Help Desk Technician Jobs in Virginia
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Title: IT and Staff Support Specialist Belong. Connect. Grow. with KBR! KBRs National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in...
Applications Support Specialist - TS/SCI with Polygraph
- Chantilly, VA
- 9 hours ago
- Chantilly, VA
- 9 hours ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Client Support Specialist - Dec 2024 / May 2025 Grads
- Norfolk, VA
- 9 hours ago
- Norfolk, VA
- 9 hours ago
ADP is hiring a Client Support Specialist - Dec 2024 / May 2025 Grads. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join...
Job Description An employer in Petersburg, VA is looking for a Desktop Support technician. This person will be: Troubleshooting through printer issues and mail issues, as well as some server and...
Position Summary The McIntire School of Commerce is inviting applications for a Help Desk Technician....
systems Setting up and maintaining laptops, desktops, printers, and related equipment Assisting with basic networking issues (LAN/WAN, connectivity, VPN) Delivering outstanding customer service to...
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to...
Task: Network Monitoring/Help Desk Support Subtasks....
Who Are We? Taking care of our customers, our communities and each other. Thats the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property...
Create workflow / call tickets for phone support, walk in traffic, and emails to the Help Desk. Support live chat communications....
Responsibilities Peraton is seeking an experienced Senior Cyber Support Specialist to become part of Peraton's Department of State (DOS) Diplomatic Security Cyber Mission (DSCM) program providing...
Skill Helpdesk and desktop support Required 3 Years Hardware support (PCs, laptops, tablets, printers, scanners, monitors) Required 3 Years Microsoft Windows 10 and 11 Required 3 Years Microsoft...
Requires an understanding of current Microsoft supported Windows operating systems. A high level of competency in both written and oral communications skills is strongly desired....
Description SME Helpdesk Specialist to support large-scale migration and operations on a large, high-profile DOD contract. The program provides enterprise-wide IT support to enable Information...
systems, networks, databases and network security concepts and tools is required Experience with multi-platform Windows O/S required Experience using ITSM Ticketing tools (e.g., Service Now, Remedy...
Demographic Data for Virginia
Moving to Virginia? Find some basic demographic data about Virginia below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Virginia
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Virginia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Resolution
- General Repair
- Information Technology
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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