Help Desk Analyst Jobs in Elk Grove Village, IL

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 170 Jobs

Desktop Support Tech

  • North Chicago, IL (22 miles from Elk Grove Village, IL)
  • 3 hours ago
  • North Chicago, IL (22 miles from Elk Grove Village, IL)
  • 3 hours ago

Position Overview: We are actively seeking a Level 2 Desktop Technician with a strong emphasis on hardware repair and break/fix support. This role is ideal for someone who enjoys hands-on...

PC Network Support Technician

  • Aurora, IL (20 miles from Elk Grove Village, IL)
  • 3 hours ago
  • Aurora, IL (20 miles from Elk Grove Village, IL)
  • 3 hours ago

PC Network Support Technician 3 RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE TYPE: SCI TRAVEL: No Description At Northrop Grumman, our employees have incredible...

Remote Work

Senior Technical Support Specialist

  • Chicago, IL (18 miles from Elk Grove Village, IL)
  • 11 hours ago
  • Chicago, IL (18 miles from Elk Grove Village, IL)
  • 11 hours ago

What You Will Do: GFT is seeking a Senior Technical Support Specialist to join our IT Services team! This role can be fully remote, however candidates must reside in the United States. GFT’s...

Remote Work

Helpdesk

  • Bolingbrook, IL (22 miles from Elk Grove Village, IL)
  • 13 hours ago
  • Bolingbrook, IL (22 miles from Elk Grove Village, IL)
  • 13 hours ago

Position Overview: We are seeking a motivated and customer-focused Helpdesk Technician to join a high-touch, fast-paced IT support team. This role is ideal for individuals with retail experience...

Remote Work

Clinical Applications Support Analyst

  • Chicago, IL (18 miles from Elk Grove Village, IL)
  • 17 hours ago
  • Chicago, IL (18 miles from Elk Grove Village, IL)
  • 17 hours ago

Return to selected search result Clinical Applications Support Analyst Apply locations SD, Sioux Falls time type Full time posted on Posted Today job requisition id R-0232465 Sanford Health is one...

Desktop Technician

  • Chicago, IL (18 miles from Elk Grove Village, IL)
  • 17 hours ago
  • Chicago, IL (18 miles from Elk Grove Village, IL)
  • 17 hours ago

Desktop Technician Desktop Support Chicago, Illinois Contract Aug 26, 2025 Desktop Technician Primary Location: Chicago, Illinois Hybrid position V-Soft Consulting is currently hiring for a...

Sr. Systems Support Engineer

  • Elk Grove Village, IL
  • 18 hours ago
  • Elk Grove Village, IL
  • 18 hours ago

This senior, cross-functional role serves as a subject matter expert for complex, escalated incidents across core Supply Chaintechnologies, including WMS, G2P, TMS, SCADA, and related logistics...

Junior Help Desk Assistant

  • Chicago, IL (18 miles from Elk Grove Village, IL)
  • 20 hours ago
  • Chicago, IL (18 miles from Elk Grove Village, IL)
  • 20 hours ago

Day-to-Day Responsibilities Provide over-the-phone help desk support for local and remote users....

Help Desk Technician

  • Rosemont, IL (5 miles from Elk Grove Village, IL)
  • 22 hours ago
  • Rosemont, IL (5 miles from Elk Grove Village, IL)
  • 22 hours ago

Basic Qualifications: At least 2 years of experience in a Help Desk/Support role. Proven experience in a cloud-only Microsoft 365 E5 tenant environment....

IT Helpdesk Technician

  • Glendale Heights, IL (10 miles from Elk Grove Village, IL)
  • 1 day ago
  • Glendale Heights, IL (10 miles from Elk Grove Village, IL)
  • 1 day ago

The IT Helpdesk Technician is a critical member of our Information Technology team, responsible for troubleshooting and resolving technical issues across a variety of devices and systems. You will...

Production Support Engineer

  • Park Ridge, IL (7 miles from Elk Grove Village, IL)
  • 1 day ago
  • Park Ridge, IL (7 miles from Elk Grove Village, IL)
  • 1 day ago

Strong SQL skills and proven ability to work directly with relational databases. Prior experience with enterprise integrations (REST/SOAP APIs, XML, JSON, batch processing)....

Zscaler Operations Support Specialist

  • Chicago, IL (18 miles from Elk Grove Village, IL)
  • 1 day ago
  • Chicago, IL (18 miles from Elk Grove Village, IL)
  • 1 day ago

Akkodis is seeking a Zscaler Operations Support Specialist for a contract with a client in Chicago, IL/ Rolling Meadows, IL. Candidates must have hands-on experience with Zscaler architecture,...

Service Desk Technician

  • Northbrook, IL (10 miles from Elk Grove Village, IL)
  • 1 day ago
  • Northbrook, IL (10 miles from Elk Grove Village, IL)
  • 1 day ago

Overview We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we...

Remote Work

Technical Support Engineer

  • Buffalo Grove, IL (11 miles from Elk Grove Village, IL)
  • 1 day ago
  • Buffalo Grove, IL (11 miles from Elk Grove Village, IL)
  • 1 day ago

Company: Siemens Industry, Inc. Location: 1000 Deerfield Parkway, Buffalo Grove, IL 60089 Position Title: Technical Support Engineer Salary $110,165 - $132,700 / Year Hours: Monday - Friday, 8:00...

Technical Support Specialist

  • Elk Grove Village, IL
  • 1 day ago
  • Elk Grove Village, IL
  • 1 day ago

Position Title: Technical Support Specialist Location: Peachtree Corners, GA, Harleysville, PA, Elk Grove Village, IL Are you looking for a company that empowers talent? Here at Siemens, we take...

Demographic Data for Elk Grove Village, IL

Moving to Elk Grove Village, IL? Find some basic demographic data about Elk Grove Village, IL below.

Local
National
33,670
2,518
Medium

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...
QA
Help Desk Essentials
This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...
Udemy
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Help Desk Analyst Jobs in Elk Grove Village, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts in Elk Grove Village, IL offer the following education background
Bachelor's Degree
43.8%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Elk Grove Village, IL
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Analyst position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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