Help Desk Analyst Jobs in Illinois
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Volktek Systems Inc
- Buffalo Grove, IL
- 5 days ago
- Volktek Systems Inc
- Buffalo Grove, IL
- 5 days ago
About Us Volktek Systems Inc., the U.S. arm of Volktek Corporation (Taiwan), is a global leader in industrial Ethernet networking solutions. For over 30 years, we’ve designed rugged,...
About G2 - The Company When you join G2, you're joining the team that helps businesses reach their peak potential by powering decisions and strategies with trusted insights from real software...
Key Responsibilities Project planning and implementation Run Management Operating System IT strategy development Budget and resource allocation Provide project updates Educate business on project status...
Intermediate knowledge of various operating systems including but not limited to Windows, ChromeOS, and iOS Intermediate knowledge of office productivity software and other industry standards....
Hourly Pay Range: $26.36 - $39.54 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Position Highlights: Position: IT Service...
Remote WorkOne year work experience providing end-user technical support or related help-desk support specifically supporting the configuration and maintenance of Microsoft Windows operating systems (experience...
Trading Application Support Analyst Trading Application Support Analyst Location - LOCAL/ NON-LOCAL (preference) : Local only work location Chicago, IL Onsite/hybrid: 3 Days Onsite Must Have...
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
A firm understanding of both Windows and MacOS operating systems. The ability to ask purposeful questions, break down problems and document the resolutions....
Department Crown NCS Data Strategy and Innovation About the Department ABOUT THE DIVISION As one of the first schools of social work in the United States, the Crown Family School of Social Work,...
Collins is an ENR Top 500 Design Firm. We have opportunities for you. Collins Engineers, Inc., is looking for a self-motivated Computer Support Specialist to join our Chicago, Illinois, office....
Description Arrow International is the world's largest manufacturer and supplier of charitable gaming products and solutions. We produce and distribute a wide array of products including...
Department: MCC Information Technology Salary/Grade: ITS/79 Job Summary: This role is responsible for managing and coordinating IT support for multiple departments within the McCormick School of...
PAY RATE: $20.06 - $30.09 BASED ON RELEVANT EXPERIENCE + $2.00 SHIFT DIFFERENTIAL IF APPLICABLE COMPETITIVE BENEFITS Click here to review our complete Total Rewards Guide. 403b + matching Up to 4...
Provide daily service to building staff through service requests, by way of the Altiris Help Desk System. 3. Manage service request assignments to resolve incidents in a timely manner. 4....
Demographic Data for Illinois
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Salary for Help Desk Analyst Jobs in Illinois
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Illinois offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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