Tier 1 IT Support Analyst Atlanta, GA Onsite

Tier 1 IT Support Analyst || Atlanta, GA || Onsite We are seeking a customer-focused Tier 1 IT Support Analyst to provide frontline technical support for teachers, students, staff, and families within a K-12 school district environment. Responsibilities include troubleshooting hardware/software issues, password resets, account support, Microsoft 365 and Google Workspace assistance, classroom technology support, and ticket management using ITSM tools. Requirements: 1-3 years of Help Desk or IT Support experience Strong customer service and troubleshooting skills Experience with Windows, Microsoft 365, Google Workspace, and ticketing systems Ability to support non-technical users in a fast-paced environment Preferred: K-12 or education support experience CompTIA A+ or similar certification This is an excellent opportunity for an IT professional who enjoys helping users and supporting educational technology operations.