Help Desk Analyst Jobs in Frederick, MD
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Analytic Objectivity and Process Survey Support Specialist
- Leidos
- Gaithersburg, MD (23 miles from Frederick, MD)
- 13 hours ago
- Gaithersburg, MD (23 miles from Frederick, MD)
- 13 hours ago
Description Job Description Leidos has a new and exciting opportunity for an Analytic Objectivity and Process Survey Support Specialist in our Intel Sector Analysis Solutions Business Area (ASBA)....
In PersonIT Desktop Support Technician Full Time
- Meritus Health
- Hagerstown, MD (23 miles from Frederick, MD)
- 1 day ago
- Hagerstown, MD (23 miles from Frederick, MD)
- 1 day ago
systems and applications according to Meritus Health standards Maintain working knowledge of Microsoft Office, Windows OS, graphical user interfaces, and advanced application features (e.g., macros...
In Person Full TimeTFDM Technical Triage Manager AIMS & Help Desk
- Leidos
- Gaithersburg, MD (23 miles from Frederick, MD)
- 1 day ago
- Gaithersburg, MD (23 miles from Frederick, MD)
- 1 day ago
Leidos is seeking a TFDM Triage Manager for AIMs and Help Desk Tickets, who will support the Federal Aviation Administration (FAA)s Terminal Flight Data Manager (TFDM) program. TFDM is a...
In PersonNISSC 3 Systems Support Specialist III
- RES COAL LLC
- Fairfield, PA (21 miles from Frederick, MD)
- 6 days ago
- Fairfield, PA (21 miles from Frederick, MD)
- 6 days ago
NISSC 3 Systems Support Specialist III - Lead Fairfield, PA 2 DAYS AGO 22596286 Summary Fairfield, PA In-Person Competitive Salary 7 Years Experience Bachelor's degree No Commission 40.00 hours...
In Person- Moore Holdings
- Hagerstown, MD (23 miles from Frederick, MD)
- 8 days ago
- Hagerstown, MD (23 miles from Frederick, MD)
- 8 days ago
As a Service Desk Specialist, you will provide support via telephone and e-mail, as well as desk-side support, for all computer hardware, software, and peripherals. This includes providing support...
In PersonSite Support Technician Desktop Support
- Cognizant Technology Solutions
- Frederick, MD
- 14 days ago
- Frederick, MD
- 14 days ago
Provide advanced troubleshooting for Windows operating systems, resolving OS, application, and configuration issues within defined timelines....
In PersonJob Description: Job Title: Technical Support Technician (ID Technicians) Duration: 6-month contract (potential extension/conversion) Location: Frederick, MD (Onsite) Range: $23/hr - $24/hr Key...
In Person- Ruppert Landscape - Corporate
- Gaithersburg, MD (23 miles from Frederick, MD)
- 18 days ago
- Gaithersburg, MD (23 miles from Frederick, MD)
- 18 days ago
Ruppert Landscape is a privately held commercial landscape maintenance and construction company based in Laytonsville, MD. With a multi-state presence and a small company feel, our mission is to...
In Person- Frederick National Laboratory for Cancer Research
- Frederick, MD
- 21 days ago
- Frederick, MD
- 21 days ago
Help Desk Specialist Job ID: req4559 Employee Type: exempt full-time Division: Vaccine Clinical Materials Program Facility: Frederick: G-WAY Location: 7116 Geoffrey Way, Frederick, MD 21704 USA...
In PersonService Year Option - IT Helpdesk Assistant
- Meritus Health
- Hagerstown, MD (23 miles from Frederick, MD)
- 22 days ago
- Hagerstown, MD (23 miles from Frederick, MD)
- 22 days ago
and maintain desktop and laptop computers and peripherals Set up and upgrade operating systems and application software Troubleshoot hardware, software, and network connectivity issues Perform equipment...
In PersonHelp Desk Support Analyst (Associate-Level)
- Link Solutions, Inc.
- Frederick, MD
- 22 days ago
- Frederick, MD
- 22 days ago
Job Description Link Solutions is seeking a Help Desk Support Analyst (Associate-Level) to join our team in support of the Defense Health Agency (DHA) Operational Medical Systems (OPMED) at Ft....
In PersonHelp Desk Support Analyst (Entry-Level)
- Link Solutions, Inc.
- Frederick, MD
- 30+ days ago
- Frederick, MD
- 30+ days ago
Job Description Link Solutions is seeking a Help Desk Support Analyst (Entry-Level) to join our team in support of the Defense Health Agency (DHA) Operational Medical Systems (OPMED) at Ft....
In PersonIT Support Engineer I , Ops Tech Solutions (OTS)
- Amazon
- Hagerstown, MD (23 miles from Frederick, MD)
- 30+ days ago
- Hagerstown, MD (23 miles from Frederick, MD)
- 30+ days ago
About The Role As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems...
In Person- Carroll Community College
- Westminster, MD (19 miles from Frederick, MD)
- 30+ days ago
- Westminster, MD (19 miles from Frederick, MD)
- 30+ days ago
This position provides comprehensive technical support services responsible for maintaining computer workstations, software applications and associated peripherals in the offices, classrooms, and...
In PersonHelp Desk Support Technician and Junior SaaS Solutions Engineer
- Edgewater Federal Solutions, Inc.
- Frederick, MD
- 45+ days ago
- Frederick, MD
- 45+ days ago
Overview We are seeking a dedicated Help Desk Support Technician to join our Corporate IT team at our corporate headquarters in Frederick, Maryland....
In PersonDemographic Data for Frederick, MD
Moving to Frederick, MD? Find some basic demographic data about Frederick, MD below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Frederick, MD
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Frederick, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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