Help Desk Analyst Jobs in Chicago, IL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Orland Park, IL (23 miles from Chicago, IL)
- 5 days ago
- Orland Park, IL (23 miles from Chicago, IL)
- 5 days ago
Join Our Team as a Software Support Specialist! Seeking a skilled Software -Customer Support Specialist for phone and online support to join our team. Be able to provide technical assistance and...
In Person- TEKsystems c/o Allegis Group
- Oak Park, IL (7 miles from Chicago, IL)
- 14 hours ago
- Oak Park, IL (7 miles from Chicago, IL)
- 14 hours ago
Troubleshoot and support desktop operating systems, applications, and peripheral devices including printers, scanners, and mobile equipment....
In Person ContractEcosystem Technical Support Specialist (Hybrid)
- Motorola Solutions
- Chicago, IL
- 23 hours ago
- Chicago, IL
- 23 hours ago
Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer...
HybridTechnical Support Administrator
- Cooper's Hawk Winery
- Downers Grove, IL (20 miles from Chicago, IL)
- 1 day ago
- Downers Grove, IL (20 miles from Chicago, IL)
- 1 day ago
systems, network components, and software applications Troubleshoot connectivity (internet, telephony, network) and system performance issues Escalation & Vendor Coordination Escalate complex issues...
Hybridsystems, and end-user productivity tools throughout the manufacturing plant Interface with corporate IT and business owners to prioritize improvement efforts Support Plant Floor Systems and Corporate...
In PersonEndpoint Support Specialist Chicago
- TEKsystems c/o Allegis Group
- Chicago, IL
- 1 day ago
- Chicago, IL
- 1 day ago
Strong troubleshooting skills across hardware, software, and various operating systems. Experience supporting Microsoft Office 365....
In Person ContractUnderstanding of PC/Mac software, operating systems and applications, networks, and hardware. Understanding of Microsoft Office Suite, email clients, and browsers....
In Person- SCHLUTER SYSTEMS L.P.
- Northlake, IL (11 miles from Chicago, IL)
- 3 days ago
- Northlake, IL (11 miles from Chicago, IL)
- 3 days ago
As part of a global IT Team, the IT Service Desk Agent acts as the single point of contact for end users, applying customer service and technical skills to document, manage and fulfill user...
In PersonOverview As a Help Desk Analyst at INSIGHT2PROFIT, you will provide expert technical support and exceptional customer service to our internal team of consultants....
In Personsystems and applications Support Microsoft Office and enterprise applications Diagnose and resolve VPN, wireless, and broadband connectivity issues Install and configure local/network printers and...
In PersonGerman Speaking Service Desk Agent
- 4iG Nyrt
- Countryside, IL (13 miles from Chicago, IL)
- 5 days ago
- Countryside, IL (13 miles from Chicago, IL)
- 5 days ago
Join our team at Rheinmetall 4iG Digital Services (R4), a fast-growing international IT services company where innovation, impact, and opportunity come together! R4 was founded by Rheinmetall, a...
In Person- LifeStance Health
- Park Ridge, IL (12 miles from Chicago, IL)
- 5 days ago
- Park Ridge, IL (12 miles from Chicago, IL)
- 5 days ago
systems (Windows 10/11, macOS), Microsoft 365, and basic networking Experience with Active Directory, Exchange, VPNs, and remote access tools (e.g., TeamViewer, RDP) Excellent troubleshooting, analytical...
In PersonGerman Speaking Service Desk Agent - Entry Level (On-Call duty)
- 4iG Nyrt
- Countryside, IL (13 miles from Chicago, IL)
- 5 days ago
- Countryside, IL (13 miles from Chicago, IL)
- 5 days ago
Join our team at Rheinmetall 4iG Digital Services (R4), a fast-growing international IT services company where innovation, impact, and opportunity come together! R4 was founded by Rheinmetall, a...
In PersonTechnical Support Representative, Tier 3 (USA Remote)
- Turnitin, LLC
- Chicago, IL
- 5 days ago
- Chicago, IL
- 5 days ago
Company Description When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and...
RemoteSenior Manager User Support Services, Des Plaines and Help Desk
- Oakton College
- Des Plaines, IL (15 miles from Chicago, IL)
- 5 days ago
- Des Plaines, IL (15 miles from Chicago, IL)
- 5 days ago
Category: : Staff Subscribe: : Department: : Information Technology Locations: : Des Plaines, IL Posted: : May 28, 2026 Closes: : Jun 25, 2026 - 11:59 PM EDT Type: : Full Time Staff Position ID: :...
HybridDemographic Data for Chicago, IL
Moving to Chicago, IL? Find some basic demographic data about Chicago, IL below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Chicago, IL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Chicago, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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