Identify and help solve technology problems. Helpdesk analysts— also called computer or technical support specialists— may either provide individualized user assistance or troubleshoot and maintain whole computer networks. Those responsible for issues affecting the larger system investigate problems such as network glitches to determine and implement solutions. They also perform regular software upkeep and test existing systems in order to minimize the number of issues that occur.
Other helpdesk analysts provide personalized technology support to internal and/or external customers. Though some may make site visits, these analysts more often work exclusively through email or telephone communication. They pay close attention to the customer’s description of the issue and ask follow-up questions to guide their diagnoses. Communication skills are particularly important for this career, as analysts must also successfully walk users through resolution processes.
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TEKsystems, Inc
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Plymouth, MN
Top 3 Skills: 3-6 months on a helpdesk or experience working in a call center environment High School Diploma/GED required, Technical Degree preferred Experience in MS Office Suite and experience...
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1 day ago
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Fountain Group
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Oklahoma City, OK
Help Desk Technician The Fountain Group Oklahoma City, OK Job Description Hello, My name is Josue, and I am a Recruiter with The Fountain Group. We are a national staffing firm and are currently...
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1 day ago
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Tysons Corner, VA
Job Information Robert Half International Help Desk Analyst in Tysons Corner , Virginia Description Our client in Northern Virginia is looking to bring on a new Help Desk Analyst!...
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1 day ago
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Energy Transfer Partners, L.P.
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Dallas, TX
Summary: This position is part of the Sunoco Retail Technical Help Desk. The Technical Help Desk provides Point of Sale support for all Sunoco Retail locations and their partners. Support is...
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1 day ago
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Epiq Systems, Inc.
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Phoenix, AZ
It's fun to work at a company where people truly believe in what they are doing! Job Description: Help Desk Representative is responsible for fielding calls that escalate beyond contact center...
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1 day ago
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New York, NY
Candidates must have 3-5 years of experience supporting Windows operating systems such as Windows 7/10. Candidates must have at least 1 year of experience supporting Citrix or VPN connections....
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1 day ago
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Jacksonville, FL
Help Desk tier 1 Robert Half Technology Jacksonville Seasonal/Temp DOE Apply Now Job Details Company Overview Ref ID: 01...54 Classification: Help Desk tier 1 Compensation: DOE Robert Half is...
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1 day ago
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Vetsource
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Portland, OR
Preferred Experience: VOIP Experience (Mitel 3300) Experience supporting telecommunications for a call center Virtual Machine (VMWare) Windows Server Programming languages (JQL, SQL, etc.)...
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1 day ago
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Visa
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New York, NY
Windows 10, MS Office 365 suite, OSX (current release and prior release), IOS, Android * Networking connectivity knowledge and troubleshooting * Installation, configuration, and support of local and LAN...
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1 day ago
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Advanced Technology Solutions, Inc.
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Des Moines, IA
The Help Desk Support will perform all roles of a Help Desk and Desktop Support team member. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop....
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22 hours ago
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CornerStone Staffing
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Arlington, TX
CornerStone Staffing in Grand Prairie/Arlington is currently recruiting for the following position, are you a problem solver? Are you computer savvy? We have partnered with a great company in the...
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1 day ago
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Robert Half Technology
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Nashville, TN
Do you have the ability to communicate complex technical information to non-technical users in an understandable and concise format? You may be a good fit for Robert Half Technology's Desktop...
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1 day ago
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Irving, TX
Job Description * Basic Hardware troubleshooting * Understanding of both wired and wireless networks * Local and network printing * Ability to troubleshoot Windows 7 related issues * Cisco VPN Client...
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1 day ago
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Marga Consulting
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Raleigh, NC
Application Support Analyst - FIX protocol, trading, UNIX/Linux Marga Consulting , Raleigh, NC 3 hours ago Apply Now Create Alert ToggleDropdown Email Rated Rate Not Interested in this job Not...
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1 day ago
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Menlo Park, CA
System) Troubleshooting (Problem Solving) Location About the company Salary Details Based on Job Title, Location and Skills $25 Below Avg....
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1 day ago
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