Help Desk Analyst Jobs

Identify and help solve technology problems. Helpdesk analysts— also called computer or technical support specialists— may either provide individualized user assistance or troubleshoot and maintain whole computer networks. Those responsible for issues affecting the larger system investigate problems such as network glitches to determine and implement solutions. They also perform regular software upkeep and test existing systems in order to minimize the number of issues that occur.

Other helpdesk analysts provide personalized technology support to internal and/or external customers. Though some may make site visits, these analysts more often work exclusively through email or telephone communication. They pay close attention to the customer’s description of the issue and ask follow-up questions to guide their diagnoses. Communication skills are particularly important for this career, as analysts must also successfully walk users through resolution processes.

Search Help Desk Analyst Jobs

1-15 of 8,265 Jobs
TSR Consulting Services, Inc. - Raleigh, NC
Education/Experience: You have bachelor's degree in Computer Science/Engineering You must have 6+ years of experience with production support in Banking/other domains Experience in UNIX & Windows environment...
2 days ago
DataStaff, Inc. - Durham, NC
The position will also support the hardware, operating systems, and applications running on the laptops and desktops....
2 days ago
Kratos Defense and Security - Fort Walton Beach, FL
Working knowledge of Server and PC operating systems - such as Windows 2008 and 2012, Windows 7 and 10....
2 days ago
Gemini Consulting Services - San Jose, CA
The ideal candidate: Has Bachelor / Master of Science in Computer Science, engineering, Biostats or Pharmacy Degree, etc....
2 days ago
C&L Group - Johnstown, PA
Knowledge of desktop Operating Systems W2K, XP, 7, 8. Mac OS X a plus. Knowledge of PC Hardware and Function; VPN; Active Directory; Remote Desktop Management; Smartphone's....
1 day ago
Reliance Steel and Aluminum Co. - Cypress, CA
Application Process: To be considered for this position, the candidate must submit their resume to ... and specify the title and requisition number for which they are applying in the subject line...
2 days ago
SAIC Corporation - Reston, VA
Description SAIC is seeking a Help Desk Technician resource to support a 24x7 data center and its users at a customer site in Princeton, NJ. The candidate will help manage the operation of the...
2 days ago
University of Wisconsin Madison - Madison, WI
Thorough understanding of operating systems, especially Mac OS X and Windows, office productivity suites, and web browsers is required....
2 days ago
Gordian - Ohio, IL
Purpose of Position: We're looking for 2 temporary IT help desk reps to work evenings to support our POS software. We have 1,700 franchise owners who will need to convert their computers to our...
2 days ago
Lifetouch National School Studios Inc. - Eden Prairie, MN
Science or equivalent Windows and MAC experience preferred...
2 days ago
Pyramid Consulting, Inc. - Nashville, TN
Job Title : Billing Applications Support Analyst Location: Nashville, TN 37214 Description: Telecommunications Billing - Billing Ops - Metranet Billing with some knowledge of Integrations...
2 days ago
TEKsystems, Inc - Destin, FL
Basic knowledge of a variety of software, hardware, and operating systems Investigate computing operational errors to determine cause and refer problems with possible solutions to supervisor....
2 days ago
Charles Schwab - Phoenix, AZ
Excellent knowledge of PC/Mac computing environments including operating systems, peripherals, & navigating through software Excellent knowledge of the Internet, ISPs and common browsers such as Internet...
2 days ago
R1 RCM - Pittsburgh, PA
. • 2-3 years of strong customer and technical support experience, help desk support preferred. • Ability to safely and successfully perform essential job functions consistent with the ADA, FMLA and...
2 days ago
Amen Clinics, Inc. - Costa Mesa, CA
The Tier 3 Service Help Desk Support Tech possesses extensive knowledge of installing, configuring, and troubleshooting hardware, software, and server operating systems....
2 days ago

Help Desk Analyst Online Courses and Training Opportunities

A/B Testing for Business Analysts
About this Course

The A/B Testing course provides students with the foundational knowledge to design and analyze A/B tests to create business insights and support decision making. You will...


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Marketing is often used to influence consumer behaviour, but it can also be used to promote social good.

On this course, you’ll learn how social...


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Small business owners need the expertise of educated professionals to assist in the navigation of the myriad details surrounding the payroll entity of their business. In this course,...


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Required or preferred licenses and certifications for Help Desk Analyst positions.

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