Help Desk Analyst Jobs in Quebec
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Trading Production Support Engineer - Elite FinTech - $80,000-$130,000 CAD + Bonus
- Montreal, QC
- 3 days ago
- Montreal, QC
- 3 days ago
Job title: Trading Production Support Engineer Client: Elite FinTech Salary: $80,000-$130,000 CAD + Bonus + Excellent Benefits Location: Montreal / Hybrid Skills: Linux, Python, SQL, Front Office...
Title: Senior Managed Services Technical Support (Cyber Security Analyst) Department: Managed Services Revision Date: 3/11/2024 Location: Gatineau, QC Level: S3 Company Overview Comtech...
Ingenieur soutien technique d'apres-marche / MRO Shop Support Engineer
- Longueuil, QC
- 10 days ago
- Longueuil, QC
- 10 days ago
Date daffichag e / Date Posted: 2025-02-20 Pays / Country: Canada Emplacement / Location: LOC13060 7007 Chemin De La Savane,Saint-Hubert,Quebec,J3Y 8Y9,Canada Titre du poste: Ingenieur de support...
We are seeking a talented individual to join our IT Support team at Marsh as a Senior Analyst - IT Support. This role will be based in Montreal office. This role has a requirement of working...
Application Support Analyst (With SWIFT and Cash Management transaction) Duration:- 12+ Months Contract (With Possibility of extension) Location:- Montreal QC (Hybrid) Working hours are from...
TypeContract12Mouths+ Onsite7450 Mile End Street, Montreal(H2R 2Z6) PayC$:60/h+ About the Role: We are looking for an IT Support Engineer to provide advanced technical assistance and ensure the...
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Quebec
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Quebec offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Systems Center Configuration Manager
- Remote Desktop Protocol
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- BMC Remedy
- IT Service Management
- Remote Support
- Application Support
- Windows 10
- DNS
- TCP/IP
- Windows OS
- Windows 7
- MacOS
- Mobile Device Management
- Incident Management
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Linux
- Mac Skills
- Customer Support
- Microsoft Active Directory
- Resolution
- Information Technology
- Installation
- Problem Resolution
- Engineering
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Affirmative Action
- Microsoft Windows
- Troubleshooting
- Implementation
- Military Background
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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