Help Desk Analyst Jobs in Pennsylvania
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Desktop Support Technician Location: Pittsburgh PA 15212 (Onsite) Experience: 3+ years Contract: 6-12+ Months Requirement: 3-5+ years experience in desktop hardware and operating systems. 3-5+ years...
Team Leadership & Coordination Lead and coordinate service delivery teams (internal and external). Provide guidance, coaching, and support to team members. Foster a culture of continuous...
Biomedical Equipment Support Specialist (Biomedical Info Systems)
- Pittsburgh, PA
- 10 hours ago
- Pittsburgh, PA
- 10 hours ago
Facilitates operating system updates, upgrades, and virus protection....
UPMC is hiring an Associate Help Desk Support Analyst to support their Help Desk Support IT department. If you have excellent customer service and adaptability skills, APPLY NOW!...
Remote WorkDesk-side software support utilizing Windows Operating Systems....
Date Posted: 08/27/2025 Hiring Organization: Rose International Position Number: 487696 Industry: Biotech Job Title: Design Support Engineer Job Location: Indianola, PA, USA, 15051 Work Model:...
Experience or knowledge with the Windows Operating System (Server and client) for administration and debugging....
The engineer designs, implements and defines roll-out processes for end user computing devices including hardware, software and operating systems....
Responsibilities Respond to help desk-referred trouble tickets; provide for or assist in providing end user support for network software, operating system, hardware, and peripheral equipment, and troubleshoot...
Hardware Support Technician I/II - Erie Req #960 Erie, PA, USA Apply Share Job Description Posted Thursday, August 21, 2025 at 10:00 PM Overview: Barber National Institute is seeking a...
AFS Tool and Configuration Support Engineer - Collaborative Technology Liaison (Hiring Immediately)
- Philadelphia, PA
- 1 day ago
- Philadelphia, PA
- 1 day ago
Job Family:Software Development & Support (Digital)Travel Required:Up to 10%Clearance Required:NoneWhat You Will Do:The AFS Tool and Configuration Support Engineer will work closely with clients,...
Interact with asset management, network services, software systems engineering, applications development and/or printer maintenance services to restore service and/or identify and correct core problem...
Job Details Title: System Support Specialist Reports to : Director of Technology Available: Immediately Terms of Employment : Full-time, 12 month, non-exempt Description: Pennridge School District...
Position Title: Technical Support Specialist Location: Peachtree Corners, GA, Harleysville, PA, Elk Grove Village, IL Are you looking for a company that empowers talent? Here at Siemens, we take...
A leading healthcare company headquartered in King of Prussia, PA is seeking a Senior Executive IT Support Engineer to provide high-level support to executive leadership and senior staff. This...
Demographic Data for Pennsylvania
Moving to Pennsylvania? Find some basic demographic data about Pennsylvania below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Pennsylvania
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Pennsylvania offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Resolution
- General Repair
- Information Technology
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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