Help Desk Analyst Jobs in Maryland
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- SAIC
- Aberdeen Proving Ground, MD
- 3 hours ago
- Aberdeen Proving Ground, MD
- 3 hours ago
Mission System / Operating System Service Restarts. Dataflow Issue Ticket Creation. Engage support from external dataflow partners for resolution of problems....
In Person Full Time- SAIC
- Aberdeen Proving Ground, MD
- 3 hours ago
- Aberdeen Proving Ground, MD
- 3 hours ago
2613192 Location: Aberdeen Proving Ground, MD, US Date Posted: 2026-06-03 Category: Information Technology Subcategory: Technical Svcs Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the...
In Person Full TimeWe are looking for End User Support Specialist for our client in Baltimore, MD Job Title: End User Support Specialist Job Location: Baltimore, MD Job Type: Contract Job Overview: Pay Range: $50/hr...
In PersonVisit our website at: www.dcca.com Help Desk Analyst Candidate must have or be willing to obtain a Public Trust Clearance....
In PersonIT Support Engineer I, Ops Tech Solutions (OTS)
- Amazon
- Sparrows Point, MD
- 14 hours ago
- Sparrows Point, MD
- 14 hours ago
About The Role As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems...
In PersonAnalytic Objectivity and Process Survey Support Specialist
- Leidos
- Glen Echo, MD
- 20 hours ago
- Glen Echo, MD
- 20 hours ago
Description Job Description Leidos has a new and exciting opportunity for an Analytic Objectivity and Process Survey Support Specialist in our Intel Sector Analysis Solutions Business Area (ASBA)....
In PersonSilverBlaze, a division of Harris; is seeking a Level 2 Support Specialist who is a self-directed problem solver, is comfortable working with users at every level, and is committed to delivering...
In Person- Bering Straits Native Corporation
- Aberdeen, MD
- 1 day ago
- Aberdeen, MD
- 1 day ago
About Bering Straits Professional Services, LLC Bering Straits Professional Services (BSPS) is committed to world-class management of global logistics, training and procurement services for U.S....
In PersonWith your fantastic attention to detail and follow-through, you will provide Tier 1 help desk support with PC, network, and telecommunication users....
In PersonIT Desktop Support Technician Full Time
- Meritus Health
- Hagerstown, MD
- 1 day ago
- Hagerstown, MD
- 1 day ago
systems and applications according to Meritus Health standards Maintain working knowledge of Microsoft Office, Windows OS, graphical user interfaces, and advanced application features (e.g., macros...
In Person Full TimeTFDM Technical Triage Manager AIMS & Help Desk
- Leidos
- Gaithersburg, MD
- 1 day ago
- Gaithersburg, MD
- 1 day ago
Leidos is seeking a TFDM Triage Manager for AIMs and Help Desk Tickets, who will support the Federal Aviation Administration (FAA)s Terminal Flight Data Manager (TFDM) program. TFDM is a...
In Personsystem installation, configuration, and troubleshooting (3 years) Hands-on experience with PC/laptop imaging using tools such as Microsoft Deployment Toolkit (MDT), SCCM/MECM, or similar imaging solutions...
In PersonGEOINT Technical Field Support Specialist (Onsite)
- RTX
- Fort Meade, MD
- 2 days ago
- Fort Meade, MD
- 2 days ago
systems, network connectivity, and networking hardware such as routers and switches Design, develop, and maintain software applications using Python and Java for complex systems and applications Troubleshoot...
In PersonAssociate IT Customer Support Analyst
- KBR
- Lexington Park, MD
- 2 days ago
- Lexington Park, MD
- 2 days ago
Title: Associate IT Customer Support Analyst KBR Delivering Solutions, Changing the World. KBR is a global leader in delivering science, technology, and engineering solutions to governments and...
In Person- Navitas Business Consulting Inc
- Baltimore, MD
- 2 days ago
- Baltimore, MD
- 2 days ago
Server operating systems. 3+ years providing user and infrastructure support within a Help Desk or Service Desk environment....
In PersonDemographic Data for Maryland
Moving to Maryland? Find some basic demographic data about Maryland below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Maryland
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Maryland offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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