Help Desk Analyst Jobs in Downers Grove, IL

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 161 Jobs

Laboratory Schools: Helpdesk Support Technician I

  • Chicago, IL (20 miles from Downers Grove, IL)
  • moments ago
  • Chicago, IL (20 miles from Downers Grove, IL)
  • moments ago

Technical Skills or Knowledge: Apple operating systems and common computer applications. Apple hardware and common peripherals. ChromeOS operating systems and common ChromeOS applications....

PC Network Support Technician

  • Aurora, IL (12 miles from Downers Grove, IL)
  • 5 hours ago
  • Aurora, IL (12 miles from Downers Grove, IL)
  • 5 hours ago

PC Network Support Technician 3 RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE TYPE: SCI TRAVEL: No Description At Northrop Grumman, our employees have incredible...

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Senior Technical Support Specialist

  • Chicago, IL (20 miles from Downers Grove, IL)
  • 12 hours ago
  • Chicago, IL (20 miles from Downers Grove, IL)
  • 12 hours ago

What You Will Do: GFT is seeking a Senior Technical Support Specialist to join our IT Services team! This role can be fully remote, however candidates must reside in the United States. GFT’s...

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Helpdesk

  • Bolingbrook, IL (8 miles from Downers Grove, IL)
  • 15 hours ago
  • Bolingbrook, IL (8 miles from Downers Grove, IL)
  • 15 hours ago

Position Overview: We are seeking a motivated and customer-focused Helpdesk Technician to join a high-touch, fast-paced IT support team. This role is ideal for individuals with retail experience...

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Clinical Applications Support Analyst

  • Chicago, IL (20 miles from Downers Grove, IL)
  • 18 hours ago
  • Chicago, IL (20 miles from Downers Grove, IL)
  • 18 hours ago

Return to selected search result Clinical Applications Support Analyst Apply locations SD, Sioux Falls time type Full time posted on Posted Today job requisition id R-0232465 Sanford Health is one...

Desktop Technician

  • Chicago, IL (20 miles from Downers Grove, IL)
  • 19 hours ago
  • Chicago, IL (20 miles from Downers Grove, IL)
  • 19 hours ago

Desktop Technician Desktop Support Chicago, Illinois Contract Aug 26, 2025 Desktop Technician Primary Location: Chicago, Illinois Hybrid position V-Soft Consulting is currently hiring for a...

Sr. Systems Support Engineer

  • Elk Grove Village, IL (13 miles from Downers Grove, IL)
  • 19 hours ago
  • Elk Grove Village, IL (13 miles from Downers Grove, IL)
  • 19 hours ago

This senior, cross-functional role serves as a subject matter expert for complex, escalated incidents across core Supply Chaintechnologies, including WMS, G2P, TMS, SCADA, and related logistics...

Junior Help Desk Assistant

  • Chicago, IL (20 miles from Downers Grove, IL)
  • 22 hours ago
  • Chicago, IL (20 miles from Downers Grove, IL)
  • 22 hours ago

Day-to-Day Responsibilities Provide over-the-phone help desk support for local and remote users....

Regional IT Support Analyst (10063)

  • Alsip, IL (17 miles from Downers Grove, IL)
  • 23 hours ago
  • Alsip, IL (17 miles from Downers Grove, IL)
  • 23 hours ago

systems and deployment tools (SCCM, Intune) Fortinet hardware exposure ServiceNow, Lansweeper, Bomgar Preferred: Workstation imaging experience Familiarity with SCCM, Intune, and mobile device management...

Help Desk Technician

  • Rosemont, IL (14 miles from Downers Grove, IL)
  • 23 hours ago
  • Rosemont, IL (14 miles from Downers Grove, IL)
  • 23 hours ago

Basic Qualifications: At least 2 years of experience in a Help Desk/Support role. Proven experience in a cloud-only Microsoft 365 E5 tenant environment....

IT Helpdesk Technician

  • Glendale Heights, IL (3 miles from Downers Grove, IL)
  • 1 day ago
  • Glendale Heights, IL (3 miles from Downers Grove, IL)
  • 1 day ago

The IT Helpdesk Technician is a critical member of our Information Technology team, responsible for troubleshooting and resolving technical issues across a variety of devices and systems. You will...

Production Support Engineer

  • Park Ridge, IL (17 miles from Downers Grove, IL)
  • 1 day ago
  • Park Ridge, IL (17 miles from Downers Grove, IL)
  • 1 day ago

Strong SQL skills and proven ability to work directly with relational databases. Prior experience with enterprise integrations (REST/SOAP APIs, XML, JSON, batch processing)....

Customer Technology Support Specialist

  • Romeoville, IL (12 miles from Downers Grove, IL)
  • 1 day ago
  • Romeoville, IL (12 miles from Downers Grove, IL)
  • 1 day ago

at AMERISOURCEBERGEN SERVICES CORPORATION in Romeoville, Illinois, United States Job Description Our team members are at the heart of everything we do. At Cencora, we are united in our...

Zscaler Operations Support Specialist

  • Chicago, IL (20 miles from Downers Grove, IL)
  • 1 day ago
  • Chicago, IL (20 miles from Downers Grove, IL)
  • 1 day ago

Akkodis is seeking a Zscaler Operations Support Specialist for a contract with a client in Chicago, IL/ Rolling Meadows, IL. Candidates must have hands-on experience with Zscaler architecture,...

Service Desk Technician

  • Northbrook, IL (23 miles from Downers Grove, IL)
  • 2 days ago
  • Northbrook, IL (23 miles from Downers Grove, IL)
  • 2 days ago

Overview We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we...

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Demographic Data for Downers Grove, IL

Moving to Downers Grove, IL? Find some basic demographic data about Downers Grove, IL below.

Local
National
57,972
2,436
Medium

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...
QA
Help Desk Essentials
This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...
Udemy
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Help Desk Analyst Jobs in Downers Grove, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts in Downers Grove, IL offer the following education background
Bachelor's Degree
43.8%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Downers Grove, IL
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Analyst position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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