Help Desk Analyst Jobs in Frederick, MD
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Student Worker, IT Help Desk Technician --...
- Westminster, MD (19 miles from Frederick, MD)
- 1 day ago
- Westminster, MD (19 miles from Frederick, MD)
- 1 day ago
Experience supporting desktop operating systems and good general knowledge of full suite of Microsoft applications. Ability to learn quickly and apply information....
- Hagerstown, MD (23 miles from Frederick, MD)
- 2 days ago
- Hagerstown, MD (23 miles from Frederick, MD)
- 2 days ago
As a Service Desk Specialist, you will provide support via telephone and e-mail, as well as desk-side support, for all computer hardware, software, and peripherals. This includes providing support...
Remote WorkL2 Support Engineer Digital Product Suite
- Gaithersburg, MD (24 miles from Frederick, MD)
- 2 days ago
- Gaithersburg, MD (24 miles from Frederick, MD)
- 2 days ago
Were seeking a highly motivated and technically versatile L2 Support Engineer to join our team supporting a dynamic suite of digital products. This is a critical role that ensures our customers...
Student Worker, IT Help Desk Technician -- Work Study and Campus Employment - McDaniel College
- Westminster, MD (19 miles from Frederick, MD)
- 4 days ago
- Westminster, MD (19 miles from Frederick, MD)
- 4 days ago
Experience supporting desktop operating systems and good general knowledge of full suite of Microsoft applications. Ability to learn quickly and apply information....
Desk Analyst to provide first-level support for end users experiencing technical issues....
A+ certification Familiarity with both Windows and Macintosh hardware and operating systems....
L2 Support Engineer - Digital Product Suite
- Gaithersburg, MD (23 miles from Frederick, MD)
- 27 days ago
- Gaithersburg, MD (23 miles from Frederick, MD)
- 27 days ago
Company Description Job Description We're seeking a highly motivated and technically versatile L2 Support Engineer to join our team supporting a dynamic suite of digital products. This is a...
Candidates must be able to work onsite three days a week at our Rocket Center, WV location.We are seeking a customer-focused and technically skilled Tier 1 Help Desk Analyst to provide first-level support...
Requisition Number: AS894P Job Title: Data and Decision Support Specialist Pay Rate: $73,425 - $80,768 annually Position Type: Administrative Position Summary: Position Summary: The Data and...
A+ certification Familiarity with both Windows and Macintosh hardware and operating systems....
Assists with the evaluation of hardware and software performance under various applications, with different operating systems, hardware systems, and various software packages....
Biological Data Computation Support Specialist
- Fort Detrick, MD (6 miles from Frederick, MD)
- 90+ days ago
- Fort Detrick, MD (6 miles from Frederick, MD)
- 90+ days ago
and operating systems....
Demographic Data for Frederick, MD
Moving to Frederick, MD? Find some basic demographic data about Frederick, MD below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Frederick, MD
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Frederick, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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