Help Desk Analyst- Onsite- Atlanta, GA

We are seeking an experienced Tier-2 IT Support Analyst to provide advanced technical support across a large K-12 school district environment. This role supports teachers, staff, students, and families by resolving escalated technical issues and maintaining critical district technology systems. Key Responsibilities: Troubleshoot complex hardware, software, classroom technology, network, and application issues Support Microsoft 365, Google Workspace, Active Directory/Entra ID, SSO, SIS platforms, and endpoint devices Serve as escalation support for Tier-1 teams and mentor junior staff Collaborate with infrastructure, cybersecurity, networking, and application teams Participate in deployments, upgrades, operational improvements, and incident response activities Requirements: 5-10 years of IT Support / Service Desk / Desktop Support experience Strong troubleshooting, communication, and customer service skills Experience with Windows devices, ITSM tools (ServiceNow/Jira/Freshservice), networking basics, and endpoint management K-12, public sector, or enterprise support experience preferred Ideal candidates are proactive problem-solvers who thrive in fast-paced support environments and are passionate about delivering high-quality technical support.