Hiring L1 Service Desk Agent in Montreal, Quebec

As a System Administrator specializing in IT infrastructure, you will play a crucial role in maintaining and optimizing our IT systems. This position requires a proactive individual who can ensure seamless operations, troubleshoot complex issues, and support users across the organization. Your expertise will be vital in enhancing our technology environment and ensuring high levels of performance and security.

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Strong understanding of IT infrastructure components, including operating systems, hardware, networking, and software applications.
• Proficiency in English and French (B2 level).
• Excellent problem-solving and analytical skills.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.

• Experience with system administration tools and practices.
• Familiarity with cloud services and virtualization technologies.
• Certifications such as CompTIA Network+, Microsoft Certified: Azure Administrator, or similar.

• Manage and maintain IT infrastructure, ensuring optimal performance and security.
• Diagnose and resolve complex technical issues related to hardware, software, and network infrastructure.
• Collaborate with technical teams to implement system upgrades and improvements.
• Document system configurations, procedures, and troubleshooting guides.
• Assist in the development and implementation of IT policies and best practices.