Help Desk Technician Jobs in Pleasant Prairie, WI
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Service Global, Inc.
- Deerfield, IL (24 miles from Pleasant Prairie, WI)
- 1 hour ago
- Deerfield, IL (24 miles from Pleasant Prairie, WI)
- 1 hour ago
Desktop Support EUC L1 Deerfield IL - USA Apply Now a day ago Job Description: Provided first-line technical support to end users via phone, email, and ticketing systems. Diagnosed and resolved...
In Person- Follett Software
- McHenry, IL (23 miles from Pleasant Prairie, WI)
- 4 days ago
- McHenry, IL (23 miles from Pleasant Prairie, WI)
- 4 days ago
at Follett Software in McHenry, Illinois, United States Job Description Company Overview: Everything we do is for educators. We're partnering with them to advance a bold vision for education that...
Remote- TEKsystems
- North Chicago, IL (14 miles from Pleasant Prairie, WI)
- 5 days ago
- North Chicago, IL (14 miles from Pleasant Prairie, WI)
- 5 days ago
Key Responsibilities Provide support for IT warehouse operations, including fulfillment, inventory management, and hardware distribution. Process and manage tickets through an IT service...
In Person Contract- GenAquarius LLC
- Libertyville, IL (17 miles from Pleasant Prairie, WI)
- 5 days ago
- Libertyville, IL (17 miles from Pleasant Prairie, WI)
- 5 days ago
Desk Support professional to join our team in Chicago....
In Person- TEKsystems
- North Chicago, IL (14 miles from Pleasant Prairie, WI)
- 7 days ago
- North Chicago, IL (14 miles from Pleasant Prairie, WI)
- 7 days ago
Assist users with application problems, operating systems, and network connectivity. Document all support activities, solutions, and updates in the ticketing system....
In Person Contract- TEKsystems
- North Chicago, IL (14 miles from Pleasant Prairie, WI)
- 7 days ago
- North Chicago, IL (14 miles from Pleasant Prairie, WI)
- 7 days ago
Assist users with operating systems, productivity tools, and network connectivity issues. Document incidents, service requests, and resolutions within a ticketing system....
In Person ContractDesktop Support Specialist - Temp Warehouse Support
- Astreya
- Pleasant Prairie, WI
- 7 days ago
- Pleasant Prairie, WI
- 7 days ago
Role Overview Astreya is seeking an experienced L2 Desktop Support Technician for a 36 month contract engagement to support a fast-moving client environment. In this role, you will serve as a...
In Person TemporaryIT Service Desk Specialist, Level III
- 3 Reasons Consulting, LLC
- North Chicago, IL (14 miles from Pleasant Prairie, WI)
- 12 days ago
- North Chicago, IL (14 miles from Pleasant Prairie, WI)
- 12 days ago
systems in an enterprise IT environment Prior experience in help desk, desktop support, or service desk roles Experience supporting military or federal health IT environments is a plus Required Certification...
In PersonSenior Service Desk Specialist
- Consumers Credit Union
- Lake Forest, IL (20 miles from Pleasant Prairie, WI)
- 15 days ago
- Lake Forest, IL (20 miles from Pleasant Prairie, WI)
- 15 days ago
system, IOS and Android, networking devices including VPN and Wi-Fi Strong attentional to detail, troubleshooting, critical thinking, and problem-solving skills, with a proactive, solutions-oriented...
Hybrid- Experis
- North Chicago, IL (14 miles from Pleasant Prairie, WI)
- 19 days ago
- North Chicago, IL (14 miles from Pleasant Prairie, WI)
- 19 days ago
Job Title: Help Desk Level 1 - D Location: North Chicago, IL 60064-3500 Duration: 12 Months Work Arrangement: 100% Onsite Pay Range: $30 - $32 per hour (W2) We are seeking a Help Desk Level 1 - D...
In Person- Sky Systems, Inc. (SkySys)
- Waukegan, IL (11 miles from Pleasant Prairie, WI)
- 19 days ago
- Waukegan, IL (11 miles from Pleasant Prairie, WI)
- 19 days ago
Job Requirements Technical minimum 3 years of strong experience providing IT infrastructure field support which includes troubleshooting hardware, software and operating system issues and problems and...
In PersonParkonect L1 Service Desk Specialist
- Flash
- Vernon Hills, IL (20 miles from Pleasant Prairie, WI)
- 20 days ago
- Vernon Hills, IL (20 miles from Pleasant Prairie, WI)
- 20 days ago
Help us change the way the world parks Parking isn't just about spaces - it's about creating seamless experiences, sustainable solutions, and smarter cities. At Flash, we're not just thinking...
In Person- Spectraforce Technologies Inc
- North Chicago, IL (14 miles from Pleasant Prairie, WI)
- 22 days ago
- North Chicago, IL (14 miles from Pleasant Prairie, WI)
- 22 days ago
Job Title-: Help Desk Analyst Location-: Chicago, IL Duration-: 12 Months Overview We are seeking an associate level candidate to join our Global Business Support team who demonstrates the ability...
In PersonIT Support Engineer I, Ops Tech Solutions (OTS)
- Amazon
- Kenosha, WI (7 miles from Pleasant Prairie, WI)
- 28 days ago
- Kenosha, WI (7 miles from Pleasant Prairie, WI)
- 28 days ago
About The Role As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems...
In PersonC.T. - Network Support Technician
- Lake County Regional Office of Education
- Vernon Hills, IL (20 miles from Pleasant Prairie, WI)
- 29 days ago
- Vernon Hills, IL (20 miles from Pleasant Prairie, WI)
- 29 days ago
Communicate with other district leaders and/or ITS members to ensure that device operating systems are at security compliance levels according to the manufacturer's date. 8....
In PersonDemographic Data for Pleasant Prairie, WI
Moving to Pleasant Prairie, WI? Find some basic demographic data about Pleasant Prairie, WI below.
Help Desk Technician Online Courses and Training Opportunities
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Salary for Help Desk Technician Jobs in Pleasant Prairie, WI
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Pleasant Prairie, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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