Help Desk Analyst Jobs in Pennsylvania
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Description Under the direction of management and more senior members of the team, the Help Desk Support Analyst - Associate will provide day to day support remotely by telephone and chat, for the UPMC...
Installation: Install hardware, software, operating systems and office applications including: Unpacking new equipment and installing and removing options in PCs Installing and configuring software...
IT Help Desk / Support Specialist - Collegeville, PA
- Collegeville, PA
- 12 hours ago
- Collegeville, PA
- 12 hours ago
Overview GCG is currently seeking an IT Support Specialist to join our team within our Collegeville, PA office! As an integral member of our IT Support team, you will leverage technical know-how...
Entertainment Technology Assistant Employer Bucknell University Location Pennsylvania, United States Salary Salary Not specified Date posted Apr 24, 2025 View more categories Job Details Company...
IT Help Desk Analyst 1 (day shift) - HYBRID (2 days per week onsite)
- Newtown Square, PA
- 18 hours ago
- Newtown Square, PA
- 18 hours ago
Skip to main content Saved jobs(0) - IT Help Desk Analyst 1 (day shift) - HYBRID (2 days per week onsite) This job is available in 2 locations See all Category Business Administration Job Id 00585434...
Deploy operating system images and install/configure software on College-owned devices....
Job Description Distribution Center Help Desk 1225 Mid Valley Dr, Jessup, PA 18434 PA100 Distribution Center Part-time Shift(s): MON TUE WED THU 2:00pm - 6:00pm FRI 1:00pm - 5:00pm Up to 28...
HELP DESK ANALYST Location: Youngwood, PA JOB DESCRIPTION: Job Opening: Help Desk Analyst Salary: $50,000 - $55,000 We're seeking a skilled IT Systems & Network Administrator to lead the planning, implementation...
. - Intermediate proficiency in infrastructure support, including:- Standard desktop tools and utilities - Server operating systems and management tools - IT networks and voice services - IT security...
Information technology Support Specialist CONSOL Energy, 275 Technology Drive Suite 101, Canonsburg, Pennsylvania, United States of America Req #29 Sunday, April 27, 2025 Privacy Policy - Core...
Overview/ Job Responsibilities Sev1Tech is looking for a Field Support Technician. The selected candidate will perform tactical radio field support and be independently responsible for...
system issues....
Promptly answer help desk phone Promptly respond to help desk emails Escalate issues to senior staff members by assigning ServiceNow incidents to the appropriate technical resource Perform agency...
The Help Desk Analyst is doing call center work....
system issues....
Demographic Data for Pennsylvania
Moving to Pennsylvania? Find some basic demographic data about Pennsylvania below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Pennsylvania
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Pennsylvania offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- DNS
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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