Help Desk Analyst Jobs in Chicago, IL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Volktek Systems Inc
- Buffalo Grove, IL (23 miles from Chicago, IL)
- 5 days ago
- Volktek Systems Inc
- Buffalo Grove, IL (23 miles from Chicago, IL)
- 5 days ago
About Us Volktek Systems Inc., the U.S. arm of Volktek Corporation (Taiwan), is a global leader in industrial Ethernet networking solutions. For over 30 years, we’ve designed rugged,...
Service Desk Technician - Bilingual Dutch/English - ZF4J1_9-5953
- Downers Grove, IL (20 miles from Chicago, IL)
- 8 hours ago
- Downers Grove, IL (20 miles from Chicago, IL)
- 8 hours ago
Provides support for Microsoft Operating Systems (Windows7, Windows 10). Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)....
- Buffalo Grove, IL (23 miles from Chicago, IL)
- 9 hours ago
- Buffalo Grove, IL (23 miles from Chicago, IL)
- 9 hours ago
Minimum of 2-3 years of experience with Windows Administration and Desktop Support Proficient knowledge of Mac & Windows Operating Systems, working knowledge of Microsoft O365....
. + Strong experience in managing and troubleshooting Windows operating systems and cloud-based platforms. + Skilled in resolving both hardware and software issues across various environments. + Hands-on...
About G2 - The Company When you join G2, you're joining the team that helps businesses reach their peak potential by powering decisions and strategies with trusted insights from real software...
- Arlington Heights, IL (21 miles from Chicago, IL)
- 1 day ago
- Arlington Heights, IL (21 miles from Chicago, IL)
- 1 day ago
Hourly Pay Range: $26.36 - $39.54 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Position Highlights: Position: IT Service...
Remote WorkTrading Application Support Analyst Trading Application Support Analyst Location - LOCAL/ NON-LOCAL (preference) : Local only work location Chicago, IL Onsite/hybrid: 3 Days Onsite Must Have...
A firm understanding of both Windows and MacOS operating systems. The ability to ask purposeful questions, break down problems and document the resolutions....
Department Crown NCS Data Strategy and Innovation About the Department ABOUT THE DIVISION As one of the first schools of social work in the United States, the Crown Family School of Social Work,...
Collins is an ENR Top 500 Design Firm. We have opportunities for you. Collins Engineers, Inc., is looking for a self-motivated Computer Support Specialist to join our Chicago, Illinois, office....
Description Arrow International is the world's largest manufacturer and supplier of charitable gaming products and solutions. We produce and distribute a wide array of products including...
- Evanston, IL (10 miles from Chicago, IL)
- 1 day ago
- Evanston, IL (10 miles from Chicago, IL)
- 1 day ago
Department: MCC Information Technology Salary/Grade: ITS/79 Job Summary: This role is responsible for managing and coordinating IT support for multiple departments within the McCormick School of...
- Wheaton, IL (24 miles from Chicago, IL)
- 2 days ago
- Wheaton, IL (24 miles from Chicago, IL)
- 2 days ago
Provide daily service to building staff through service requests, by way of the Altiris Help Desk System. 3. Manage service request assignments to resolve incidents in a timely manner. 4....
- Deerfield, IL (21 miles from Chicago, IL)
- 2 days ago
- Deerfield, IL (21 miles from Chicago, IL)
- 2 days ago
As a System Support Engineer, you will play a key role in supporting and maintaining Walgreens technology infrastructure. This includes monitoring and troubleshooting systems to ensure high...
Technology Support Specialist Tier 2
- Wheaton, IL (24 miles from Chicago, IL)
- 3 days ago
- Wheaton, IL (24 miles from Chicago, IL)
- 3 days ago
Position Type: Technology Date Posted: 6/12/2025 Location: Glenbard South Date Available: ASAP Closing Date: Until Filled District: Glenbard Township High School District 87 Job...
Demographic Data for Chicago, IL
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Salary for Help Desk Analyst Jobs in Chicago, IL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Chicago, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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