Help Desk Technician Jobs in Richmond, VA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to...
Who Are We? Taking care of our customers, our communities and each other. Thats the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property...
Create workflow / call tickets for phone support, walk in traffic, and emails to the Help Desk. Support live chat communications....
Skill Helpdesk and desktop support Required 3 Years Hardware support (PCs, laptops, tablets, printers, scanners, monitors) Required 3 Years Microsoft Windows 10 and 11 Required 3 Years Microsoft...
systems, networks, databases and network security concepts and tools is required Experience with multi-platform Windows O/S required Experience using ITSM Ticketing tools (e.g., Service Now, Remedy...
Return to selected search result Contracted IT Senior Support Specialist Apply locations Richmond, KY, USA time type Full time posted on Posted Today job requisition id JR249622 Job Title...
Remote WorkReturn to selected search result IT Senior Support Specialist - Manufacturing Operations Apply locations Richmond, KY, USA time type Full time posted on Posted Today job requisition id JR249623...
Remote WorkMinimum Qualifications Working knowledge of various windows operating systems such as Win Operating Systems, and associated products to include but not limited to Microsoft Office Suite....
End User/Desktop Support Specialist
- Ashland, VA (12 miles from Richmond, VA)
- 2 days ago
- Ashland, VA (12 miles from Richmond, VA)
- 2 days ago
Company Description Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Secaucus, NJ. Infojini Consulting is recognized as one of the fastest growing...
Company Description US IT Solutions Inc.. We are based in Fremont, California that offers complete technology services in IT staffing, Mobile development, Web development and Cloud computing. We...
Demonstrated experience with Microsoft operating systems including Windows 10 and Windows 11. Detailed experience with Microsoft Office and application support....
. - Demonstrated experience with Microsoft operating systems including Windows 10 and Windows 11. - Detailed experience with Microsoft Office and application support. - Demonstrated skills with supporting...
Demonstrated experience with Microsoft operating systems including Windows 10 and Windows 11. Detailed experience with Microsoft Office and application support....
TECHNICAL SUPPORT SPECIALIST - US Residence based position
- Chesterfield, VA (12 miles from Richmond, VA)
- 7 days ago
- Chesterfield, VA (12 miles from Richmond, VA)
- 7 days ago
United States : Colorado : Aurora || United States : Colorado : Boulder || United States : Colorado : Centennial || United States : Colorado : Colorado Springs || United States : Colorado : DENVER N...
Overview GovCIO is currently hiring for a Help Desk Analyst to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote. Provide support from 10 a.m. 7 p.m....
Remote WorkDemographic Data for Richmond, VA
Moving to Richmond, VA? Find some basic demographic data about Richmond, VA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Richmond, VA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Richmond, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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