Help Desk Technician Jobs in Ashburn, VA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Applications Support Specialist - TS/SCI with Polygraph
- Chantilly, VA (11 miles from Ashburn, VA)
- 16 hours ago
- Chantilly, VA (11 miles from Ashburn, VA)
- 16 hours ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Desktop Support Technician - Pensacola, FL
- Vienna, VA (17 miles from Ashburn, VA)
- 17 hours ago
- Vienna, VA (17 miles from Ashburn, VA)
- 17 hours ago
systems Setting up and maintaining laptops, desktops, printers, and related equipment Assisting with basic networking issues (LAN/WAN, connectivity, VPN) Delivering outstanding customer service to...
Senior Cyber Support Specialist
- Arlington, VA (23 miles from Ashburn, VA)
- 22 hours ago
- Arlington, VA (23 miles from Ashburn, VA)
- 22 hours ago
Responsibilities Peraton is seeking an experienced Senior Cyber Support Specialist to become part of Peraton's Department of State (DOS) Diplomatic Security Cyber Mission (DSCM) program providing...
- Bethesda, MD (21 miles from Ashburn, VA)
- 1 day ago
- Bethesda, MD (21 miles from Ashburn, VA)
- 1 day ago
TIAG is currently hiring an on-site Help Desk Technician to support our team at the Uniformed Services University of Health Sciences in Bethesda, MD....
- Sterling, VA (4 miles from Ashburn, VA)
- 2 days ago
- Sterling, VA (4 miles from Ashburn, VA)
- 2 days ago
Technical Proficiency: Strong knowledge of Windows and Mac operating systems, Microsoft Office 365, Active Directory, and virtualization technologies such as VMware and Hyper-V....
- Reston, VA (9 miles from Ashburn, VA)
- 2 days ago
- Reston, VA (9 miles from Ashburn, VA)
- 2 days ago
systems Working knowledge of Microsoft Office Suite Excellent documentation, collaborative and communication skills, both written and verbal Astor & Sanders Corporation (www.astor-sanders.com) offers...
Customer Support Specialist (Technical)
- Sterling, VA (4 miles from Ashburn, VA)
- 2 days ago
- Sterling, VA (4 miles from Ashburn, VA)
- 2 days ago
Responsibilities Peraton is seeking a Customer Support Specialist (CSS) to join our team of qualified and diverse individuals on our Department of State (DOS) Bureau of Consular Affairs Enterprise...
- Sterling, VA (4 miles from Ashburn, VA)
- 2 days ago
- Sterling, VA (4 miles from Ashburn, VA)
- 2 days ago
Essential Functions: Client technologies include Microsoft Windows and iOS operating systems. Initiate, maintain and close-out scheduled video teleconferencing sessions....
L2 Support Engineer Digital Product Suite
- Gaithersburg, MD (13 miles from Ashburn, VA)
- 2 days ago
- Gaithersburg, MD (13 miles from Ashburn, VA)
- 2 days ago
Were seeking a highly motivated and technically versatile L2 Support Engineer to join our team supporting a dynamic suite of digital products. This is a critical role that ensures our customers...
Service Desk Technician (Tier 1)
- Vienna, VA (17 miles from Ashburn, VA)
- 2 days ago
- Vienna, VA (17 miles from Ashburn, VA)
- 2 days ago
Must have technical understanding of the technical environment, including applications, operating systems, machine configurations, and networked devices....
- Herndon, VA (7 miles from Ashburn, VA)
- 3 days ago
- Herndon, VA (7 miles from Ashburn, VA)
- 3 days ago
Your role and responsibilities Principal Support Engineer, IBM Corporation, Herndon, VA (Up to 100% telecommuting permitted): Provide support for complex system-level software products by...
Customer Service Support Specialist - TS/SCI with Polygraph
- Chantilly, VA (11 miles from Ashburn, VA)
- 3 days ago
- Chantilly, VA (11 miles from Ashburn, VA)
- 3 days ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Cloud Support Engineer Evenings
- Tysons Corner, VA (15 miles from Ashburn, VA)
- 3 days ago
- Tysons Corner, VA (15 miles from Ashburn, VA)
- 3 days ago
General information Requisition # R62819 Locations USA-VA-Tysons Posting Date 08/25/2025 Security Clearance Required TS/SCI w/ Poly Remote Type Onsite Time Type Full time Description &...
Roaming Technical Support Engineer III
- McLean, VA (19 miles from Ashburn, VA)
- 3 days ago
- McLean, VA (19 miles from Ashburn, VA)
- 3 days ago
Company Overview Iridium is an award-winning and innovative satellite communications company with bragging rights to the only network that offers voice and data connectivity anywhere in the world....
- Fairfax, VA (11 miles from Ashburn, VA)
- 3 days ago
- Fairfax, VA (11 miles from Ashburn, VA)
- 3 days ago
Network Support Specialist Job Locations US-VA-Fairfax Job ID 2025-5845 # of Openings 0 Category Cyber Security Opportunity Network Support Specialist will oversee our corporate managed service...
Demographic Data for Ashburn, VA
Moving to Ashburn, VA? Find some basic demographic data about Ashburn, VA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Ashburn, VA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Ashburn, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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