Help Desk Technician Intern

Position Title: Help Desk Technician Intern

Location: Framingham, MA 01701

Job Type: Information Technology

Salary Range: $47,664.00 - $69,131.00 Hourly

Description:
Description
Position Description
Title: Help Desk Technician Intern
Department: Technology
Reports to: VP, Director of Information Technology
Supervises: None
Classification: Non-exempt
Date Prepared: May 21, 2026
Summary/Objective:
The intern will assist the IT department with various tasks, including installing and configuring hardware and software, troubleshooting technical issues, monitoring system performance, reviewing backups, maintaining user accounts, and providing support to end-users. This role will offer hands-on experience in different areas of IT by collaborating with IT personnel
Experience & Education Requirements:
* Currently enrolled in a computer science, information technology, or related degree program
* Familiarity with operating systems like Windows and macOS
* An openness to learning new technologies.
* Good problem-solving, analytical, and team-working skills
Essential Job Functions:
* Responding to tickets, emails, and calls on technical issues.
* Providing solutions and advice on technical issues
* Documenting and analyzing technical issues and customer interactions.
* Creating procedures for end-user training
* Using feedback from end-users to improve problem-solving techniques and customer service.
* Attending training sessions to stay current with best practices on how to help customers with technical issues.

Apply Here:

PI284876946