Help Desk Analyst Jobs in Maryland
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Help Desk Technician - TS/SCI W/ poly
- Annapolis Junction, MD
- 60+ days ago
- Annapolis Junction, MD
- 60+ days ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Help Desk Tech - MIDS - TS/SCI w. CI Polygraph
- Annapolis Junction, MD
- 27 days ago
- Annapolis Junction, MD
- 27 days ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Description Looking for an opportunity to make an impact? Leidos is a FORTUNE 500 company bringing a mix of innovative technology and sector expertise to customers in the national security,...
Join our team and discover why we are a top veteran employer and Certified Great Place to Work⢠ASRC Federal Technology Solutions is looking for an experienced Help Desk Support Service Specialist -...
Leidos is seeking a Computer Support Specialist with an active TS/SCI clearance to join our team in Suitland, MD. In this role, you will provide you will use your experience to support the Office...
BTS Software Solutions is seeking a SUASMAN Help Desk Support to support operations in Hurlburt Field, Fl....
Description Do you love to solve technical problems with computer hardware and software? Are you searching for important work in information technology and cybersecurity? If so, we're looking for...
Senior Help Desk Engineer Location: Bethesda, Maryland Type: Contract Compensation: $80000 - $95000 annually Contractor Work Model: onsite in Bethesda MD Job Title: Mid-Level or Senior Help Desk...
This position is responsible for supporting all Windows based operating systems including current as well as legacy versions....
Our customer is in need of a Helpdesk Technician to join the IT Operations team which consists of the Supervisor and two other technicians. On any given day the technician will take 10-30 tickets...
SAIC is seeking a proven **VTC Support Specialist** to join the Army Research Laboratory (ARL) Information Technology (IT) Modernization program and support the full range of Enterprise IT...
Title: Service Desk Technician Department: Technology Support Services Campus Location: Arnold/Main Campus Salary Range: $48,805-$61,006 Work Mode: This position requires regular in-person...
Responsibilities: Acts as initial contact for all technical support required for computer workstation software, telephone, network, operating system, printing, and Internet access problems....
Provides technical support for multiple computer platforms, applications, and operating systems. Advises, trains, and assists users on optimum use of equipment and ensures....
development teams to restore service and correct core problems Non-remote (relocation incentive may be available) Qualifications EDUCATION AND EXPERIENCE: Must have a High School Diploma with five...
Demographic Data for Maryland
Moving to Maryland? Find some basic demographic data about Maryland below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Maryland
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Maryland offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Virus Removal
- Operating Systems
- VPN
- Technical Troubleshooting
- BMC Remedy
- IT Service Management
- Windows Server
- Remote Support
- DHCP
- Windows OS
- Application Support
- DNS
- TCP/IP
- Windows 7
- Mobile Device Management
- Windows 10
- Incident Management
- MacOS
- Network Administration
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Computer Hardware Repair
- Apple iOS
- Installation
- Customer Support
- Resolution
- Information Technology
- Microsoft Office 365
- General Repair
- Problem Resolution
- Microsoft Active Directory
- Technical Support
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Interpersonal Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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