Help Desk Analyst Jobs in Maryland
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Executive Support Engineer - (C-Suite/Exec Leadership) - (ONSITE)
- Laurel, MD
- 3 hours ago
- Laurel, MD
- 3 hours ago
systems, software installation and administration Professional experience with VOIP, mobile technologies, and network environment CompTIA Certifications: IT Fundamentals+, A+, Network+, Cloud+, Security...
Description Leidos is seeking an Intermediate Helpdesk Specialist in Reston, VA to support large-scale migration and operations on a large, high-profile DOD contract. The I3TS program provides...
Description Leidos is seeking an Tier 2 Helpdesk Specialist to support large-scale migration and operations on a large, high-profile DOD contract in Reston, VA. The I3TS program provides...
Cloud Help Desk Engineer At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+...
MileOne currently has an exciting opportunity for a Helpdesk Technician in our newly created Towson call center. Hours: Monday - Friday, 9:00 - 5:30 OR 7:30 - 4:00 Compensation: $20.00/hr This is...
Provide assistance concerning the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems....
Biomedical Equipment Support Specialist (Intensive Care)
- Baltimore, MD
- 22 hours ago
- Baltimore, MD
- 22 hours ago
Summary Serves as a Biomedical Equipment Support Specialist (BESS) specialized in intensive care, high-risk, or surgical equipment within the Clinical Engineering Service at the VA Maryland Health...
Key Responsibilities: Provide frontline, first level technical remote support for users in a mixed operating system environment (75% Windows, 25% Mac) Support of mobile devices iPhone/iPads and Android...
Previous experience in help desk support, customer service, or IT troubleshooting is a plus but not required....
Remote WorkOverall, candidates must have previous experience providing direct support to end users on Windows operating systems, mobile devices and Microsoft Office applications....
The primary role of this position is to provide support for our Windows and Mac operating systems endpoints....
- Aberdeen Proving Ground, MD
- 1 day ago
- Aberdeen Proving Ground, MD
- 1 day ago
Basic Qualifications: 8+ years of experience in a professional DoD environment 8+ years of experience providing client-facing help desk support for Windows-based systems Knowledge of e-mail entitlement...
Bizzell US is hiring two (2) skilled Application Support Analysts (Tier 2) to support the escalation and resolution of complex technical issues related to Government Off-the-Shelf (GOTS) and...
Bizzell US is seeking three (3) customer-focused Tier 1 Help Desk Support Specialists to provide first-line technical support for approximately 800 users across the Federal Occupational Health (FOH)...
1790 - NMCI Help Desk Specialist - Onsite - Secret Clearance Req NEW
- Bethesda, MD
- 1 day ago
- Bethesda, MD
- 1 day ago
System training CERTIFICATION (only one required) CompTIA A+ CE CompTIA Network+ CE CND CCNA SSCP SECURITY CLEARANCE Active Secret Security Clearance EDUCATION High School Diploma or College Degree...
Demographic Data for Maryland
Moving to Maryland? Find some basic demographic data about Maryland below.
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Title Synonyms
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Salary for Help Desk Analyst Jobs in Maryland
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Maryland offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- WAN Design / Implementation
- Systems Center Configuration Manager
- LAN
- Technical Troubleshooting
- Software Installation
- VPN
- Operating Systems
- Windows Server
- Apple OS X
- Application Support
- BMC Remedy
- TCP/IP
- IT Service Management
- Remote Support
- Windows 10
- Windows OS
- Windows 7
- Mobile Device Management
- VoIP
- MacOS
- Help Desk Support
- Network Administration
- Incident Management
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Installation
- Resolution
- Customer Support
- Microsoft Active Directory
- Information Technology
- Problem Resolution
- Microsoft Office 365
- Technical Support
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Written Communication
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Education Experience
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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