Help Desk Analyst - Onsite (Atlanta)

Help Desk / Service Desk Support Analyst III Position Type Contract Duration Long Term Interview Type Web Cam Country USA Work Location Atlanta, GA Work Preference Onsite Help Desk / Service Desk Support Analyst III We are hiring a Senior IT Support Analyst (Tier-3 Support) to provide advanced technical support within a large K-12 school district environment. Responsibilities: Resolve complex IT support and infrastructure issues Support Microsoft 365, Google Workspace, Active Directory, and networking environments Handle escalated incidents and major outages Work with cybersecurity, systems, and network teams Mentor Tier-1 and Tier-2 support staff Improve troubleshooting processes and documentation Requirements: 5+ years of advanced IT support experience Strong troubleshooting and customer support skills Experience with ServiceNow or other ITSM tools Knowledge of Windows, networking, O365, Azure AD/Entra ID K-12 or education environment experience preferred Preferred Skills: Active Directory Endpoint Management VPN/DNS/DHCP SSO Automation/Scripting Apply now if you enjoy solving complex technical problems and supporting enterprise IT operations.