Help Desk Analyst Jobs in Pennsylvania
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
IT Security and Help Desk Support Specialist
- Solomons International
- Harrisburg, PA
- 9 hours ago
- Harrisburg, PA
- 9 hours ago
IT Security and Help Desk Support Specialist: The Direct Client is seeking an experienced IT Contractor with a minimum of 2 years experience performing technical work in information technology security...
In PersonWe are seeking an experienced Desktop Support for a cross-team position fulfilling critical duties within our Security and Helpdesk teams. This role balances everyday technical support with active...
In PersonIT Security Help Desk Analyst - Hybrid(2days/Week) - Long Term Contract - Harrisburg, PA - B4161B
- Technovision, Inc.
- Harrisburg, PA
- 9 hours ago
- Harrisburg, PA
- 9 hours ago
Our direct client is looking for a IT Security Help Desk Analyst for a Hybrid(2days/Week) Long Term Contract in Harrisburg, PA J0B DESCRIPTION: - Client is seeking an experienced IT Contractor with...
HybridIT Help Desk & Security Analyst - Local candidates only
- Fourans
- Harrisburg, PA
- 9 hours ago
- Harrisburg, PA
- 9 hours ago
The PA PUC is seeking an experienced IT Contractor with a minimum of 2 years experience performing technical work in information technology security and support fields. This is a cross-team...
In PersonIT Support Associate II, Ops Tech Solutions (OTS) - Fixed Field
- Amazon
- New Stanton, PA
- 9 hours ago
- New Stanton, PA
- 9 hours ago
systems support experience or equivalent experience Preferred Qualifications - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant...
In Person- Lancaster County
- Lancaster, PA
- 14 hours ago
- Lancaster, PA
- 14 hours ago
Starting Compensation: $52,894.40/Annually Find job security and stability alongside a growing community and a team that supports you. Level up your career through a large network and specialty...
In PersonSalesforce (Business Systems) Support Specialist
- West Shore Home Recruiting
- Harrisburg, PA
- 14 hours ago
- Harrisburg, PA
- 14 hours ago
Business Systems Support Specialist Location: Mechanicsburg, PA (ONSITE) Schedule: Monday-Friday, 8:00AM-5:00PM (Full-Time) Who We Are West Shore Home is a technology-driven and industry-leading...
In Person(Remote) Level 2 Support Specialist
- Harris Computer Systems
- Indiana, PA
- 19 hours ago
- Indiana, PA
- 19 hours ago
SilverBlaze, a division of Harris; is seeking a Level 2 Support Specialist who is a self-directed problem solver, is comfortable working with users at every level, and is committed to delivering...
In Person- TG Therapeutics Inc.
- Morrisville, PA
- 19 hours ago
- Morrisville, PA
- 19 hours ago
Title: IT Support Engineer II Location: Morrisville, NC (hybrid) If you are interested in the below position, please send your resume to [email protected] and REFERENCE THE POSITION TITLE within...
RemoteScope Reporting to the IT Manager, the Help Desk Associate provides front-line technical support and IT services to end users, on-site at our head office location, and remotely throughout Canada....
In PersonDesktop Support Engineer OR Field Engineer
- DCM Infotech Limited
- Philadelphia, PA
- 1 day ago
- Philadelphia, PA
- 1 day ago
Title: Desktop Support Engineer OR Field Engineer Location: Philadelphia, PA, Duration: 12+ Months Contract Job Responsibilities: Computer hardware set up, basic hardware and software...
In Person- UGI Corporation
- King of Prussia, PA
- 2 days ago
- King of Prussia, PA
- 2 days ago
Working knowledge of Windows operating system, MS Office suite (Word, Excel, PowerPoint, and Outlook). Knowledge of VoIP phone systems preferred. Knowledge of Citrix environment preferred....
In Personanalyst, it support Allentown, PA 1 DAYS AGO 22607809 Summary Allentown, PA In-Person Competitive Salary 1 Years Experience Bachelor's degree No Commission 40.00 hours per week / Day Shift /...
In PersonDesktop Technician Location: Middletown, PA 17057 Duration: 4+ Months Contract (Extension highly possible) Opportunity: Onsite Description of Duties: •Inventory and organize IT equipment...
In PersonStrong knowledge of operating systems (e.g., Windows Server, Linux, macOS) and enterprise applications. Experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN configurations....
In PersonDemographic Data for Pennsylvania
Moving to Pennsylvania? Find some basic demographic data about Pennsylvania below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Pennsylvania
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Pennsylvania offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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