Systems Support Specialist

s: System s Support Specialist Job ID: 802021 Employment Type: Contract Location: 202 North 9th Street Richmond, VA 23219 Ideal Candidate Profile: We are seeking a highly skilled System s Support Specialist to support a secure, stable, and high-performing hybrid IT environment. This role is responsible for administering servers, identity system s, and enterprise services across on-premises and cloud platforms. The ideal candidate is a hands-on technical professional with strong experience in infrastructure operations, patch management, monitoring, backup, and system maintenance while following structured operational and security processes. Key Responsibilities Infrastructure Administration

• Administer and support Windows Server environments across on-premises and cloud infrastructure.
• Manage Active Directory, Group Policy, DNS, and DHCP services.
• Support Microsoft 365 technologies including Exchange Online and Entra ID (Azure AD).
• Maintain system availability, performance, and configuration standards.
• Perform routine server administration, maintenance, and troubleshooting activities.

Patch Management & Vulnerability Remediation

• Execute structured server and infrastructure patching activities.
• Coordinate maintenance schedules and communicate system impact with leadership and stakeholders.
• Support vulnerability remediation initiatives aligned with security priorities.
• Validate and test patches before deployment into production environments.
• Track and maintain patch compliance documentation and reporting.

Security & Compliance Support

• Implement infrastructure security controls defined by the Information Security Office.
• Support identity and access management processes including MFA and access controls.
• Assist with system hardening, logging, monitoring, and security integrations.
• Participate in audit readiness and compliance support activities.

Monitoring & Incident Response

• Monitor enterprise system s and respond to operational alerts and incidents.
• Provide Tier 2/3 infrastructure support and troubleshooting.
• Participate in incident response, escalation management, and root cause analysis.
• Contribute to continuous service improvement initiatives.

Backup & Disaster Recovery

• Administer backup and recovery solutions for enterprise system s.
• Perform backup validation and restore testing activities.
• Support disaster recovery objectives including RTO and RPO requirements.

Change Management & Operations

• Follow established change management and operational governance processes.
• Execute infrastructure changes in a controlled and documented manner.
• Participate in CAB meetings and operational reviews as needed.

Cross-Functional Collaboration

• Partner with Network Engineering teams on infrastructure dependencies and connectivity issues.
• Coordinate with End User Services regarding user-impacting changes and support activities.
• Support Application and Data teams with system integrations and operational support.
• Communicate system status, risks, and operational issues to leadership teams.

Required Skills & Experience

• Experience administering Windows Server environments.
• Strong knowledge of Active Directory and Group Policy.
• Hands-on experience supporting Microsoft 365, Exchange Online, and Entra ID/Azure AD.
• Experience with patch management, vulnerability remediation, and system maintenance.
• Familiarity with backup and disaster recovery solutions.
• Basic understanding of networking concepts and infrastructure dependencies.
• Strong troubleshooting and problem-solving skills.

Preferred Qualifications

• Experience working in government or regulated environments.
• Experience supporting hybrid infrastructure environments (on-premises and Azure).
• Familiarity with NIST or similar security/compliance frameworks.
• Experience with virtualization technologies such as VMware or Hyper-V.
• Exposure to monitoring, SIEM, or endpoint management tools.