Help Desk Analyst Jobs in Frederick, MD
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Hagerstown, MD (23 miles from Frederick, MD)
- 4 days ago
- Hagerstown, MD (23 miles from Frederick, MD)
- 4 days ago
Remote Support experience Excellent communication skills Working knowledge of MS operating systems and applications Cincinnati Bell Technology Solutions provides equal employment opportunities (EEO)...
Assists with the evaluation of hardware and software performance under various applications, with different operating systems, hardware systems, and various software packages....
- Montgomery Village, MD (23 miles from Frederick, MD)
- 9 days ago
- Montgomery Village, MD (23 miles from Frederick, MD)
- 9 days ago
POSITION SUMMARY Reporting to The IT Manager at CSAAC, the IT Helpdesk Tech Tier 2 is responsible for performing routine and complex technology duties for CSAAC. Incumbents must have a dotted-line...
- Germantown, MD (22 miles from Frederick, MD)
- 11 days ago
- Germantown, MD (22 miles from Frederick, MD)
- 11 days ago
of virtualization technologies Experience with desktop image management Experience with anti-virus technologies and troubleshooting Familiarity with IOS, and Android mobile operating systems Basic...
- Germantown, MD (22 miles from Frederick, MD)
- 13 days ago
- Germantown, MD (22 miles from Frederick, MD)
- 13 days ago
Introduction** A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.You'll work with visionaries across multiple industries to...
Biological Data Computation Support Specialist
- Fort Detrick, MD (6 miles from Frederick, MD)
- 19 days ago
- Fort Detrick, MD (6 miles from Frederick, MD)
- 19 days ago
systems....
- Gaithersburg, MD (23 miles from Frederick, MD)
- 21 days ago
- Gaithersburg, MD (23 miles from Frederick, MD)
- 21 days ago
OPENTEXT - THE INFORMATION COMPANY As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a...
DETAILS Job Summary: The Client Services Technician supports the end-user computing and telecommunications environments of Calvert Health System. The Client Services Technician provides technical...
Job Description Link Solutions is seeking a Help Desk Support Analyst (Senior-Level) to join our team in support of the US Army PEO Soldier Project Manager Soldier Medical Devices (PM SMD) at Ft....
Job Description Link Solutions is seeking a Help Desk Support Analyst to join our team in support of the US Army PEO Solider Project Manager Solider Medical Devices (PM SMD) at Ft. Detrick, MD....
In a world of possibilities, pursue one with endless opportunities. Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career...
Minimum two (2) years field experience with desktop, mobile and related operating systems troubleshooting and repair....
User Support Specialist - Special Education Augmentative Communication and Technology Team (ACTT)
- Frederick, MD
- 90+ days ago
- Frederick, MD
- 90+ days ago
Familiarity with augmentative communication devices Familiarity with both Windows and Apple devices and operating systems FREDERICK COUNTY PUBLIC SCHOOLS IS AN EQUAL OPPORTUNITY EMPLOYER THIS JOB DESCRIPTION...
Demographic Data for Frederick, MD
Moving to Frederick, MD? Find some basic demographic data about Frederick, MD below.
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Salary for Help Desk Analyst Jobs in Frederick, MD
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Frederick, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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