Help Desk Technician Jobs in Richmond, VA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Application Development and Support Engineer II
- Ryder System
- Richmond, VA
- 5 hours ago
- Richmond, VA
- 5 hours ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here (. Job Description : Summary The Application Support Engineer II role combines advanced application support with...
In Person- Insight Global
- Mechanicsville, VA (15 miles from Richmond, VA)
- 8 hours ago
- Mechanicsville, VA (15 miles from Richmond, VA)
- 8 hours ago
Job Description Insight Global is looking for a IT Support Technician to handle incoming support requests and deliver prompt, high-quality customer service. This role involves direct communication...
In PersonInstall and support a variety of PC operating systems....
RemoteCompucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we...
In PersonRemote Support Engineer - XR/VL
- Canon USA & Affiliates
- Richmond, VA
- 1 day ago
- Richmond, VA
- 1 day ago
Remote Support Engineer - XR/VL - req1698 OVERVIEW The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for...
RemoteRemote Support Engineer CT/MR/VL
- Canon USA & Affiliates
- Richmond, VA
- 1 day ago
- Richmond, VA
- 1 day ago
Remote Support Engineer CT/MR/VL - req1695 OVERVIEW The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for...
Remote$24.06 - $27.07 _____________________________________________________________ ON-SITE POSITION Provides technical or functional application problem solving advice and follow up to system users via...
In PersonRole: Production Support Engineer Location: Candidates will need to be based in US and can work remotely from any part of US. ** Please note this role is not able to offer visa transfer or...
Remote- Ask IT Consulting
- Chesterfield, VA (12 miles from Richmond, VA)
- 5 days ago
- Chesterfield, VA (12 miles from Richmond, VA)
- 5 days ago
An ideal candidate will have advanced level skill at supporting Microsoft Windows XP and Windows 7 operating systems; advanced level skill at supporting Microsoft Office 2003 and above; a working level...
In PersonCompany Description Ask ITC Inc. is a software development Company. Our passion is delivering technology strategies & digital solutions that assist our clients with building competitive,...
In PersonBiomedical Equipment Support Specialist
- Veterans Health Administration
- Richmond, VA
- 5 days ago
- Richmond, VA
- 5 days ago
Knowledge of computer and server hardware and software functionality including virus protection, operating system patches and upgrades, and information security tools....
In Persons: System s Support Specialist Job ID: 802021 Employment Type: Contract Location: 202 North 9th Street Richmond, VA 23219 Ideal Candidate Profile: We are seeking a highly skilled System s Support...
In PersonPosition Overview The Senior Technical Support Engineer, MI I (Tier 1) provides highly visible remote technical support across our product lines for HCUS customers. This role focuses on more...
In PersonThe Country Club of Virginia is seeking a reliable, customer-focused IT Help Desk Technician to provide first-level technical support across multiple departments....
In PersonHelp Desk Phone Analyst#26-16627 $29-$34 per hour Richmond, VA 20% Remote Job Description Our client, is a Commercial Banking company, is looking for a Help Desk Phone Analyst for their Richmond,...
HybridDemographic Data for Richmond, VA
Moving to Richmond, VA? Find some basic demographic data about Richmond, VA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Richmond, VA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Richmond, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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