Help Desk Analyst Jobs in Harrisburg, PA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Sr. Product Support Engineer (Contact Center Experience, Cloud Systems)
- York, PA (16 miles from Harrisburg, PA)
- 3 hours ago
- York, PA (16 miles from Harrisburg, PA)
- 3 hours ago
Job Title: Sr. Product Support Engineer (Contact Center Experience, Cloud Systems) Job Description We're Concentrix. A new breed of tech company - Human-centered. Tech-powered....
- Elizabethtown, PA (16 miles from Harrisburg, PA)
- 1 day ago
- Elizabethtown, PA (16 miles from Harrisburg, PA)
- 1 day ago
Deploy operating system images and install/configure software on College-owned devices....
system issues....
Promptly answer help desk phone Promptly respond to help desk emails Escalate issues to senior staff members by assigning ServiceNow incidents to the appropriate technical resource Perform agency...
The Help Desk Analyst is doing call center work....
system issues....
- Mechanicsburg, PA (7 miles from Harrisburg, PA)
- 3 days ago
- Mechanicsburg, PA (7 miles from Harrisburg, PA)
- 3 days ago
Overview AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test &...
Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study.....
Showcasing your knowledge of popular operating systems and applications, you'll make technology hiccups disappear with ease....
Join our team and live the Ollie-tude! : (Ollie’s Core Values) BE A TEAM PLAYER- Associates are expected to be supportive and work together. BE CARING- How do I treat others with courtesy,...
Associate Digital Systems Support Specialist
- Hershey, PA (13 miles from Harrisburg, PA)
- 5 days ago
- Hershey, PA (13 miles from Harrisburg, PA)
- 5 days ago
systems (PC and server) Understanding of virtual machine concepts Understanding of network communications Some knowledge of program languages and database concepts #M1 Ref: #706-IT York...
As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the efficiency of multiple SAP ERP systems...
As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the efficiency of multiple SAP ERP systems...
Associate Digital Systems Support Specialist- West Hershey Plant
- Hershey, PA (13 miles from Harrisburg, PA)
- 6 days ago
- Hershey, PA (13 miles from Harrisburg, PA)
- 6 days ago
systems (PC and server) Understanding of virtual machine concepts Understanding of network communications Some knowledge of program languages and database concepts The Hershey Company is an Equal Opportunity...
Level 2 Desktop Support Technician
- Mechanicsburg, PA (7 miles from Harrisburg, PA)
- 6 days ago
- Mechanicsburg, PA (7 miles from Harrisburg, PA)
- 6 days ago
A large utility company is seeking an experienced Desktop Support Technician to join their team onsite 5 days a week in Mechanicsburg, PA. This candidate will be responsible for taking care of...
Demographic Data for Harrisburg, PA
Moving to Harrisburg, PA? Find some basic demographic data about Harrisburg, PA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Harrisburg, PA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Harrisburg, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »