Help Desk Analyst Jobs in Austell, GA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Atlanta, GA (14 miles from Austell, GA)
- 5 hours ago
- Atlanta, GA (14 miles from Austell, GA)
- 5 hours ago
Desk Support Specialist Atlanta, GA Full Time Posted by: Amtex Systems Inc. Posted: Monday, 28 April 2025 Title: desk Support Location: Remote Duration: 12+ Months Need experience resolving...
- Atlanta, GA (14 miles from Austell, GA)
- 20 hours ago
- Atlanta, GA (14 miles from Austell, GA)
- 20 hours ago
Must Have Technical/Functional Skills • Strong knowledge & hands-on experience on Cisco Network (Routing, Switching, Wireless) • Working experience on Fortinet Firewalls/VPN client • Understanding...
- Atlanta, GA (14 miles from Austell, GA)
- 1 day ago
- Atlanta, GA (14 miles from Austell, GA)
- 1 day ago
D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high...
Field Service Technical Support
- Atlanta, GA (14 miles from Austell, GA)
- 2 days ago
- Atlanta, GA (14 miles from Austell, GA)
- 2 days ago
system installation....
- Kennesaw, GA (13 miles from Austell, GA)
- 2 days ago
- Kennesaw, GA (13 miles from Austell, GA)
- 2 days ago
TinyMobileRobots is seeking a Technical Support Analyst to work with mobile robots designed for painting athletic fields and infrastructure marking. We are looking for a service-minded customer...
Information Technology Application Support Analyst - Atlanta, On-Site
- Atlanta, GA (14 miles from Austell, GA)
- 2 days ago
- Atlanta, GA (14 miles from Austell, GA)
- 2 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Marietta, GA (9 miles from Austell, GA)
- 3 days ago
- Marietta, GA (9 miles from Austell, GA)
- 3 days ago
The IT Help Desk Technician is the first line of support for end users, providing prompt and effective technical assistance for hardware, software, and network-related issues. This role ensures a...
Technical Support Specialist - Spanish
- Atlanta, GA (14 miles from Austell, GA)
- 3 days ago
- Atlanta, GA (14 miles from Austell, GA)
- 3 days ago
Technical Support Specialist - Spanish Basis: Permanent - Full-time : Support Operations Location: Atlanta, Georgia - USA; Las Vegas, Nevada Who we are Geotab is a global leader in IoT and...
Treasury Management Client Support Specialist II
- Atlanta, GA (14 miles from Austell, GA)
- 4 days ago
- Atlanta, GA (14 miles from Austell, GA)
- 4 days ago
Cadence Bank: A distinctive beat. A unique rhythm. A synchronized harmony. Cadence Bank strives to innovate by promoting fresh ideas, making technology accessible, and combining high tech with...
- Stone Mountain, GA (24 miles from Austell, GA)
- 4 days ago
- Stone Mountain, GA (24 miles from Austell, GA)
- 4 days ago
Overview The Computer Support Specialist is to ensure the streamlined operation of the Information Technology (IT) department in alignment with the business objectives of the organization. The...
- Atlanta, GA (14 miles from Austell, GA)
- 4 days ago
- Atlanta, GA (14 miles from Austell, GA)
- 4 days ago
Primary Responsibility : Serves as the primary support liaison between C-Levels, end users and the Information Technology support teams by resolving semi-complex technical application and IT...
Senior Product Support Specialist
- Atlanta, GA (14 miles from Austell, GA)
- 4 days ago
- Atlanta, GA (14 miles from Austell, GA)
- 4 days ago
systems Expertise in troubleshooting and diagnosing in virtualized and cloud-based environments Proficient in administering antivirus software Proficient in administering mobile devices and mobile...
- Atlanta, GA (14 miles from Austell, GA)
- 4 days ago
- Atlanta, GA (14 miles from Austell, GA)
- 4 days ago
Strong technical knowledge of desktop operating systems and software applications Experience providing deskside support to end-users in a corporate environment Excellent communication and customer service...
- Atlanta, GA (14 miles from Austell, GA)
- 4 days ago
- Atlanta, GA (14 miles from Austell, GA)
- 4 days ago
Strongunderstanding of macOS operating system, configuration, and security. Experiencewith scripting languages such as Bash, Python, or AppleScript....
- Atlanta, GA (14 miles from Austell, GA)
- 5 days ago
- Atlanta, GA (14 miles from Austell, GA)
- 5 days ago
ABOUT THIS POSITION As part of our award-winning Client Success Department, the Technical Support Analyst is responsible for providing superior support to our clients with the highest degree of...
Demographic Data for Austell, GA
Moving to Austell, GA? Find some basic demographic data about Austell, GA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Austell, GA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Austell, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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