Help Desk Analyst Jobs in Illinois
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
What You Will Do: GFT is seeking a Senior Technical Support Specialist to join our IT Services team! This role can be fully remote, however candidates must reside in the United States. GFT’s...
Remote WorkPosition Overview: We are seeking a motivated and customer-focused Helpdesk Technician to join a high-touch, fast-paced IT support team. This role is ideal for individuals with retail experience...
Remote WorkTechnical Proficiency: Strong knowledge of Windows and Mac operating systems, Microsoft Office 365, Active Directory, and virtualization technologies such as VMware and Hyper-V....
Technical Skills : Proficiency in Windows and macOS operating systems, network configurations, and common business applications (e.g., Microsoft 365, G Suite)....
Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering...
One year work experience providing end-user technical support or related help-desk support specifically supporting the configuration and maintenance of Microsoft Windows operating systems (experience...
Return to selected search result Clinical Applications Support Analyst Apply locations SD, Sioux Falls time type Full time posted on Posted Today job requisition id R-0232465 Sanford Health is one...
Desktop Technician Desktop Support Chicago, Illinois Contract Aug 26, 2025 Desktop Technician Primary Location: Chicago, Illinois Hybrid position V-Soft Consulting is currently hiring for a...
This senior, cross-functional role serves as a subject matter expert for complex, escalated incidents across core Supply Chaintechnologies, including WMS, G2P, TMS, SCADA, and related logistics...
Day-to-Day Responsibilities Provide over-the-phone help desk support for local and remote users....
Job Title : Desktop Support Location : Rockford, IL 61108 Duration : 12 months (with possible extension) Job Description: Experience with deskside support to build machines, install software, move...
systems and deployment tools (SCCM, Intune) Fortinet hardware exposure ServiceNow, Lansweeper, Bomgar Preferred: Workstation imaging experience Familiarity with SCCM, Intune, and mobile device management...
Basic Qualifications: At least 2 years of experience in a Help Desk/Support role. Proven experience in a cloud-only Microsoft 365 E5 tenant environment....
The IT Helpdesk Technician is a critical member of our Information Technology team, responsible for troubleshooting and resolving technical issues across a variety of devices and systems. You will...
Strong SQL skills and proven ability to work directly with relational databases. Prior experience with enterprise integrations (REST/SOAP APIs, XML, JSON, batch processing)....
Demographic Data for Illinois
Moving to Illinois? Find some basic demographic data about Illinois below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Illinois
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Illinois offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Resolution
- General Repair
- Information Technology
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »