Help Desk Analyst Jobs in Georgia

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 202 Jobs

Desktop Support Technician

  • Kings Bay, GA
  • 4 days ago
  • Kings Bay, GA
  • 4 days ago

Description NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of...

Principal Duties/Responsibilities: Repairs entry-level equipment at component level. Works to improve technical skills through on-the-job technical training, technical projects and assignments....

Help Desk Support Specialist - Any Office Location

  • Atlanta, GA
  • 6 hours ago
  • Atlanta, GA
  • 6 hours ago

Post Help Desk Support Specialist - Any Office Location Job Category: Other Requisition Number: HELPD002023 Posting Details Posted: March 19, 2025 Full-Time Remote Locations Showing 1 location Atlanta...

Desktop support

  • Athens, GA
  • 6 hours ago
  • Athens, GA
  • 6 hours ago

Location: Athens, GA Description: Our client is currently seeking Desktop support The Customer Service Engineer - is an intermediate position that performs tasks related to repairing various...

Principal Technical Support Engineer

  • Atlanta, GA
  • 7 hours ago
  • Atlanta, GA
  • 7 hours ago

Pegasystems Principal Technical Support Engineer in Atlanta , Georgia Principal Technical Support Engineer Job Category: Information Technology Location: US - Georgia - Remote | US - Maine -...

Help Desk Technician

  • Austell, GA
  • 7 hours ago
  • Austell, GA
  • 7 hours ago

You will also maintain user accounts, complete new computer set ups and install/configure/maintain different hardware (PC, tablet, phone, printer, etc) and software/operating systems....

Bilingual Robot Support Specialist, Tier 1

  • Marietta, GA
  • 8 hours ago
  • Marietta, GA
  • 8 hours ago

Bilingual Robot Support Specialist, Tier 1 Bilingual Robot Support Specialist, Tier 1 Who is Turf Tank? Turf Tank has revolutionized the line-marking industry with the world's first autonomous...

Robot Support Specialist, Tier 1

  • Marietta, GA
  • 8 hours ago
  • Marietta, GA
  • 8 hours ago

Robot Support Specialist, Tier 1 Robot Support Specialist, Tier 1 Who is Turf Tank? Turf Tank has revolutionized the line-marking industry with the world's first autonomous line-marking robot for...

Teleradiology Help Desk Representative - Part Time - Hybrid

  • Atlanta, GA
  • 10 hours ago
  • Atlanta, GA
  • 10 hours ago

Experity is the leading software and services company for on-demand healthcare in the U.S. We provide software solutions that remove complexities and simplify operations for 5700+ urgent care...

Remote Work

Help Desk Analyst

  • Atlanta, GA
  • 1 day ago
  • Atlanta, GA
  • 1 day ago

Apply Now KMP CORP is looking for a skilled and customer-focused Help Desk Analyst to join our IT support team....

Onsite Lead/Sr. Help Desk Technician

  • Macon, GA
  • 2 days ago
  • Macon, GA
  • 2 days ago

Manage all aspects of Help Desk support services, including but not limited to ensuring the following actions are completed: Fielding incoming help requests from end users via both telephone and e-mail...

Desktop Analyst

  • Atlanta, GA
  • 2 days ago
  • Atlanta, GA
  • 2 days ago

Hands-on experience with Windows, macOS, and Linux operating systems. Familiarity with networking concepts (TCP/IP, VPNs, DNS, DHCP) and hardware troubleshooting....

Desktop Support

  • Atlanta, GA
  • 2 days ago
  • Atlanta, GA
  • 2 days ago

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the...

Technical Help Desk 1

  • Atlanta, GA
  • 2 days ago
  • Atlanta, GA
  • 2 days ago

We bring you tomorrow's opportunity, today Volt is immediately hiring for a Product Support Specialist in Menomonee Falls, WI?. As a Product Support Specialist you will: Drive positive consumer...

IT Support Technician

  • Cumming, GA
  • 2 days ago
  • Cumming, GA
  • 2 days ago

Strong knowledge of computer hardware (PC, Mac, Chromebook), network infrastructure, operating systems, application software, and information security best practices....

Demographic Data for Georgia

Moving to Georgia? Find some basic demographic data about Georgia below.


Local
National
10,712,033
252,498

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...
IT Help Desk Professional
Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let's see Because when you want...
Help Desk Essentials
This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...

Title Synonyms

Users interested in this job title also searched for the following job title


Salary for Help Desk Analyst Jobs in Georgia

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.



Highest Education Level

Help Desk Analysts in Georgia offer the following education background
Bachelor's Degree
43.7%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Georgia
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%



Help Desk Analyst Related Career Advice Articles

group of IT professionals working on a software program
5 IT Jobs to Help You Get Started in the Technology Industry

Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.

Read article »
How to become a software developer
How to Become a Software Developer

Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.

Read article »
employee creating a tech portfolio
How to Create a Tech Portfolio for Your Next Job Interview

Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.

Read article »