Help Desk Technician Jobs in Wisconsin
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
This position will perform initial troubleshooting of all internally developed applications and websites, desktop and mobile-related operating systems, other 3rd party software, and peripheral devices...
systems Windows and MacStrong working knowledge of networks and protocolsExcellent organizational skillsExcellent written and oral communication skills including telephone etiquetteExperience with...
IT Plant Support Analyst Part-Time Opportunity Are you ready to bring your technical skills to life in a dynamic, hands-on environment? This part-time role (1620 hours/week, first shift between 8...
Description The client is a structured cabling company. They ultimately win contracts to perform the installation of cabling for new build outs for organizations. 90% of their customers are retail...
The Position Arrowhead Pharmaceuticals is seeking a Help Desk Technician to join the Information Technology department split between our Madison & Verona, WI locations....
Infosys is seeking a Network and EUC Support Engineer to support and maintain scalable, secure, and high-performing End User Computing Management. This role requires close partnership and...
Responsibilities Sentinel is seeking a Desktop Support Engineer to join our team and provide on-site technical assistance to our customer. The ideal candidate will have experience troubleshooting...
systems, networks, databases and network security concepts and tools is required Experience with multi-platform Windows O/S required Experience using ITSM Ticketing tools (e.g., Service Now, Remedy...
Description: TEKsystems is seeking a 1st shift Technical Support Specialist for a Middleton based client. The Technical Support Specialist will provide timely response to IT service requests...
PRIMARY RESPONSIBILITIES: Willingness to learn new software Willingness to learn new computer skills Must have working knowledge of computers and their operating systems Understand mobile technologies...
Seeking a 2-Desktop Engineers, in Pleasant Prairie, WI.
- Pleasant Prairie, WI
- 2 days ago
- Pleasant Prairie, WI
- 2 days ago
Bachelor's degree preferred. 2+ years experience in help desk support and data center operations....
Our West-side client provides Technical Managed Services to client companies ranging from new builds to system roll-outs, servicing wireless connectivity, systems and servers, security, point of...
Job Details Technical Support Specialist Technical Support Engineer Madison, WI Posted: 8/22/2025 Job Description Job ID#: 61425 Job Category: Technical Support Specialist Position Type: Contract...
Help Desk Representative - Healthcare - Remote Wisconsin
- Milwaukee, WI
- 4 days ago
- Milwaukee, WI
- 4 days ago
Intermediate knowledge of operating systems with the ability to interpret operation manuals, procedures, and healthcare/government guidelines....
Remote WorkGeneral Overview of Position The City of Kenosha's Information Technology Department is a dynamic and collaborative team, serving as both an innovation partner and technical support resource for...
Demographic Data for Wisconsin
Moving to Wisconsin? Find some basic demographic data about Wisconsin below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Wisconsin
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Wisconsin offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Resolution
- General Repair
- Information Technology
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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