Help Desk Analyst Jobs in Massachusetts
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
CNIC N6 Network Support Technician - Portsmouth, New Hampshire
- Boston, MA
- moments ago
- Boston, MA
- moments ago
Are you a Network Support Technician looking for a place where you can make an impact every day? Serco is the place for you! Join our Defense team supporting our CNIC program in this exciting role...
About The Role As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems...
Contract Duration: 3-6 weeksRequired Skills & Experience + At least 1 year of experience doing help desk support + Windows/Mac + Imaging experience + Office 365 a big plus **You will receive the following...
The Technical Support Engineer works with minimal supervision to resolve routine and semi-routine technical issues and ensures customers maximize the value of their subscriptions. This role...
Remote WorkEDP Systems Analyst II (Helpdesk Coordinator), Information Systems
- Danvers, MA
- 8 hours ago
- Danvers, MA
- 8 hours ago
systems....
As a Technical Support Engineer supporting our Stretch robot, you will work on our team to assist our customers with a variety of challenges, including autonomous behaviors, hardware and software...
EDP Systems Analyst II (Helpdesk Coordinator), Information Systems North Shore Community College
- Danvers, MA
- 14 hours ago
- Danvers, MA
- 14 hours ago
systems....
Position: Lab Operations Support Engineer Location: Gloucester, MA (Onsite 100%) Duration: 12 months with Possible extension Pay Rate: $50 - $55/hr Key Responsibilities Install, configure, and...
Experience with endpoint operating systems and troubleshooting skills such as Windows 10 and 11, Android, and iOS. Awareness of cybersecurity threats, security protocols, and PCI compliance....
Join Our Team as a Desktop Support Specialist Location: Lawrence, MA | Full-Time Do you have a passion for helping others reach their financial goals? Want to turn your passion for helping people...
systems Proactively learn new technologies, associated processes and procedures, and collaborate on the development of support-oriented Standard Operating Procedures (SOPs) Perform all other duties...
MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most...
Our Production Team is Kind of a Big Deal! UniFirst is seeking a reliable and driven Production Team Partner to join our UniFirst Community. As a Production Support Specialist, you will support...
Position Overview The Technical Support Engineer, MI II (Tier II) handles remote technical support across our product lines for HCUS customers. The expectation of the position is to be versed in...
BASIC QUALIFICATIONS - High school or equivalent diploma - 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience - 2+ years of supporting and maintaining a corporate...
Demographic Data for Massachusetts
Moving to Massachusetts? Find some basic demographic data about Massachusetts below.
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Title Synonyms
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Salary for Help Desk Analyst Jobs in Massachusetts
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Massachusetts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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