Helpdesk

Job Requirements Dam Neck, VA Secret Polygraph not specified Early Career (2+ yrs experience) $50,000 - $60,000 Job Description Day-to-Day Responsibilities: Provide Tier 1/Tier 2 IT support to end users in a secure DoD environment supporting mission-critical systems. Troubleshoot hardware, software, and network issues across Windows environments, ensuring timely resolution of service tickets. Install, configure, and maintain user workstations and peripheral devices while adhering to security policies and compliance requirements. Support account provisioning, password resets, and system access through Active Directory. Document incidents, track trends, and escalate complex issues as needed while maintaining accurate records in the ticketing system. Must-Haves: Active Secret clearance (required) 1-3+ years of help desk or IT support experience in a government or enterprise environment Strong troubleshooting experience with Windows OS, Microsoft 365, and enterprise applications Experience using ticketing systems (ServiceNow, Remedy, Jira, etc.) Basic understanding of networking concepts (TCP/IP, VPN, DNS, Wi-Fi) Experience working in controlled or compliance-driven environments (DoD, federal) Strong communication and customer service skills Plusses: Experience with Active Directory (account provisioning, group policy) Exposure to endpoint management tools (SCCM, Intune) Familiarity with DoD environments (DISA STIGs, basic security practices) CompTIA A+, Security+, or similar certification Experience supporting remote users or classified networks $24/hr to $30/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. group id: 10112344 N Name Hidden Professional Recruiter Apply now