End User Support Analyst - II

Job Title: End User Support Analyst - II

Location: Remote

Duration: 12 months+

About the Role
We are seeking a highly experienced and strategic **Sales Data Governance Analyst** to serve as the critical bridge between our Sales and IT teams. As a vital part of our sales support team, you will be the primary gatekeeper for our CRM, responsible for reviewing, researching, and establishing new prospect accounts and NASP requests.

This is a senior-level role that goes beyond daily governance. You will partner directly with sales leaders to advocate for process improvements and will spearhead a major technological evolution: leading the strategic migration of our CRM from Salesforce (SFDC) to Client Dynamics. Bringing your prior experience with *** sales organizations, you will ensure all new accounts are legally valid, data-complete, and free of territory conflicts while driving system change that empowers our sellers to engage prospects with absolute confidence.

### Key Responsibilities
CRM Migration Leadership :** Lead and project-manage the strategic migration of our sales data and workflows from Salesforce (SFDC) to Client Dynamics, ensuring data integrity, mapping accuracy, and minimal disruption to the sales organization.
Stakeholder Advocacy & Change Management :** Work directly with sales representatives and executive sales leaders to advocate for system changes, communicate new governance policies, and drive user adoption during the CRM transition.
Sales Account & NASP Setup :** Promptly respond to, review, research, and establish Sales Account and NASP requests using internal data and external tools.
CLE Review & Duplicate Cleanup:** Conduct rigorous CLE (Customer Legal Entity) reviews, perform necessary updates, and execute duplicate cleanups to ensure every CLE remains unique per customer.
Conflict Resolution & Hierarchy Management :** Cross-reference requested accounts against existing records to prevent territory overlaps. Ensure no other sales team members are actively working the account or any of its parent/subsidiary entities.
Due Diligence & External Data Utilization :** Conduct thorough research using third-party prospect datasets (such as Dun & Bradstreet, ZoomInfo, etc.) to verify legal legitimacy, active status, and accurate firmographic details.
GCH Application Testing & UAT :** Review business requirements, then test and accept new functionality, UI screen updates, and workflow changes for the GCH application. Partner with IT to ensure system changes meet business needs.

Required Skills & Qualifications
Experience :** **5+ years** of progressive experience in Data Governance, Sales Support/Operations, Master Data Management (MDM), or a related CRM administrative role.
Ecosystem Experience:** Prior, demonstrated experience working directly with ***** sales and sales support organizations** is required.
CRM Migration & Dual-Platform Expertise:** Strong technical proficiency in both **Salesforce (SFDC)** and **Client Dynamics**. Proven experience leading or heavily contributing to a platform migration between the two systems.
Leadership & Communication :** Executive presence with the ability to confidently collaborate with sales leaders. Excellent vocal and written communication skills to advocate for business changes, de-escalate disputes, and translate business needs to IT teams.
Business Structure Acumen :** Deep understanding of corporate structures, legal entities (e.g., CLEs, LLCs, Inc., parent/child hierarchies), and how businesses are legally organized.
Third-Party Data Proficiency :** Hands-on experience working with leading external prospect datasets and enrichment tools, such as Dun & Bradstreet (D&B), ZoomInfo, or similar platforms.
System Testing Experience :** Proven ability to review technical requirements and perform User Acceptance Testing (UAT) for new CRM/GCH screens and workflows.
Attention to Detail :** A hyper-focused, meticulous approach to data entry, mapping, and validation to ensure zero-defect account creation and migration.

Nice-to-Have Skills
CRM Certifications:** Client Certified: Dynamics 365 Sales Functional Consultant Associate or Salesforce Administrator Certification (ADM 201).
Advanced Data Manipulation:** Strong proficiency in Client Excel (VLOOKUPs, Pivot Tables) or basic SQL for bulk data analysis, mapping, and cleanup tasks during the migration.
Project Management/Agile:** Experience working in Agile environments or formal project management frameworks to guide the MSFT Dynamics rollout.

Education:** Bachelors degree in Business Administration, Information Systems, Data Analytics, or a related field.

Note to Candidates:** This role requires a unique blend of deep data analysis, high-level project management, and executive-level communication. You must be just as comfortable navigating third-party data to map a complex corporate hierarchy as you are leading a cross-functional meeting with Sales Directors to plan a Client Dynamics migration phase.