Helpdesk/ System Admin - Onsite in Norwood, MA

R e s pon si bi li t i e s :

• Configure, install, and physically troubleshoot client devices, including but not limited to, desktops, laptops, printers, smart phones and mobile hand-held computers / ancillary equipment
• Personally, interact with user community for hardware lifecycles, technical troubleshooting, and user requests
• Provide high level of service and support to employees as you receive, assess, troubleshoot and resolve technical issues in-person and remotely by telephone, cell phone, and various support technologies
• Log/manage incidents and requests using the Help Desk ticketing system
• Update and create support knowledge
• Physically troubleshoot hardware and create vendor service requests when applicable
• Provision new hardware (image) as required
• Troubleshooting, support, and preventative maintenance for production technology (e.g. Label, Printers, Handhelds, Touchscreens, Tablets)
• Complete workstation setups/moves
• May include limited travel to local, off-site offices
• Other duties as assigned

Q ua lific a t io n s:

• Familiarity with the MS Windows Operating System (7, 10), MS Office, and TCP/IP networking
• Must be a team player and demonstrate a willingness to help co-workers
• Must demonstrate the capability of multi-tasking, analyzing, and problem solving in stressful
• situations
• Must possess proven customer service skills in a fast-paced, dynamic environment
• Must demonstrate willingness to work flexible hours
• Careful attention to detail
• Excellent interpersonal and customer service skills
• Strong written and oral communication skills * Bilingual (Spanish/Portuguese) p r eferred.
• Ability to lift 25+ pound