Identify and help solve technology problems. Helpdesk analysts— also called computer or technical support specialists— may either provide individualized user assistance or troubleshoot and maintain whole computer networks. Those responsible for issues affecting the larger system investigate problems such as network glitches to determine and implement solutions. They also perform regular software upkeep and test existing systems in order to minimize the number of issues that occur.
Other helpdesk analysts provide personalized technology support to internal and/or external customers. Though some may make site visits, these analysts more often work exclusively through email or telephone communication. They pay close attention to the customer’s description of the issue and ask follow-up questions to guide their diagnoses. Communication skills are particularly important for this career, as analysts must also successfully walk users through resolution processes.
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Apex Systems, Inc.
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Westwood, MA
Apex has an opportunity for a Service Desk Technician role in the Westwood, MA area. This is a 1+ year position and the pay rate is flexible depending on experience. Here are the details: For...
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2 days ago
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Taurean
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San Antonio, TX
The contractor shall be able to use the latest versions of the following: Microsoft Operating Systems; Microsoft Office; Microsoft SharePoint; .NET; MS SQL Server; MS active Directory Administration...
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2 days ago
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Carlow University
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Pittsburgh, PA
Applications Support Analyst Division:Division of Information Technology Department:Enterprise Applications Reporting to:Director of Enterprise Applications TheApplications Support Analysthas...
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2 days ago
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Texas Parks and Wildlife Department
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Austin, TX
Provides basic technical assistance in the administration of agency standard Windows operating systems, applications software and networking environments and may be asked to perform other related duties...
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2 days ago
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Aspire Health Partners
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Orlando, FL
Job Requirements Position qualifications: Ability to receive and maintain a(n) Level II Background clearance Acceptable Motor Vehicle Registration drivers license record in accordance with the underwriting...
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2 days ago
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Salient Federal Solutions
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San Antonio, TX
Minimum 5 years working experience in a help desk support or other IT support capacity Experience working with ITSM system such as Remedy Ability to work well with customers and provide great customer...
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2 days ago
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Fox (Film, TV & Sports)
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Greenwich, CT
Operating system installation and configuration: Linux; experience with CentOS is a plus. Apple macOS . Windows 7 and 10; Windows Server 2012 and 2016 experience is a plus....
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2 days ago
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North Country HealthCare
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Flagstaff, AZ
GENERAL DESCRIPTION Customer service oriented person provides Tier 1 IT Help Desk responsibilities, including but not limited to: end user support and training; software, hardware,...
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2 days ago
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Connecticut Transit
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Stamford, CT
Job Description The role of the application support analyst includes implementing systems, support, administration and maintenance of already existing systems. This role includes troubleshooting...
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2 days ago
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Teleperformance
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Salt Lake City, UT
Job Description Subsidiary: Teleperformance USA Location Salt Lake City, UT Department Information Technology Position Title Help Desk Specialist Report To Lead Incident Analyst Job Summary...
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2 days ago
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Headfarmer LLC
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Tempe, AZ
to remote branch internet outage Provide support for VoIP network Preparing and shipping new hire equipment Troubleshoot Operating System issues Deploy and troubleshoot VPN accounts Help Desk Analyst...
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2 days ago
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Dell
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Draper, UT
Enterprise Technical Support, Senior Analyst** **Competitive salary** **Draper, UT** Dell provides the technology that transforms the way we all work and live. But we are more than a technology...
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2 days ago
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Neotecra, Inc.
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Northbridge, MA
Help Desk Analyst ? Location:? Whitinsville, MA ? Duration: 3+ Months (Temp. to Perm Position) ?...
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2 days ago
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ArcBest
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Fort Smith, AR
ArcBest is a logistics company with creative problem solvers who deliver integrated solutions for complex supply chain challenges. ArcBest Technologies is an ArcBest company that develops and...
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1 day ago
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BNY Mellon
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New York, NY
Carry out final stage testing and vendor version upgrades Qualifications Desirable attributes: Bachelor's degree in computer science or a related discipline, or equivalent work experience required,...
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1 day ago
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