Help Desk Analyst Jobs in Milford, MA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- TEKsystems
- Waltham, MA (21 miles from Milford, MA)
- 1 hour ago
- Waltham, MA (21 miles from Milford, MA)
- 1 hour ago
Proactively identify and eliminate technology friction across the enterprise before employees have to ask Design and implement workflow automations that transform how departments operate, from...
In Person Contract- Human Services Management Corporation
- Milford, MA
- 4 hours ago
- Milford, MA
- 4 hours ago
Company Description Human Services Management Corporation (HSMC) provides shared business and consulting services to both non-profit and proprietary human services agencies. These services include...
In Person- TEKsystems c/o Allegis Group
- Concord, MA (22 miles from Milford, MA)
- 10 hours ago
- Concord, MA (22 miles from Milford, MA)
- 10 hours ago
The candidate will offer support with problems that the first-tier of help desk support is unable to resolve....
In Person Contract- InfoPeople Corp
- Framingham, MA (12 miles from Milford, MA)
- 20 hours ago
- Framingham, MA (12 miles from Milford, MA)
- 20 hours ago
IT Support Lead Introduction: The IT Support Lead will be responsible for serving as the primary point of contact for all Primary Care Providers experiencing technology issues with the Ethizo EMR...
In Person- Marlborough, MA (13 miles from Milford, MA)
- 1 day ago
- Marlborough, MA (13 miles from Milford, MA)
- 1 day ago
Job Title : Desktop Support Location : Marlborough MA 01752 Duration : 12+ months Contract (with possible extension) Job Description: Experience with deskside support to build machines, install...
In Person- TEKsystems
- Needham, MA (16 miles from Milford, MA)
- 1 day ago
- Needham, MA (16 miles from Milford, MA)
- 1 day ago
Serve as the primary onsite point of contact for walk-up IT services in accordance with ticket procedures. Provide exceptional customer service while performing technical troubleshooting...
In Person Contract- Edward M. Kennedy Community Health Center, Inc.
- Framingham, MA (12 miles from Milford, MA)
- 4 days ago
- Framingham, MA (12 miles from Milford, MA)
- 4 days ago
Salary for this Position: $20.00 - $23.00/Hour All Pay Rates are subject to Experience, License or Certification and Location* Edward M. Kennedy Community Health Center is one of the largest...
In Person- MutualOne Bank
- Framingham, MA (12 miles from Milford, MA)
- 5 days ago
- Framingham, MA (12 miles from Milford, MA)
- 5 days ago
systems like Windows and macOS * An openness to learning new technologies. * Good problem-solving, analytical, and team-working skills Essential Job Functions: * Responding to tickets, emails, and...
In Person InternshipHelpdesk/ System Admin - Onsite in Norwood, MA
- PMO Partners, LLC
- Norwood, MA (16 miles from Milford, MA)
- 6 days ago
- Norwood, MA (16 miles from Milford, MA)
- 6 days ago
System (7, 10), MS Office, and TCP/IP networking Must be a team player and demonstrate a willingness to help co-workers Must demonstrate the capability of multi-tasking, analyzing, and problem solving...
In PersonTechnical Support Specialist 1
- Hologic
- Marlborough, MA (13 miles from Milford, MA)
- 8 days ago
- Marlborough, MA (13 miles from Milford, MA)
- 8 days ago
Strong knowledge of support tools such as CRM, knowledge management and ACD systems Must have strong knowledge and expertise using the Windows operating systems....
In PersonAI Development & Support Engineer
- Starfish Storage Corporation
- Waltham, MA (21 miles from Milford, MA)
- 11 days ago
- Waltham, MA (21 miles from Milford, MA)
- 11 days ago
How to Apply Provide the following required materials: Resume Cover Letter - In your application, you must submit a cover letter. Please provide brief, concrete examples for the following...
In PersonIT Support Technician Job Locations US-MA-Milford ID 2026-6291 Category Information Technology Type Full-Time (FT) Overview Milton CAT is looking for the right team member to invest in as you...
In PersonDesktop Support Analyst - Oxford, MA
- IPG Photonics Corporation*
- Oxford, MA (16 miles from Milford, MA)
- 12 days ago
- Oxford, MA (16 miles from Milford, MA)
- 12 days ago
This role ensures smooth migration from previous operating systems, minimizes downtime, and supports end users throughout the transition....
In Person- TEKsystems
- Marlborough, MA (13 miles from Milford, MA)
- 13 days ago
- Marlborough, MA (13 miles from Milford, MA)
- 13 days ago
We are looking for a customer-focused User Support Technician I to join our IT User Services team. This role is ideal for someone early in their IT career who is passionate about technology,...
In Person ContractData & Technology Support Specialist
- Millis Public Schools
- Millis, MA (8 miles from Milford, MA)
- 13 days ago
- Millis, MA (8 miles from Milford, MA)
- 13 days ago
Ideal candidates for this position will have three or more years experience working in a data and technical support capacity, and have demonstrated proficiency and knowledge relative to EPIMS/SIMS...
In PersonDemographic Data for Milford, MA
Moving to Milford, MA? Find some basic demographic data about Milford, MA below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Milford, MA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Milford, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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