Help Desk Level 1 - D

Job Title: Help Desk Level 1 - D
Location: North Chicago, IL 60064-3500
Duration: 12 Months
Work Arrangement: 100% Onsite
Pay Range: $30 - $32 per hour (W2)

We are seeking a Help Desk Level 1 - D to join one of our leading healthcare clients.

Position Overview
We are seeking a Help Desk Level 1 professional to support Global Compliance systems and applications. This role will provide Level 1 technical support, troubleshoot system issues, manage support requests, and assist with system maintenance and testing.
The ideal candidate will have strong communication skills, excellent computer knowledge, and experience supporting business systems in a fast-paced environment.

Key Responsibilities

• Provide Level 1 support for Global Compliance systems and applications
• Review support tickets and emails, troubleshoot issues, and determine root causes
• Work closely with internal technology and compliance teams to resolve system issues
• Support day-to-day incident management and issue resolution
• Assist with system testing, troubleshooting, and documentation
• Maintain system documentation and support end-user training activities
• Recommend solutions using existing applications and systems
• Complete assigned project tasks within timelines and budget requirements
• Ensure compliance with corporate policies and procedures

• High School Diploma required; Associates Degree preferred
• 13 years of experience in a business systems support or help desk role
• Strong verbal and written communication skills
• Excellent computer and troubleshooting skills
• Customer-focused mindset with strong attention to detail
• Ability to work independently and collaboratively within a team environment

We are looking for the candidate who are eligible to work with any employers without sponsorship .

If youre interested, please click Apply button.