Help Desk Analyst Jobs in Georgia
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Company Description RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the...
Company Description From the inception of a project through to completion and beyond, Turner & Townsend help to deliver the outcomes that matter through transformational projects covering the full...
Experience with Windows Operating system support. Must have an advanced knowledge of wireless and networking protocols, will work with customer networking teams to review network requirements....
Find a company Media For employers Back Level 3 Support Engineer Permanent contract Atlanta Salary: Not specified A few days at home yesterday Interested in this job? QUESTIONS AND ANSWERS ABOUT...
Desktop Support Apex Systems Atlanta, GA 2 days ago Quick Job type Full-time Quick Job description Job# : 2079819 Job Description : Windows Migration Technician - Immediate hire!! Please send an...
Technical Support Specialist Job ID: 443328 Posted 1 day ago Milledgeville, Georgia Contract End User Support / Helpdesk Job Details Technical Support Specialist IDR's largest client is looking...
Senior Data Center Technical Support Associate Job Title: Senior Data Center Technical Support Associate Job Summary: 2 Shifts 2 to 10 est or 10 to 6 est As a Senior Data Center Technical Support...
Mainframe Security Support Engineer, TSS , C, JCL, REX, Shell, Autosys 12+ Mths Con Alpharetta, GA
- Alpharetta, GA
- 1 day ago
- Alpharetta, GA
- 1 day ago
Mainframe Security Support Engineer, TSS, C, JCL, REX, Shell, Autosys 12+ Mths Con Alpharetta, GA Level 3 ( 5 to 8 years of exp) Mainframe Security Support Engineer, TSS, C, JCL, REX, Shell,...
Technical Support Analyst W2 Only No C2C or third-party submissions will be accepted. Job Title: Technical Support Analyst Location: Hybrid Atlanta, GA (2 3 days onsite weekly, with flexibility as...
Objectives of this role Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware Handle business-critical...
IT Technical Support Specialist Title: IT Technical Support Specialist Duration : Long Term (Hybrid) Location: Milledgeville,GA 31062 Skills: Knowledge of troubleshooting MS Office 365, VPN,...
Help Desk Analyst 1 Launch Your Career with Cook Systems Ready to elevate your career? , a certified veteran-owned IT consulting firm, has been transforming businesses and careers since 1990....
Proficient in Windows, Mac, iOS, and Android operating systems....
Database Proficiency: Working knowledge of relational databases, with a preference for Oracle, and proficiency in SQL scripting....
Data Centre Service Delivery Field Support Engineer (L2) (Google FOIS Atlanta)
- Atlanta, GA
- 1 day ago
- Atlanta, GA
- 1 day ago
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to...
Demographic Data for Georgia
Moving to Georgia? Find some basic demographic data about Georgia below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Georgia
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Georgia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Virus Removal
- Operating Systems
- VPN
- Technical Troubleshooting
- BMC Remedy
- IT Service Management
- Windows Server
- Remote Support
- DHCP
- Windows OS
- Application Support
- DNS
- TCP/IP
- Windows 7
- Mobile Device Management
- Windows 10
- Incident Management
- MacOS
- VoIP
- Network Administration
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Installation
- Customer Support
- Resolution
- Information Technology
- Microsoft Office 365
- General Repair
- Problem Resolution
- Microsoft Active Directory
- Networking
- Customer Satisfaction
- Technical Support
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Interpersonal Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »