Help Desk Analyst Jobs in Pennsylvania
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Our Opportunity : We are seeking a motivated and skilled IT Support Tech II to join our dynamic team at the Wilkes-Barre, PA Fulfillment Center! In this role, you will play a crucial part in...
Install, configure, and support various software applications, operating systems, and hardware devices....
. - Intermediate proficiency in infrastructure support, including:- Standard desktop tools and utilities - Server operating systems and management tools - IT networks and voice services - IT security...
systems, Microsoft 365 Applications Background in TCP/IP networking, computer hardware and peripherals Experience with Android and iOS based cell phones and tablets Understanding of basic cybersecurity...
Hamilton Lane is looking to expand our team to satisfy the needs of our growing client base. Hamilton Lane is built on collaboration, teamwork and integrity. Our employees pursue excellence and...
and Requirements Responsible for providing technical assistance to network users regarding various hardware and software applications. Troubleshoot and diagnose different technical issues, perform...
Strong understanding of computer systems, networks, and information technology Experience with Microsoft Windows operating systems Windows 7 and above and large corporate Active Directory environments...
Direct Client: Help Desk Analyst @ Dauphin County, PA Onsite Only Locals
- Dauphin, PA
- 1 day ago
- Dauphin, PA
- 1 day ago
Help Desk Analyst Dauphin County, PA Onsite Only Locals One Year Contract We are looking for candidates who can work on our W2. Candidates with previous state/govt client experience is preferred....
IT Support Coordinator Full-Time Onsite Reading, PA Were working with a fast-growing consulting company headquartered in Reading, PA that's building out their IT support team. Ready to level up...
Help Desk Analyst The Wistar Institute, 3601 Spruce Street, Philadelphia, Pennsylvania, United States of America Req #966 Wednesday, April 16, 2025 The Wistar Institute has an opening for a Help Desk...
Company Summary EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation...
Systems....
systems, settings, limitations, tweaks, and maintenance procedures Experience troubleshooting and supporting iOS, Android, and other mobile devices with a focus on InTune, Microsoft Outlook Mobile...
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
Installs, configures, and upgrades operating systems and software using standard business and administrative packages; may modify specific applications for operational departments....
Demographic Data for Pennsylvania
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Title Synonyms
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Salary for Help Desk Analyst Jobs in Pennsylvania
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Pennsylvania offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Remote Support
- Application Support
- BMC Remedy
- DNS
- IT Service Management
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Network Administration
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Resolution
- Installation
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Active Directory
- Microsoft Office 365
- Information Technology
- Customer Satisfaction
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Education Experience
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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