Help Desk Analyst Jobs in Montreal, QC
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
About PFX™ We engineer leading fluid solutions that keep the world moving and we’re building a better future while we do it. As a vertically integrated global powerhouse, we operate 17...
In PersonEnd User Support Analyst (French Support)
- Mirabel, QC (21 miles from Montreal, QC)
- 8 days ago
- Mirabel, QC (21 miles from Montreal, QC)
- 8 days ago
Title: End User Support Analyst (French Support) Location: MONTREAL & MIRABEL, QUEBEC Duration: 12+ Months Salary Range: C$41 INC Introduction We are seeking a skilled and enthusiastic System...
In Person- Siemens
- Dorval, QC (9 miles from Montreal, QC)
- 16 days ago
- Dorval, QC (9 miles from Montreal, QC)
- 16 days ago
Change the future with us. We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity....
In PersonIT Help Desk Support Technician (Bilingual, Remote)
- #twiceasnice Recruiting
- Montreal, QC
- 16 days ago
- Montreal, QC
- 16 days ago
Desk Support Technician Description Our client, a long-standing IT services firm, is seeking a remote IT Help Desk Support Technician to join their 24/7 team based in Montreal, Quebec....
RemoteSenior Technical Support Specialist macOS and Windows
- Randstad
- Montreal, QC
- 26 days ago
- Montreal, QC
- 26 days ago
Join a multi-award-winning leader in the Canadian FinTech sector that is fundamentally redefining the mortgage industry through cutting-edge cloud technology. As a key member of our high-growth IT...
In PersonWe are looking for a Bilingual Help Desk Support Junior who will be responsible for treating incident and service request for customer equipment and Invoicing. 12 month contract with possibility of...
In PersonCDN Mil Analyste Support Technique/CDN Mil Technical Support Analyst
- Textron
- Mirabel, QC (21 miles from Montreal, QC)
- 30+ days ago
- Mirabel, QC (21 miles from Montreal, QC)
- 30+ days ago
*** An english description is available below *** Bell Textron Canada ltee (BTCL) est a la recherche de nouvelles personnes talentueuses pour se joindre a son equipe, qui sont enthousiastes a...
In Person- RTX
- Longueuil, QC (5 miles from Montreal, QC)
- 30+ days ago
- Longueuil, QC (5 miles from Montreal, QC)
- 30+ days ago
Date daffichag e / Date Posted: 2026-04-30 Pays / Country: Canada Emplacement / Location: CA-QC-LONGUEUIL-J01 ~ 1000 Blvd Marie-Victorin ~ J01 BLDG English will follow Titre du poste: Stage -...
In Person Internship- AutoCanada
- Laval, QC (7 miles from Montreal, QC)
- 30+ days ago
- Laval, QC (7 miles from Montreal, QC)
- 30+ days ago
Joignezvous à l’aventure! Poste : Analyste du centre de services TI II Emplacement : BMW Laval Ville : Laval, QC T é l é travail possible : Non Classification : Temps plein, sur place, poste...
In PersonIT Applications Support Analyst (Bilingual French + English)
- American Air Liquide
- Montreal, QC
- 30+ days ago
- Montreal, QC
- 30+ days ago
R10090397 IT Applications Support Analyst (Bilingual French + English) (Open) Location: Montreal, QC - Boul. Rene-Levesque O (ALC HO) - Digital & IT How will you CONTRIBUTE and GROW? We are...
In PersonHiring L1 Service Desk Agent in Montreal, Quebec
- Mirabel, QC (21 miles from Montreal, QC)
- 30+ days ago
- Mirabel, QC (21 miles from Montreal, QC)
- 30+ days ago
Strong understanding of IT infrastructure components, including operating systems, hardware, networking, and software applications. Proficiency in English and French (B2 level)....
In PersonBasic understanding of IT infrastructure components, including operating systems, hardware, networking, and software applications. Strong problem-solving and analytical skills....
In PersonSupport TI sur site / On-site IT support
- Hitachi
- Varennes, QC (12 miles from Montreal, QC)
- 45+ days ago
- Varennes, QC (12 miles from Montreal, QC)
- 45+ days ago
Location: Varennes, Quebec, Canada Job ID: R0121880 Date Posted: 2026-04-14 Company Name: HITACHI ENERGY CANADA INC. Profession (Job Category): IT, Telecom & Internet Job Schedule: Full time...
In PersonSpecialiste de support a distance - Services Digitaux / Digital Services Remote Support Specialist
- Trane Technologies
- Laval, QC (7 miles from Montreal, QC)
- 90+ days ago
- Laval, QC (7 miles from Montreal, QC)
- 90+ days ago
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet...
RemoteHelp Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Montreal, QC
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Montreal, QC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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