Help Desk Analyst Jobs

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 4,548 Jobs
MillerKnoll

CET Support Analyst

Why join us? Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger...

TicketManager

Software Support Engineer

Patterns desirable Experience with MySQL or similar relational databases An understanding of JavaScript fundamentals including DOM manipulation Experience with AWS, GCP, or Azure Creative and efficient...

ForTec Medical

Help Desk Technician Intern Part-time

Experience and knowledge of Microsoft Operating Systems (Windows 10, 11) Experience and knowledge of mobile phone Operating Systems (Android, iOS) Excited to work in a team-oriented, collaborative environment...

SCITLS Client Services Support Specialist

  • Offutt AFB, NE
  • 6 days ago
  • Offutt AFB, NE
  • 6 days ago

We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....

Enterprise IT Support Officer - Dedicated IT Support Officer

  • McLean, VA
  • 20 hours ago
  • McLean, VA
  • 20 hours ago

MANTECH seeks a motivated, career-oriented, and customer-focused Enterprise IT Officer Dedicated IT Support Officer to join our team in McLean, VA. In this role, you will provide Tier 02 support...

Enterprise IT Support Officer - Video Installer

  • McLean, VA
  • 22 days ago
  • McLean, VA
  • 22 days ago

MANTECH seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Video Installer to join our team in McLean, VA. In this role, serve on a team of IT support...

Enterprise IT Support Officer - Dedicated Support

  • McLean, VA
  • 4 days ago
  • McLean, VA
  • 4 days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Dedicated Support to join our team in McLean, VA. In this role, you will deliver concierge-level IT...

Enterprise IT Support Officer (EITSO) - Phone Tech

  • Chantilly, VA
  • 5 days ago
  • Chantilly, VA
  • 5 days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officers (EITSO) Phone Tech to join our team in Chantilly, VA. In this role you are responsible for the installation,...

Enterprise IT Support Officer - Equipment and Network Installer

  • Chantilly, VA
  • 6 days ago
  • Chantilly, VA
  • 6 days ago

MANTECH seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment & Network Installer to join our team in Chantilly, VA. In this role, serve on a team of IT...

Enterprise IT Support Officer Equipment and Telephony Installer

  • Herndon, VA
  • 8 days ago
  • Herndon, VA
  • 8 days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment and Telephony Installer to join our team in Herndon, VA. In this role, you support a...

Enterprise IT Support Officer (EITSO) - Video Installer

  • McLean, VA
  • 22 days ago
  • McLean, VA
  • 22 days ago

MANTECH seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Video Installer to join our team in McLean, VA. In this role, serve on a team of IT support...

Enterprise IT Support Officer - Location Support Center

  • Chantilly, VA
  • 45+ days ago
  • Chantilly, VA
  • 45+ days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Location Support Center (LSC) to join our team in Chantilly, VA. In this role, you will provide...

Employment Type: Full time Shift: Description: At least 3 days per week on-site required, in either Livonia, Michigan, or New Town Square, Pennsylvania. NOTE: The majority of this work will be in...

Employment Type: Full time Shift: Description: At least 3 days per week on-site required, in either Livonia, Michigan, or New Town Square, Pennsylvania. NOTE: The majority of this work will be in...

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...
IT Help Desk for Beginners
Are you looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that can assist you with learning the basics of what IT Help Desk technicians should...
IT Help Desk Professional
Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let's see Because when you want...

Title Synonyms

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Salary for Help Desk Analyst Jobs Nationwide

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.



Highest Education Level

Help Desk Analysts offer the following education background
Bachelor's Degree
43.8%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Analysts
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%



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