Help Desk Technician Jobs in Norfolk, VA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- New Horizons Regional Education Center
- Hampton, VA (14 miles from Norfolk, VA)
- 1 day ago
- Hampton, VA (14 miles from Norfolk, VA)
- 1 day ago
GENERAL STATEMENT OF DUTIES Provides information technology training and support for NHREC staff at three campus sites- Woodside Lane, Kiln Creek, and Yorktown Middle School. Performs basic...
In Person- Insight Global, Inc.
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 2 days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 2 days ago
Job Requirements Dam Neck, VA Secret Polygraph not specified Early Career (2+ yrs experience) $50,000 - $60,000 Job Description Day-to-Day Responsibilities: Provide Tier 1/Tier 2 IT support to end...
In Person- Barbaricum
- Newport News, VA (17 miles from Norfolk, VA)
- 3 days ago
- Newport News, VA (17 miles from Norfolk, VA)
- 3 days ago
Familiarity with Windows and Linux operating systems. Strong communication and problem-solving skills....
In Person- RQ Construction
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 3 days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 3 days ago
RQ Construction is looking for an IT Help Desk Technician to join our team in Virginia Beach, VA....
In PersonJunior Tier II Help Desk Agent
- StratasCorp Technologies
- Chesapeake, VA (7 miles from Norfolk, VA)
- 4 days ago
- Chesapeake, VA (7 miles from Norfolk, VA)
- 4 days ago
Desk Technician to provide first line support for Microsoft technologies including Microsoft 365 (Exchange Online, Teams, SharePoint Online, OneDrive), Windows 10/11, Azure Active Directory/Entra ID...
In PersonJunior Computer User Support Specialist
- Decisionpoint Corporation
- Portsmouth, VA (5 miles from Norfolk, VA)
- 5 days ago
- Portsmouth, VA (5 miles from Norfolk, VA)
- 5 days ago
Overview DecisionPoint Corporation is seeking a Junior Computer User Support Specialist for the Norfolk Naval Shipyard IT Support Services contract. NNSY's mission is to safely return warships to...
HybridSenior Desktop Support Technician
- Leidos
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 5 days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 5 days ago
More About the Role: NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core...
In PersonTechnical Support Specialist (Engineer Systems 2) - 28680
- Huntington Ingalls Industries
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 7 days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 7 days ago
Candidate must have strong practical knowledge and hands-on experience with Red Hat Linux operating system. Bonus Points For Having!...
In PersonTitle: Training Support Specialist Clearance: Secret Location: Norfolk, VA Program: USFF Company/ Program Description: Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been...
In PersonSpecialist, DC Technical Support
- DollarTree
- Chesapeake, VA (7 miles from Norfolk, VA)
- 12 days ago
- Chesapeake, VA (7 miles from Norfolk, VA)
- 12 days ago
Job Description Job Title: DC Technical Support Specialist Reports to:DC Technical Services Manager (Directly) Director of Technical Services (Indirectly) The DC Technical Support Specialist is...
In Person- Riverside Health
- Newport News, VA (17 miles from Norfolk, VA)
- 14 days ago
- Newport News, VA (17 miles from Norfolk, VA)
- 14 days ago
Newport News, Virginia Overview The PC Technician performs general Help Desk and PC Tech duties by providing courteous technical expertise on the telephone or in person for reported hardware or...
In Person- Regent University
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 17 days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 17 days ago
Help Desk Technician Regent University - 3.5 Virginia Beach, VA Job Details Full-time 1 day ago Benefits Disability insurance Health insurance Flexible spending account Life insurance Retirement plan...
In Person Part Time- TEKsystems
- Newport News, VA (17 miles from Norfolk, VA)
- 20 days ago
- Newport News, VA (17 miles from Norfolk, VA)
- 20 days ago
Key Responsibilities Technical Support Provide on-site support for: Computer hardware Windows 10 operating systems Enterprise applications Internally developed software Troubleshoot and resolve technical...
In Person- 22nd Century Technologies, Inc.
- Norfolk, VA
- 22 days ago
- Norfolk, VA
- 22 days ago
Job Requirements Joint Forces Staff College, VA Secret Polygraph not specified Early Career (2+ yrs experience) $60,000 - $65,000 Job Description Job Description - Help Desk Technician Location: Norfolk...
In PersonMore About the Role: NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core...
In PersonDemographic Data for Norfolk, VA
Moving to Norfolk, VA? Find some basic demographic data about Norfolk, VA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Norfolk, VA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Norfolk, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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