Help Desk Analyst Jobs

Identify and help solve technology problems. Helpdesk analysts— also called computer or technical support specialists— may either provide individualized user assistance or troubleshoot and maintain whole computer networks. Those responsible for issues affecting the larger system investigate problems such as network glitches to determine and implement solutions. They also perform regular software upkeep and test existing systems in order to minimize the number of issues that occur.

Other helpdesk analysts provide personalized technology support to internal and/or external customers. Though some may make site visits, these analysts more often work exclusively through email or telephone communication. They pay close attention to the customer’s description of the issue and ask follow-up questions to guide their diagnoses. Communication skills are particularly important for this career, as analysts must also successfully walk users through resolution processes.

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1-15 of 8,865 Jobs
Lenexa, KS
Recommended skills Spanish Language Microsoft Dynamics Ax Mobility Active Directory Operating Systems Android (Operating System)...
2 days ago
Madison, AL
They shall stay informed of all changes to the operating systems or software programs that affect clients....
2 days ago
General Dynamics - Little Rock, AR
Responsibilities for this Position Location: USA AR Little Rock Full Part/Time: Full time Job Req: RQ75574 Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level...
2 days ago
Washington, DC
Required 1 1-5 yrs. maintaining personal computers, systems and printers Required 1 1-5 yrs installing and troubleshooting computer operating systems and software Required 1 Bachelor’s degree in IT...
2 days ago
General Dynamics - Bossier City, LA
If you enjoy computer science and are motivated to help others, you will find this role to be both challenging and rewarding....
2 days ago
Fourans - Trenton, NJ
Duties/Responsibilities: Help Desk Support Provide superior customer service and technical support at Helpdesk to every computer user in all program areas (Central and Field sites) on Network....
2 days ago
PeopleNTech - Arlington, VA
Job: Technical Support Specialist- Help Desk Location: Remote applicants considered Work hours per week: 40 Estimated Start Date: ASAP Estimated Duration: 6 months+ Position responsibilities...
2 days ago
Desk analyst(s) to respond to portal, phone, email submitted Incident and Request tickets for its Technical Services Center (TSC)....
2 days ago
Georgia Institute of Technology - Atlanta, GA
Job Duty 8 - Perform other duties as assigned Required Qualifications Educational Requirements Bachelor's Degree in computer science, information systems, or related field, or equivalent combination...
2 days ago
Chromalox - Nashville, TN
Oversees software installations and patching/upgrades to operating systems and layered software packages. Maintains hardware and software inventory documentation....
2 days ago
Fox Sports - Los Angeles, CA
FOX Sports is seeking a Graphics Help Desk (Freelance) to join their team in Los Angeles, CA. This position will provide technical support and distribute graphic elements to FS1 and FOX Sports...
2 days ago
Thermo Fisher - Millersburg, PA
Configures desktops, laptops, Operating Systems, mobile devices, printers, and IoT devices, providing them with standard software, full network connectivity and user configurations and preferences....
2 days ago
Deerfield Beach, FL
Kforce has a client seeking a Lead Application support Analyst/PM in Deerfield Beach, FL. Very strong communication Writing Interpreting skills Catalogue - documentation - open tickets -...
2 days ago
Robert Half - Buena Park, CA
At least 1-2 years of troubleshooting desktop and network issues, TCP/IP, DHCP, DNS, VPN, and Citrix desktop configuration for Windows 7 and 10 Ability to provide Helpdesk (phone) support, with an added...
2 days ago
Banner Health - Mesa, AZ
Primary City/State: Mesa, Arizona Department Name: Consumer Care-Corp Work Shift: Day Job Category: Information Technology Those who have joined the Banner mission come from all walks of life,...
2 days ago

Help Desk Analyst Online Courses and Training Opportunities

Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...

Perfect Help Desk
In this course I will teach you the 50 most common issues you will handle as an IT help desk or support specialist, along with how to solve each. This also includes Windows 10 repair, recovery and...

IT Help Desk for Beginners
Areyou looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that canassist you with learning the basics of what IT Help Desk technicians shouldknow?...

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Salary for Help Desk Analyst Jobs in Ashburn, VA

This is the average annual salary for Help Desk Analyst jobs in Ashburn, VA as reported by the BLS.


Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts offer the following education background
  • Bachelor's Degree (43.0%)
  • Master's Degree (23.5%)
  • Associate's Degree (13.9%)
  • Vocational or Certification (9.9%)
  • High School or GED (6.8%)
  • Doctorate Degree (1.7%)
  • Some College (1.0%)
  • Some High School (0.3%)

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Analysts
  • 2-4 years (36.5%)
  • Less than 1 year (25.1%)
  • 1-2 years (23.2%)
  • 4-6 years (10.7%)
  • None (3.2%)
  • 6-8 years (0.8%)
  • 10+ years (0.6%)

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