Help Desk Analyst Jobs
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Why join us? Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger...
- Volktek Systems Inc
- Buffalo Grove, IL
- 14 hours ago
- Volktek Systems Inc
- Buffalo Grove, IL
- 14 hours ago
About Us *** This is an IN-PERSON only position. Candidates who cannot come into the office will NOT be considered. *** Volktek Systems Inc., the U.S. arm of Volktek Corporation (Taiwan), is a...
- TicketManager
- Calabasas, CA
- 11 days ago
- TicketManager
- Calabasas, CA
- 11 days ago
Patterns desirable Experience with MySQL or similar relational databases An understanding of JavaScript fundamentals including DOM manipulation Experience with AWS, GCP, or Azure Creative and efficient...
Help Desk Technician Intern Part-time
- ForTec Medical
- Hudson, OH
- 13 days ago
- ForTec Medical
- Hudson, OH
- 13 days ago
Experience and knowledge of Microsoft Operating Systems (Windows 10, 11) Experience and knowledge of mobile phone Operating Systems (Android, iOS) Excited to work in a team-oriented, collaborative environment...
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Enterprise IT Support Officer - Dedicated IT Support Officer
- McLean, VA
- 20 hours ago
- McLean, VA
- 20 hours ago
MANTECH seeks a motivated, career-oriented, and customer-focused Enterprise IT Officer Dedicated IT Support Officer to join our team in McLean, VA. In this role, you will provide Tier 02 support...
MANTECH seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Video Installer to join our team in McLean, VA. In this role, serve on a team of IT support...
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Dedicated Support to join our team in McLean, VA. In this role, you will deliver concierge-level IT...
Enterprise IT Support Officer (EITSO) - Phone Tech
- Chantilly, VA
- 5 days ago
- Chantilly, VA
- 5 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officers (EITSO) Phone Tech to join our team in Chantilly, VA. In this role you are responsible for the installation,...
Enterprise IT Support Officer - Equipment and Network Installer
- Chantilly, VA
- 6 days ago
- Chantilly, VA
- 6 days ago
MANTECH seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment & Network Installer to join our team in Chantilly, VA. In this role, serve on a team of IT...
Enterprise IT Support Officer Equipment and Telephony Installer
- Herndon, VA
- 8 days ago
- Herndon, VA
- 8 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment and Telephony Installer to join our team in Herndon, VA. In this role, you support a...
Enterprise IT Support Officer (EITSO) - Video Installer
- McLean, VA
- 22 days ago
- McLean, VA
- 22 days ago
MANTECH seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Video Installer to join our team in McLean, VA. In this role, serve on a team of IT support...
Enterprise IT Support Officer - Location Support Center
- Chantilly, VA
- 45+ days ago
- Chantilly, VA
- 45+ days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Location Support Center (LSC) to join our team in Chantilly, VA. In this role, you will provide...
IT Help Desk Analyst 1 (evening shift) - HYBRID (3 days per week onsite)
- Livonia, MI
- 5 days ago
- Livonia, MI
- 5 days ago
Employment Type: Full time Shift: Description: At least 3 days per week on-site required, in either Livonia, Michigan, or New Town Square, Pennsylvania. NOTE: The majority of this work will be in...
IT Help Desk Analyst 1 (day shift) - HYBRID (3 days per week onsite)
- Livonia, MI
- 1 day ago
- Livonia, MI
- 1 day ago
Employment Type: Full time Shift: Description: At least 3 days per week on-site required, in either Livonia, Michigan, or New Town Square, Pennsylvania. NOTE: The majority of this work will be in...
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs Nationwide
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- Virus Removal
- Hardware Support
- Software Installation
- Technical Troubleshooting
- Operating Systems
- VPN
- IT Service Management
- Windows Server
- Remote Support
- DHCP
- Windows OS
- Windows 7
- Application Support
- DNS
- TCP/IP
- Service Now PaaS
- Windows 10
- Mobile Device Management
- Cisco
- MacOS
- Network Administration
- Help Desk Support
- IT Support
- Linux
- ServiceNow
- ITIL
- Mac Skills
- Apple iOS
- Installation
- Resolution
- Customer Support
- General Repair
- Information Technology
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Engineering
- Technical Support
- Networking
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Documentation
- Interpersonal Skills
- Collaboration
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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