Help Desk Technician Jobs in Virginia
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Enterprise IT Support Officer Equipment and Telephony Installer
- Herndon, VA
- 45+ days ago
- Herndon, VA
- 45+ days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment and Telephony Installer to join our team in Herndon, VA. In this role, you support a...
Enterprise IT Support Officer (EITSO) - Location Support Center (LSC)
- Chantilly, VA
- 10 days ago
- Chantilly, VA
- 10 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Location Support Center (LSC) to join our team in Chantilly, VA. In this role, you will provide...
Enterprise IT Support Officer - Location Support Center
- Chantilly, VA
- 10 days ago
- Chantilly, VA
- 10 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Location Support Center (LSC) to join our team in Chantilly, VA. In this role, you will provide...
ManTech seeks a motivated, career and customer-oriented Technical Support Analyst SME to join our team in McLean, VA. In this role, you will oversee and execute complex audiovisual (AV) and video...
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officers (EITSO) Phone Tech to join our team in McLean, VA. In this role you are responsible for the installation,...
Enterprise IT Support Officer (EITSO) Complex Projects Network Installer
- McLean, VA
- 30+ days ago
- McLean, VA
- 30+ days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officers (EITSO) Complex Projects Network Installer to join our team in McLean, VA. In this role, serve on a team of...
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Dedicated Support to join our team in McLean, VA. In this role, you will deliver concierge-level IT...
ManTech seeks a motivated, career and customer-oriented Tier I Support Engineer Nights to join our team in Tysons, VA. The Tier I Support Engineer will be part of a global team that provides 24x7...
ManTech seeks a motivated, career and customer-oriented Tier I Support Engineer Evenings to join our team in Tysons, VA. The Tier I Support Engineer will be part of a global team that provides...
Aegis Weapon System (AWS) Aegis Computer Network Technician (ACNT) Supervisor Trainer
- Dahlgren, VA
- 30+ days ago
- Dahlgren, VA
- 30+ days ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Location: Washington, DC metro area (On-site) Clearance Required: Full-Scope Polygraph Employment Type: Full-Time (W-2 or 1099) Overview: Praescient Analytics is hiring an experienced Customer...
As an Aegis Computer Network Technician working for Hepburn and Sons LLC, you will be assigned to be part of our experienced technical team at the Surface Combat Systems Center (SCSC) in Wallops,...
Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services, and managed IT solutions.We are seeking motivated and customer-focused IT Service Desk...
Demographic Data for Virginia
Moving to Virginia? Find some basic demographic data about Virginia below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Virginia
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Virginia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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