Help Desk Analyst Jobs in Austell, GA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Help Desk Support Specialist III
- Cni
- Atlanta, GA (14 miles from Austell, GA)
- moments ago
- Atlanta, GA (14 miles from Austell, GA)
- moments ago
SUMMARY The Help Desk Support Specialist III provides technical assistance and support to end-users, ensuring efficient operation of hardware, software, and network systems....
In PersonTechnical Support Analyst in Atlanta
- NLB Services
- Atlanta, GA (14 miles from Austell, GA)
- 1 hour ago
- Atlanta, GA (14 miles from Austell, GA)
- 1 hour ago
2021-08-05 US, Atlanta, Atlanta Position Type: 4 Job ID: 21-40299 Apply Now Qualifications: Client is looking for a proven leader in its Major Incident Management Situation Desk role located in...
In Person- Kennesaw State University Kennesaw, Georgia
- Kennesaw, GA (13 miles from Austell, GA)
- 1 hour ago
- Kennesaw, GA (13 miles from Austell, GA)
- 1 hour ago
, time management, patient, listening reading and comprehension skills Knowledge of Microsoft Windows, Mac OS, Microsoft Office, Microsoft Outlook, Adobe Products, Mobile Operating Systems (iOS, Android...
In Person- TEKsystems
- Forest Park, GA (21 miles from Austell, GA)
- 9 hours ago
- Forest Park, GA (21 miles from Austell, GA)
- 9 hours ago
Troubleshoot and resolve Tier 2 and 3 escalated technical issues - Maintain and manage workload through computerized ITSM ticketing and tracking system - Troubleshoot hardware, software and...
In PersonEDI Helpdesk Representative - Tucker, GA (hybrid)
- Gainwell Technologies LLC
- Tucker, GA (23 miles from Austell, GA)
- 1 day ago
- Tucker, GA (23 miles from Austell, GA)
- 1 day ago
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll...
HybridTechnical Support Specialist - Bilingual French
- Geotab Inc
- Atlanta, GA (14 miles from Austell, GA)
- 1 day ago
- Atlanta, GA (14 miles from Austell, GA)
- 1 day ago
Technical Support Specialist - Bilingual French Basis: Permanent Full Time : Support Operations Location: Atlanta, Georgia - USA; Las Vegas, Nevada Who we are: Geotab is a global leader in IoT and...
In Person- Geotab Inc
- Atlanta, GA (14 miles from Austell, GA)
- 1 day ago
- Atlanta, GA (14 miles from Austell, GA)
- 1 day ago
Technical Support Specialist Basis: Permanent Full Time : Support Operations Location: Atlanta, Georgia - USA; Las Vegas, Nevada Who we are: Geotab is a global leader in IoT and connected...
In Person- KION Group
- Atlanta, GA (14 miles from Austell, GA)
- 1 day ago
- Atlanta, GA (14 miles from Austell, GA)
- 1 day ago
Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking....
In PersonSr Staff Operational Support Engineer
- Dolby Labs
- Atlanta, GA (14 miles from Austell, GA)
- 1 day ago
- Atlanta, GA (14 miles from Austell, GA)
- 1 day ago
Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, youll see and...
In PersonStreaming Support Engineer (Remote) - Tech
- Gray Television
- Atlanta, GA (14 miles from Austell, GA)
- 1 day ago
- Atlanta, GA (14 miles from Austell, GA)
- 1 day ago
About Gray Media: Today, we are a growing multimedia company headquartered in Atlanta, Georgia. We are the nation's largest owner of top-rated local television stations and digital assets serving...
RemoteSenior Application Support Analyst
- DPR Construction
- Atlanta, GA (14 miles from Austell, GA)
- 2 days ago
- Atlanta, GA (14 miles from Austell, GA)
- 2 days ago
Application Support Analyst Productivity & Collaboration Position Summary DPR Construction is seeking an Application Support Analyst to support enterprise productivity, collaboration, and SaaS...
In PersonTier 1 IT Support Analyst Atlanta, GA Onsite
- INFO ORIGIN INC
- Atlanta, GA (14 miles from Austell, GA)
- 4 days ago
- Atlanta, GA (14 miles from Austell, GA)
- 4 days ago
Tier 1 IT Support Analyst || Atlanta, GA || Onsite We are seeking a customer-focused Tier 1 IT Support Analyst to provide frontline technical support for teachers, students, staff, and families...
In PersonHelp Desk Analyst - Onsite (Atlanta)
- INFO ORIGIN INC
- Atlanta, GA (14 miles from Austell, GA)
- 4 days ago
- Atlanta, GA (14 miles from Austell, GA)
- 4 days ago
Help Desk / Service Desk Support Analyst III Position Type Contract Duration Long Term Interview Type Web Cam Country USA Work Location Atlanta, GA Work Preference Onsite Help Desk / Service Desk...
In PersonHelp Desk Analyst- Onsite- Atlanta, GA
- INFO ORIGIN INC
- Atlanta, GA (14 miles from Austell, GA)
- 4 days ago
- Atlanta, GA (14 miles from Austell, GA)
- 4 days ago
We are seeking an experienced Tier-2 IT Support Analyst to provide advanced technical support across a large K-12 school district environment. This role supports teachers, staff, students, and...
In Person- Southern Company
- Atlanta, GA (14 miles from Austell, GA)
- 4 days ago
- Atlanta, GA (14 miles from Austell, GA)
- 4 days ago
IT Support Analyst Locations: Birmingham, Alabama or Atlanta, Georgia Onsite 4 days a week. JOB DESCRIPTION: To provide dedicated technical and business process support for the Technology...
In Person Full TimeDemographic Data for Austell, GA
Moving to Austell, GA? Find some basic demographic data about Austell, GA below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Austell, GA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Austell, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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