Help Desk Analyst Jobs in Frederick, MD
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Sykesville, MD (20 miles from Frederick, MD)
- 13 hours ago
- Sykesville, MD (20 miles from Frederick, MD)
- 13 hours ago
Title: Customer Support Specialist Location: USA/Remote Reports to: VP of Delivery Management/IT FLSA Classification: Non-Exempt Full-Time or Part-Time: Full-Time Salary Range: $22 - $32 Starting...
Desktop Support Installation Technician
- Gaithersburg, MD (23 miles from Frederick, MD)
- 10 days ago
- Gaithersburg, MD (23 miles from Frederick, MD)
- 10 days ago
Desktop Support Installation Technician Job#: 2076956 Job Description: Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver...
- Westminster, MD (19 miles from Frederick, MD)
- 19 days ago
- Westminster, MD (19 miles from Frederick, MD)
- 19 days ago
Job Description: Are you a strategic, people-centered learning leader ready to elevate how organizations grow, lead, and transform? We're seeking a visionary Director of Learning & Development to...
Technology Assistant (Student Employee)
- Westminster, MD (19 miles from Frederick, MD)
- 30+ days ago
- Westminster, MD (19 miles from Frederick, MD)
- 30+ days ago
CategoryStudent EmployeeApplication DeadlineOngoing PoolDepartmentInformation TechnologyContact Student Employment - ... Salary The hourly rate of pay for this student employment position is...
Assists with the evaluation of hardware and software performance under various applications, with different operating systems, hardware systems, and various software packages....
Biological Data Computation Support Specialist
- Fort Detrick, MD (6 miles from Frederick, MD)
- 60+ days ago
- Fort Detrick, MD (6 miles from Frederick, MD)
- 60+ days ago
and operating systems....
Job Description Link Solutions is seeking a Help Desk Support Analyst (Senior-Level) to join our team in support of the US Army PEO Soldier Project Manager Soldier Medical Devices (PM SMD) at Ft....
Minimum two (2) years field experience with desktop, mobile and related operating systems troubleshooting and repair....
User Support Specialist - Special Education Augmentative Communication and Technology Team (ACTT)
- Frederick, MD
- 90+ days ago
- Frederick, MD
- 90+ days ago
Familiarity with augmentative communication devices Familiarity with both Windows and Apple devices and operating systems FREDERICK COUNTY PUBLIC SCHOOLS IS AN EQUAL OPPORTUNITY EMPLOYER THIS JOB DESCRIPTION...
Demographic Data for Frederick, MD
Moving to Frederick, MD? Find some basic demographic data about Frederick, MD below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Frederick, MD
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Frederick, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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