Help Desk Analyst Jobs in Maryland
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
MileOne currently has an exciting opportunity for a Helpdesk Technician in our newly created Towson call center. Hours: Monday - Friday, 9:00 - 5:30 Compensation: $20.00/hr This is a fantastic...
The University of Maryland, Baltimore (UMB) Center for Information Technology Services - Operations (CITS Operations) has an exciting opportunity for an IT Support Associate. The Center for...
Windows Desktop Engineer - TS/SCI w/Poly
- Annapolis Junction, MD
- 10 hours ago
- Annapolis Junction, MD
- 10 hours ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our...
desktops, laptops, mobile devices, printers, and network connectivity Troubleshoot and resolve hardware, software, and basic network issues Use diagnostic tools and remote access software (e.g., RDP, Dameware...
InfoSphere Optim Technical Support Professional
- California, MD
- 15 hours ago
- California, MD
- 15 hours ago
Experience in Database Management systems and tools Technical ability to analyze and resolve issues related to these products Experience in Operating systems (Windows/Linux/UNIX) administration and...
The Help Desk Specialist will be responsible for the following: Provide phone, email, web, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications...
Remote WorkJob Description: This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. AT&T Global Public Sector is a...
Required Experience: Entry-level experience with remote access software, Office Automation Software Suites, and knowledge of Operating Systems and Networking....
Lanham Technical Support Operations Manager Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless...
Experience supporting desktop operating systems and good general knowledge of full suite of Microsoft applications. Ability to learn quickly and apply information....
As a Service Desk Specialist, you will provide support via telephone and e-mail, as well as desk-side support, for all computer hardware, software, and peripherals. This includes providing support...
Remote WorkCompany Description Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights,Maryland, Washington, DC and Mumbai, India. Infojini...
Were seeking a highly motivated and technically versatile L2 Support Engineer to join our team supporting a dynamic suite of digital products. This is a critical role that ensures our customers...
Are you ready to make a significant impact by supporting critical national security infrastructure? T-Rex Solutions is looking for a fully cleared Teir 1 Help Desk Administrator to join our...
Demographic Data for Maryland
Moving to Maryland? Find some basic demographic data about Maryland below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Maryland
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Maryland offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Resolution
- General Repair
- Information Technology
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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