Help Desk Technician Jobs in Norfolk, VA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Tier 1 Network Monitor/ Helpdesk
- Hampton, VA (14 miles from Norfolk, VA)
- 3 hours ago
- Hampton, VA (14 miles from Norfolk, VA)
- 3 hours ago
Job#: 2087073 Job Description: The Network Engineer supports the 24x7 Operations of our clients enterprise network. The network monitor will work on a team responsible for the 24x& mission...
Client Support Specialist - Dec 2024 / May 2025 Grads
- Norfolk, VA
- 16 hours ago
- Norfolk, VA
- 16 hours ago
ADP is hiring a Client Support Specialist - Dec 2024 / May 2025 Grads. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join...
Tier-1 Network Monitor/Help Desk Support
- Hampton, VA (14 miles from Norfolk, VA)
- 18 hours ago
- Hampton, VA (14 miles from Norfolk, VA)
- 18 hours ago
Task: Network Monitoring/Help Desk Support Subtasks....
Project Support Engineer Expert, World Class Planning
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 2 days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 2 days ago
Responsibilities Noblis MSD is seeking an experienced Navy depot level surface ship maintenance and modernization Project Support Engineer Expert (with an ACTIVE Secret clearance) to support...
- Newport News, VA (17 miles from Norfolk, VA)
- 2 days ago
- Newport News, VA (17 miles from Norfolk, VA)
- 2 days ago
development and programming....
IT Support Associate II, Ops Tech Solutions (OTS) - Fixed Field
- Suffolk, VA (15 miles from Norfolk, VA)
- 3 days ago
- Suffolk, VA (15 miles from Norfolk, VA)
- 3 days ago
BASIC QUALIFICATIONS - 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience - Experience troubleshooting integrated and interdependent computer systems - Experience...
- Chesapeake, VA (7 miles from Norfolk, VA)
- 6 days ago
- Chesapeake, VA (7 miles from Norfolk, VA)
- 6 days ago
Founded in 1995, ESN is a Small Disadvantage Business (SDB), Service-Disabled Veteran-Owned Small Business (SDVOSB) and Veteran Owned Small Business (VOSB). ESN delivers trusted solutions that...
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 7 days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 7 days ago
Systems 7/2010, Microsoft Office 365, Citrix, Printing, and Scanning Position Requirements Associates Degree or higher in Computer Science and/or equivalent work of college experience preferred. 2...
TECHNICAL SUPPORT SPECIALIST - US Residence based position
- Hampton, VA (14 miles from Norfolk, VA)
- 7 days ago
- Hampton, VA (14 miles from Norfolk, VA)
- 7 days ago
United States : Colorado : Aurora || United States : Colorado : Boulder || United States : Colorado : Centennial || United States : Colorado : Colorado Springs || United States : Colorado : DENVER N...
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 8 days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 8 days ago
The Website Support Specialist is fully responsible for handling technical support requests (via email and phone) for customers utilizing our website products and marketing services. This resource...
Posting Details Posting Details Working TitleHelp Desk Services Specialist Position Number00843A DepartmentLIBRARY PUBLIC SERVICES LocationNorfolk, VA Type of PositionClassified Type of JobFull...
Technical Support Specialist (MSST) - (Engineer Systems 2) -25018
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 13 days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 13 days ago
Minimum Qualifications Must have a thorough understanding of Linux operating systems and be able to use advanced capabilities Thorough understanding of networking concepts, architectures, and transport...
BCforward is currently seeking a highly motivated Desktop Support Technician in Virginia Beach, VA. Position Title: Desktop Support Technician Location : Virginia Beach, VA Anticipated Start Date:...
Functional Responsibilities: First level Support: Provide first-level help desk support to all faculty/staff and students....
Computer Technician/ Network Administrator
- Hampton, VA (14 miles from Norfolk, VA)
- 15 days ago
- Hampton, VA (14 miles from Norfolk, VA)
- 15 days ago
Computer Technician/ Network Administrator Hampton University in Hampton, VA Apply Now Type: Full-Time Posted: 08/12/2025 Category: Network/System Administrator Military Description This position...
Demographic Data for Norfolk, VA
Moving to Norfolk, VA? Find some basic demographic data about Norfolk, VA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Norfolk, VA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Norfolk, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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