist will be responsible for supporting the technical needs of...
1 day ago
Amer Technology, Inc - Dallas, TX
Help Desk Analyst Dallas TXSix Months?? Service performance and availability monitoring? Active Directory account creation? Data backup and? Desktop software installs? Emergency notifications and escala...
1 day ago
ClearBridge Technology Group - Waltham, MA
Our client, a technology company located in Waltham, MA, is in need of a Help Desk Technician for a 5 month contract, with potential for extension. This Help Desk Technician will be supporting a...
1 day ago
OrbITpeople - Dallas, TX
Help Desk- Only local to TEXAS Dallas, TX - Contracted Hi , We have an URGENT opening for a Help Desk our direct client in Dallas,TX. ONLY LOCAL TO TEXAS PLEASE. Kindly share some strong profiles...
20 hours ago
Paramount Software Solutions, Inc - Atlanta, GA
Direct Client Requirement Please provide LOCALS resumes or who can come for F2F interview. Rate: $25/hr TITLE: Help Desk - System Admin Location: Atlanta, GA Duration: 6-12+ Months Job...
20 hours ago
Cygnus Professionals - Harrisburg, PA
possibility of extension, do you understand?----- Job Description: Help Desk Analyst 3 (HDA3) - 5 plus years field experience The Help Desk Analyst provides Helpdesk Level 2 Support by performing the skills...
21 hours ago
Spectrum - Charlotte, NC
Windows 10, and Mac OSX, and mobile devices using Apple iOS, Android, and Windows Mobile operating systems PC, laptop, and printer hardware maintenance, troubleshooting and repair Responds to ques...
1 day ago
Modis - Coppell, TX
This company offers an opportunity to convert full time with an excellent benefits package. Once converted full time there is room for career growth and the opportunity to change verticals and...
20 hours ago
Modis - Coppell, TX
HELP DESK TECHNICIAN III JOB IN COPPELL, TEXAS A top multinational IT Service Provider is looking to fill a Help Desk Technician III Job at their Coppell, Texas location....
20 hours ago
Belcan - Albuquerque, NM
A Service Desk Analyst job in Albuquerque, NM is currently available at Kemtah, a Belcan company. This job is a Full-time TEMPORARY position. This Temporary Opportunity could last 90+ days. It may...
21 hours ago
Elegant Enterprise Wide Solutions - Washington, DC
Experience: Help Desk Support, User Support, Networking and Infrastructure, Computer Systems Analysis and Design, Computer Hardware and Software, Business and Management Information Systems practices...
21 hours ago
Advanced Technology Solutions, Inc. - Harrisburg, PA
Engagement Type: Contract Short Description: Help Desk Analyst 3 (HDA3) - 5 plus years field experience Complete Description: The Help Desk Analyst provides Helpdesk Level 2 Support by performing the...
21 hours ago
BenchMark Physical Therapy - Birmingham, AL
The Help Desk Associate will provide technical problem resolution to internal customers by evaluating technical problems and fixing the problem or forwarding complex problems to senior level...
1 day ago

Help Desk Analyst Online Courses and Training Opportunities

Data Visualization for Data Analysts
As a data analyst, you probably already know how to build visualizations and use tools like Excel and Illustrator. This course challenges you to go beyond the data, beyond the software, and start...

IT Service Desk: Customer Service Fundamentals
Put the "help" in help desk and the "support" in support specialist by implementing proven techniques that both resolve issues and increase customer satisfaction. In this course, join Fancy Mills...

Insights from a Business Analyst
Explore the career of business analysis, in this interview-style course with experienced analyst Haydn Thomas. Learn how business analysis fits in with project and change management and how...

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**Data source: Bureau of Labor Statistics

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Switching to a Career in Technology

As the hot field nationwide, technology is drawing in new people from all stages in their careers. If you’re interested in breaking into the industry, this simple four-step guide is for you.