Desktop Support Specialist - Temp Warehouse Support

Role Overview

Astreya is seeking an experienced L2 Desktop Support Technician for a 36 month contract engagement to support a fast-moving client environment. In this role, you will serve as a primary point of escalation for desktop and end-user technology issues across corporate office and warehouse settings. You will be embedded on-site, working closely with the client's internal teams to ensure seamless day-to-day IT operations.

Key Responsibilities

• Provide hands-on L2 technical support for hardware, software, and peripheral issues across Windows and macOS environments.
• Serve as an escalation point from L1 support, triaging and resolving complex end-user issues in a timely manner.
• Support the setup, configuration, and ongoing operations of a newly established warehouse facility, including workstations, printers, scanners, and network-connected devices.
• Image, deploy, and manage laptops and desktops using standard tools and MDM platforms (e.g., Jamf, Intune).
• Administer and troubleshoot user accounts, permissions, and access in Active Directory and/or Azure AD.
• Support AV and conferencing technology in meeting rooms and shared spaces.
• Maintain accurate documentation of issues, resolutions, and asset inventory using the client's ticketing system.
• Collaborate with network and infrastructure teams to resolve connectivity and endpoint issues.
• Communicate clearly and professionally with end users at all levels, maintaining a high standard of customer service.
• Adapt to a dynamic, high-growth environment and reprioritize effectively as business needs evolve.

Required Qualifications

• 3+ years of hands-on experience in a desktop support or IT technician role, with demonstrated L2 competency.
• Strong troubleshooting skills across Windows 10/11 and macOS platforms.
• Experience with Active Directory, Azure AD, and Microsoft 365 administration.
• Familiarity with MDM solutions such as Jamf Pro or Microsoft Intune.
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Experience supporting warehouse or operations environments is a plus.
• Excellent interpersonal and communication skills; ability to translate technical concepts for non-technical users.
• Self-directed and comfortable working in a fast-paced, ambiguous environment.
• Ability to lift and move IT equipment as needed (up to 50 lbs).

Preferred Qualifications

• CompTIA A+, Network+, or Microsoft certifications (MD-102 / MS-900).
• Experience supporting a logistics, supply chain, or warehouse technology environment.
• Familiarity with ITSM platforms such as ServiceNow or Jira Service Management.
• Prior experience in a managed services or client-facing IT support model.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.